Facebook: Let's get down to business

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Facebook makes it easy to find friends, share photos and take unlimited quizzes, but it also can be a valuable business tool. Learn the best ways to use this popular social network to promote your products and connect with your customers.

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Tuesday, August 4, 2009

Facebook is more than just fun & games

Tuesday, August 4, 2009

Tuesday, August 4, 2009

Facebook has a serious side

Tuesday, August 4, 2009

Tuesday, August 4, 2009

Facebook can be an incredibly powerful

business tool

Tuesday, August 4, 2009

Some perspective

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• An estimated 110 million people in the U.S. (or 36% of the total population ) are regular social networking users

• Of that group, Facebook dominates with 78 million regular users (defined as those logging on at least once a month) followed by MySpace with 67 million, Twitter with 17 million, and LinkedIn with 11 million regular users.

Source: Anderson Analytics, July 2009

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• People now spend more time, on average, on Facebook than on the other 9 top web brands

• 87 million visitors spent an average of 4 hours and 39 minutes on the site during July

• Facebook is sixth when it comes to overall web traffic in the US.

Source: Nielsen, July 2009

Tuesday, August 4, 2009

Tuesday, August 4, 2009

Between January & July of 2009:

• Facebook users aged 25-34 has grown 60.8%

• Users aged 35-54 has grown 190.2%

• Users older than 55 years has grown 513.7%

Source: iStrategyLabs, July 2009

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Tuesday, August 4, 2009

Business benefits of Facebook

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Search ranking Flickr photo: gerlos

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Interactivity Flickr photo: [a.m.photography]

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Brand advocacyFlickr photo: www.jerkalert.co.uk

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Contacts & connectionsFlickr photo: unloveablesteve

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Start with a personal account

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Don't set up a business account

• Business accounts are designed for individuals who only want to use the site to administer Pages and their ad campaigns.

• Business accounts have limited access to information on the site.

• Business accounts cannot be found in search and cannot send or receive friend requests.

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Fill out your profile completely to earn trust

Tuesday, August 4, 2009

Keep any personal parts of your profile private through Settings.

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Get rid of default avatar, upload a profile photo

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Profile photo tips:

• Should be mostly of your head

• Square crops & simple backgrounds work well

• Needs to be recognizable in smaller sizes

• Semi-formal pose/expression

• Should be a recent photo & actually look like you

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• Post business updates on your wall. Focus on business activities, such as “Working with ABC Company on web site redesign.”

• Share useful articles and links to presentations and valuable resources on your wall to establish credibility.

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• Upload your contacts from your email client to find more connections.

• Join network, industry and alumni groups related to your business.

• Use search to find groups and fan pages related to your business by industry, location and career.

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Add appropriate apps

Tuesday, August 4, 2009

Facebook Pages

Tuesday, August 4, 2009

According to Facebook, a Page is a...

• Customizable presence for an organization, product, or public personality to join the conversation with Facebook users. The Page focuses on the stream of content posted by the Page administrators.

• A Page lets Fans become brand advocates. Posts by the Page will start to appear in News Feed, giving Pages a stronger voice to reach their Fans.

• More than 8 million users become fans of Pages each day

Tuesday, August 4, 2009

Pages vs. Groups

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Pages:

• Allow you to send updates to fans (displayed in user homepage sidebar)

• Can have a discussion wall, and discussion forum

• Can add additional applications

• Visitor statistics provided

• 6 million+ users become fans of pages each day

Tuesday, August 4, 2009

Tuesday, August 4, 2009

Groups

• Allow you to send messages to members (direct to inbox)

• Require regular upkeep and maintenance

• Cannot add applications

• Can have a discussion wall, and discussion forum

• Can invite members to related events

• 30 million+ active user groups exist

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Creating your page

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Categorize your page

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Add apps

• Blog RSS Feed Reader or Social RSS

• Twitter App

• Static FBML

• Poll

• Promotions

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Add Content

• Blog posts

• Events

• Photos & videos

• Discussion topics

• Polls

• Promotions

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Custom tabs

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Promote

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Fan Box

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Facebook Connect

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Social ads

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Tuesday, August 4, 2009

Tuesday, August 4, 2009

Respect your fansFlickr photo: bubustudio

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Mykl Roventine designer of things myklroventine.com facebook.com/myklroventine

Tuesday, August 4, 2009

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