Microsoft FastTrack:The customer success service

Vien Le Thi KimPresenter

• What is FastTrack? • The Process of FastTrack• FastTrack Offers• Ideas & Plan

Agenda

FastTrack is the Customer Success Service which is designed and provided by Microsoft to help the customers move and

transform their organization to the Microsoft Cloud smoothly and confidently.

What is Microsoft FastTrack?

ENGINEERSMETHODOLOGY & RESOURCES

TOOLS & INSIGHTS

THE HISTORY OF MICROSOFT FASTTRACK

201620152014

FASTTRACKENGINEERS

CUSTOMERSATISFACTION

YOY

IMPROVEMENT IN TIME TO

ONBOARD

350+

+33%

+64%

DEPLOYMENT GUIDANCE REMOTE ASSISTANCE

ADOPTION GUIDANCE

ADOPTION OFFER

THE HISTORY OF MICROSOFT FASTTRACK

MAIL MIGRATION (EXCHANGE ONLINE)

OFFICE 365 EMS ONBOARDING

2014

2015

2016

EXCHANGE

SHAREPOINT ONLINE

OFFICE

YAMMER

SKYPE FOR BUSINESS

INTUNE

AZURE ADP

AZURE RMS

PROJECT ONLINE

EXPANDED ONBOARDING (SKYPE FOR BUSINESS)

SHAREPOINT ONLINE DATA MIGRATION

July 1st 2015 Nov 2015 Dec

2015Jan

2015

MICROSOFT FASTTRACK

FOR OFFICE 365T h e c u s t o m e r s u c c e s s s e r v i c e a v a i l a b l e a s p a r t o f y o u r O ffi c e 3 6 5 s u b s c r i p t i o n *

DEFINE YOUR VISION AND PLAN FOR A

SUCCESSFUL ROLLOUT

BOOST USER ENGAGEMENT AND

MANAGE CHANGE

MOVE TO OFFICE 365, SMOOTHLY AND

WITH CONFIDENCEFastTrack

*Paid customers with eligible SKUs and more than 150 seats

ENGINEERSMETHODOLOGY & RESOURCES

TOOLS & INSIGHTS

CUSTOMER | PARTNER

FastTrack Center

FastTrack.microsoft.com

FastTrack

ENGINEERSMETHODOLOGY & RESOURCES

TOOLS & INSIGHTS

FastTrack Center

FastTrack.microsoft.com

ENVISION

Define your vision, identify and prioritize business scenarios, and collaborate with key stakeholders to plan for successful rollouts at your own pace.

Adoption Methodology &

Project Templates Follow our iterative

approach to set yourself up for success.

ScenariosIdentify and

prioritize scenarios mapping

your unique business needs.

Success PlansCollaboratively

outline an informed approach to enable your vision and get

it done.

ONBOARD

Confidently onboard new users and capabilities with remote assistance from Microsoft engineers committed to guide your IT team and partner.

Onboarding Services

Work with your FastTrack

engineer and partner to get up

and running quickly.

Assessment & Remediation

ToolsClean up any issues

that prevent your preferred

deployment approach.

Migration Services

Benefit from email migration services

from your FastTrack Engineer to avoid any

disruption.

DRIVEVALUE

Generate more value with resources available to help your teams and partner drive user adoption across your organization; and prepare for and manage change.

Adoption Planning

AssistanceDiscuss best practices to

help drive early value; and connect to partners to

continue your journey.

Service Management

ToolkitTransform

existing practices with tools and guidance that

help prepare for and manage

change.

Awareness Kit

Leverage user resources to

help drive awareness of

new capabilities.

User Training

Help people get started with

essential learning

resources.

Office 365Roadmap

Stay ahead of the curve by

staying familiar with upcoming

features release and service

updates.

Incentives & Offers

Office 365 FY16 Adoption Offer

EMS FY16 Adoption Offer

Partner funding to drive Office 365 active seat usage for any single workload (SharePoint, Skype for Business, Office Pro Plus, Yammer)

Eligible Partners: Cloud Productivity Competency

Partner funding to drive Enterprise Mobility Suite and Enterprise Cloud Suite active seat usage for Intune or Azure AD Premium

Eligible Partners: Cloud Productivity Competency, Enterprise Mobility Management, or Devices & Management*

The Adoption Offer provides an option for customers to receive funding to help offset the cost of onboarding,

migration and adoption.

$ $ $ $ $ $ $ $ $ $ $

Use FastTrack to review eligible offers available to you and then submit an offer request.

For more details: http://fasttrack.office.com/drive-adoption/offers

ADOPTION OFFERAdoption funds now available to all eligible customers Help partners engage with customers on advanced workloads

FY16 FASTTRACK ADOPTION OFFER

$25 / seat from 50 – 149 seats$15 /seat from 150 - 1000 seats$5 / seat thereafter, $60K maximumActive usage of 15% required for paymentTwo milestones available for payment (5% (1/3) & 15%)All workloads included besides Exchange (core benefit)Available from September 1, 2015 – June 30, 2016Eligible Partners: Gold and Silver Cloud Productivity competency Gold and Silver Small & Midsize Cloud competency

1

1 Clear action to start or continue Success Plan for customer and engage customers for field/partners 2

2 Overview contains relevant info from Resources page to help you get started

Sign in experience

After creating the plan, you land on the Success Plan list page.

Every plan has the same 4 sections.

Each section can be clicked into , like an icon, to drill into the questions for that specific section.

Ability to share a plan. Clicking will prompt user to enter an email address, to invite someone to work on the plan.

Success Plan:review & completion

Offers & Services:List

Focus onMicrosoft Sales Team contributes to make the FastTrack better:MSFT Sales Team & FastTrack:

The FastTrack is great and helpful for the Customers and the Partners as well, so they should be introduced, and trained about its benefits and how to use it effectively.

Our Customers need to know where to start after they purchase our Cloud Products.

Help the Microsoft Partners & the Customers to claim/submit the fund successfully.

Focusing on the key Customers who have purchased our Cloud Products and help them to reach our FastTrack Center.

Launching the seminars/webinars for potential Customers to share with them about the FastTrack.

Working with the Marketing Team to help to send out marketing emails about FastTrack, Updates, Offers…

Training for the Partners. So they can help us instruct and assist our customers to understand FastTrack.

Qualify and inform the Customers about the available Offers and help them to submit the fund request.

First of all, I & my team should understand FastTrack deeply.

Planning…

THANK YOU!