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Today's IT environments are complex and dynamic. Virtualization, cloud, and BYOD create new dependencies that make it more difficult, costly, and time consuming to manage user experience and application performance. The toughest (and most costly) performance problems are the ones where users call the helpdesk and complain that "my application is slow". IT administrators struggle to determine the root-cause of the problem: Is it the application, the virtualization layer, the network, storage or desktop? Join the webinar and find out how to deliver performance assurance for mission-critical services and applications: - Dramatically enhance user experience, application performance, and service uptime and quality - Remove blind spots and get complete, real-time visibility into how your mission critical applications and services are performing, and how they impact user experience - Overcome diagnosis complexity and accelerate from a slow and reactive approach to rapid, pre-emptive problem solving - Empower your help desk to do more and reduce the burden on scarce experts - Reduce cost through higher uptime, scalability and improved resource utilization
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PresentersDennis Callaghan (451 Research)Bala Vaidhinathan (eG Innovations)Rick Ruskin (eG Innovations)
Application Performance Management5 Steps to Performance Assurance for Dynamic IT Environments
451 Research: Infrastructure Computing for the Enterprise
Dennis Callaghan, Senior Analyst• IT Performance Management: APM, RUM, SLM, etc.• ITSM/IT Asset Management: Service desk, discovery,
remediation, resource management, inventory management, etc
• IT Business Management: Chargeback/showback, cost management, budgeting/forecasting, benchmarking, etc.
Dennis.Callaghan@451research.com @DennisCallaghan 212-505-3030 X111
APM Overview
Sector Trends• SaaS: APM as a service• Monitor Anywhere: Hybrid Cloud• Virtualization: complexities, dependencies,
capacity planning/management• App-centric view across transaction tiers • Agented vs. agentless• APM vs. NPM• Correlating the end user experience
APM Overview
APM Challenges
• Discovery: Where does my app reside, what resources it is using?• Diagnosis: Where exactly is the problem?
» Network» Database» Storage» App server» Web server
• Cloud/virtualization awareness: I/O, CPU, resource contention• Cost: Avoid throwing more IT resources at the problem, reduce
support issues, prevent/shorten outages or slowdowns• Deployment/management: SaaS• End user experience: Back end metrics vs. front end experience
APM Overview
APM Approaches• Automation: discovery, event correlation,
remediation, resource provisioning• Analytics: auto-baselining, root cause, predictive• Total visibility: Business transaction monitoring
of service calls between application tiers• Deep dive: app server, storage, database,
message queue, etc.• APM as a service
Thank You!
Dennis Callaghan, Dennis.Callaghan@451research.com
© eG Innovations, Inc | www.eginnovations.com
Audience Poll“What is your biggest performance management challenge?”
Lack of visibility into performance dependencies and user experience impact
Expertise required to quickly diagnose and fix performance issues
Speed of notification, diagnosis and repair of performance issues
Cost control without throwing hardware at performance problems
Inadequate performance management tools
© eG Innovations, Inc | www.eginnovations.com
Application Performance Management
Bala VaidhinathanCTOeG InnovationsBala@eginnovations.com
© eG Innovations, Inc | www.eginnovations.com
Traditional Approach to Performance Management
Silo monitoring tools and manual troubleshooting were OK in yesterdays static, physical IT environments
© eG Innovations, Inc | www.eginnovations.com
vCenter
IT Services have increased in complexitySAN
Profile Server
Network
User
Virtual Desktopson XenServer
XenDesktop DC on XenServer
Active Directory
on ESX
Oracle
License Server on XenServer
ProvisioningServer on XenServer
Switch
Enterprise Apps on ESX
Hypervisor, Virtual Desktops, Connection Broker, SAN, … a problem in any of these components can impact the user experience.
© eG Innovations, Inc | www.eginnovations.com
When a Problem Happens …
My computer just froze…
I can’t run this program!
Hey, I can’t login!
Monitoring Silos Does Not Work
Suppose the database server is 50% slower than normal
A problem in one application can affect all the other applications involved in the service delivery.
FIREWALL WEB SERVER
USER
APP SERVER DB SERVER
Login
Register
Brow
se
Monitoring Silos doesn’t help
© eG Innovations, Inc | www.eginnovations.com
Network Web onESX
Active DirectorySQL
XenApp onVMware ESXZDC on
VMware ESX
License Server
Profile Server
EnterpriseApps
vCenterOracle
Client
Where is the Root-Cause?
SANSwitch
What is the root cause of the service problem?Network? VMware? AD? SQL? Storage? Profile Server?
© eG Innovations, Inc | www.eginnovations.com
The Troubleshooting Conference Call
© eG Innovations, Inc | www.eginnovations.com
The Result? Fingerpointing while user experience suffers
End UserLAN
Admin
Firewall admin
Server admin
Virtualization admin
Domain admin
ERP Admin Sys admin ApplicationAdmin
The serveris working
OK
No othercomplaints
All lights Are green
We don’t see anything
wrong
Database Admin
“My application is
slow!”
VMs are lightly loaded
EverythingIs OK
Not ourproblem
Looks fine Not mine
either
Talk tothe other
guys
IT Service Manager
© eG Innovations, Inc | www.eginnovations.com
Costly Inefficiencies• User Experience Impact – Loss of productivity,
revenue, customers
• IT team productivity Impact – Constant fire fighting mode
• Management complexity – Too many tools and meetings, but not enough results
• Hardware and Software inefficiency due to over provisioning
• Increased downtime
© eG Innovations, Inc | www.eginnovations.com
How Does eG Innovations Help?
© eG Innovations, Inc | www.eginnovations.com
The Solution: eG Enterprise
© eG Innovations, Inc | www.eginnovations.com
Live Solution Tour – eG Suite
© eG Innovations, Inc | www.eginnovations.com
eG Enterprise Key CapabilitiesFast, pre-emptive problem
detection & alerting so you can fix performance
problems BEFORE users complain. Prevent
downtime, ensure great performance and enhance
user satisfaction.
Right-size and optimize your environment
and reduce hardware cost by 20% through better
utilization rates.
Unmatched performance visibility and auto-correlation of all components and dependencies that impact user experience - across desktop, application, network, storage and virtualization tiers.
Automatic root-cause diagnosis pinpoints problems and accelerates diagnosis and resolution of performance issues - so your highly skilled staff can be more productive rather than fighting fires all day.
© eG Innovations, Inc | www.eginnovations.com
“Dramatically simplify and accelerate performance
management. Deliver peak
performance, user satisfaction and ROI.”
eG Performance Assurance Benefits
IT Productivity
Higher service uptime
Simplicity
User Satisfaction
Cost control & ROI
© eG Innovations, Inc | www.eginnovations.com
eG Enterprise - Total Performance Visibility
Cloud Private, Hybrid,Public
VirtualVMware, Citrix,Microsoft, IBM,Red Hat, Solaris
PhysicalX86, SPARC, PARISC, RS6000
Desktop Apps Storage Network Compute
Unmatched performance visibility & auto-correlation
across cloud, virtual and physical environments
© eG Innovations, Inc | www.eginnovations.com
Delivering Application Performance
Rick RuskinVice President SaleseG InnovationsRick.Ruskin@eginnovations.com
© eG Innovations, Inc | www.eginnovations.com
Major Media & Cable Company Gets Performance Assurance Challenge: How to scale from ZERO to 10,000 VDI users
in less than one year– Requires VDI performance platform that instantaneously shows
root cause and remediates issues quickly, before users are impacted
Solution: eG Performance Management– Immediate visibility to the root cause of user experience issues– Real-time identification of database, application, and network
challenges– VDI user scale out proceeds seamlessly
© eG Innovations, Inc | www.eginnovations.com
Major Hospital Chain Virtualizes Citrix XenApp Challenge: Virtualizing XenApp for the first time
– No visibility to see and assess performance problems– In reality “other” VM’s were consuming the resources allocated
to the Hypervisor (not Citrix XenApp) Solution: eG Performance Management
– Correlate views between the Hypervisor (ESX) and XenApp to uncover the real cause of slow performance
– Deep visibility into XenApp user profiles enable higher VM density and better hardware utilization
– Achieve 25% more users per server and significant cost savings across the infrastructure
© eG Innovations, Inc | www.eginnovations.com
Leading Financial Software Vendor Boosts VDI Scalability and ROI Challenge: VDI Scalability
– 15,000 Citrix VDI users experienced declining user productivity due to application performance issues (“slow applications”)
– Legacy tools ineffective in diagnosing problem Solution: eG Performance Management
– Rapid resolution of performance issues minimizes downtime and user frustration
– Automate diagnosis, remove guesswork and boost IT productivity
– Efficient analytics remove bottlenecks to scalability– Eliminate unnecessary resource expenditures and boost ROI
© eG Innovations, Inc | www.eginnovations.com
About eG Innovations
Performance Assurance Made Easy
eG Innovations helps companies to dramatically simplify, accelerate, and optimize performance management across mission-critical virtual, cloud and physical IT environments
Only eG Innovations award-winning root-cause diagnosis technology can automatically pinpoint performance issues by auto-correlating the user’s service experience with the underlying infrastructure and application components
Deliver exceptional performance, user productivity, and ROI
WorldwideLocations
New York, New Jersey, Boston, Chicago, Los Angeles, Dallas, Austin, Singapore, London, Chennai
Customers Over 1,000 customers worldwide
Certifications &Sample Awards
© eG Innovations, Inc | www.eginnovations.com
Q&AAsk the Experts
© eG Innovations, Inc | www.eginnovations.com
Next Steps
More details www.eginnovations.com
Send an Emailwebinar@eginnovations.com
Call Us
+1 732-794-1259
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