Janet and The Cloud / Sky - Universities driving value from Guest Wi-Fi

Shaping the future WiFi for Universities

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15,000KM

of fibre core network & first 100GBPS high-speed transmission technology

22,000+

UK hotspots

738 millionMB’s of data per

month

The Cloud in Numbers

Data accurate as of Oct 2014

9 million+

registered users

2.3 billion

minutes per month

67 millionsessions per

month

2 milliondevices connected to

the network every week

13available

languages on user flow

• The No 1 public WiFi provider in the UK Over 10 years expertise in public WiFi delivery

Working with over 22,000 venues throughout the UK

Industry leading consumer satisfaction score of 132*

Continuous innovation in WiFi technology

Adding value via the WiFi channel

Working with wholesale partners to deliver additional footfall to Cloud WiFi venues

The Cloud: The WiFi Expert

*based on results of The Cloud Consumer survey Sept 13 – Aug 14 (39,238 respondents)

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Setting Standards in WiFi Delivery

• >10 years expertise in running WiFi networks

• Active role in defining future WiFi Standards

• First WiFi network in the UK to offer:

• Free to end user public WiFi in the UK

• Seamless authentication

• Mobile optimised interfaces

• 100 Gbps high-speed transmission technology

• Passpoint Compliant Network (2013)

• Family-friendly content filtering (2007)

• Europe’s first urban mesh network (2007)

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Benefits to Janet Partners Key Cloud benefits

• Standard overlay design and process

• Janet approved supplier (Nov 2013)

• Reduced management & on-going support overhead

• Quality service for Partners and Guests

• Solution adheres to technical & regulatory requirements

• Uses existing Janet infrastructure

• Recognised and trusted brand by users and the industry

• Extensive user base with 9 million registered users

• Over 1 million downloads of The Cloud’s FastConnect app

• Family-friendly content filtering

• Legal Compliance Laws Covered for Guest WiFi

• Dedicated Account Manager

Week 1 Week 2 Week 3 Week 4 Week 5 Week 6 Week 7 Week 8 Week 9 Week 10

Process Timeline

Initial requirements doc reviewed by pre

sales

Commercial review against required solution

Contract tailored and sent for signing

Initial enquiry received

Pre scope sales/

workshop

Contract returned

Deployment Install and

test

• PP overview• Overlay

questionnaire form sent

• Conference call• Solution outline

Solution Design

created + reviewed by Pre sales

• Questions answered• Contract reviewed

• Confirmation of all customers technical requirements

• Contract signed by The Cloud’s MD

Order sent for

processing

• Router configured ( firewall ports to be opened by customer for IPsec

• Engineer booked

Questionnaire form to be completed by the customer• IPsec• Firewall/

cpe• IP

gateway• VLANs

• Engineer will be sent to install

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What information we require from you?

• Technical contact

• Single or multiple venue set up

• WLAN, LAN/WAN infrastructure and usage

• Usage information – e.g how many concurrent users?

• Network schematic

We ask you to complete our WiFi Customer overlay form which gathers all the required information.

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Different use cases

University College London Different usage time across different venue types. The Halls of residence during term time have 15 minutes free and the museum and theatre café locations have 180 minutes free. During the summer the halls are switched to unlimited free for the summer schools.

Robert Gordon UniversityThe majority of the time users have 180 mins free, but for special events such as the receent Scottish referendum voting they paid to switch to a FTEU service

University of CambridgeFTEU unlimited up to 4,000 IP addresses

In good company - Over 25 institutions including:

Since 2013 Since 2014 Since 2014

Since 2013Since 2009Since 2006 Since 2014 Since 2014

(Outdoor network)Since 2014

In good company – over 25 institutions including:

Since 2013 Since 2014Since 2006 Since 2014 Since 2014Since 2006

Since 2007

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In good companyIn good company

“Our permanent students and staff have WiFi access but it wasn’t available to temporary visitors or the general public. We knew we needed to put such a service in place. Whether that’s summer school students needing access to educational resources or visitors to our museums wanting to access a venue map – all require an internet connection and we know The Cloud has the expertise to provide a reliable service that will boost the visitor experience at UCL.”

Mike Turpin, Head of Network Services – University College London

Customer SupportAfter installation The Cloud continues to manage and maintain your WiFi network, handling all technical, legal and support aspects of the service:

• UK-based 24/7 technical support • Dedicated Account Management

team• Online Support Portal• Proactive maintenance calls and

visits• Remote testing and diagnostics

Content Filtering• The Cloud was the UK’s first public

WiFi network to introduce content filtering in 2007.

• The Cloud utilises an industry standard content filtering system and the Internet Watch Foundation (IWF) block list.

• The default filtered categories are:

Illegal drugs, pornography, hacking and proxy avoidance, criminal and illegal skills, nudity, violence, hate and racism

Usage ReportingThe Cloud WiFi enables better customer connection & insight.

Monthly reports demonstrate usage at a group & venue level:

• Data, time and frequency of usage

• Average dwell time of users

• Number of sessions by hour of the day

• Device type summary

• Most/least active venues

• Traffic and usage trends over time

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Simple user experienceSimple user experience

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The Cloud TeamTom Aspinall

Sales Manager

m: 07972 456075e:

thomas.aspinall@bskyb.com

Nikki LeachNational Account

Manager

m: 07568 102808e: nicola.leach@bskyb.com

Sajid Hussain Technical Contact

m: 07850 659540e:

Sajid.Hussain2@bskyb.com

Pavlina Plavakova Account Manager

m: 07814 287004e:

pavlina.plavakova@bskyb.com