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Presenters Dennis Callaghan (451 Research) Bala Vaidhinathan (eG Innovations) Rick Ruskin (eG Innovations) Application Performance Management 5 Steps to Performance Assurance for Dynamic IT Environments

Application Performance Management - 5 Steps to Performance Assurance for Dynamic IT Environments (451 Group & eG Innovations)

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Today's IT environments are complex and dynamic. Virtualization, cloud, and BYOD create new dependencies that make it more difficult, costly, and time consuming to manage user experience and application performance. The toughest (and most costly) performance problems are the ones where users call the helpdesk and complain that "my application is slow". IT administrators struggle to determine the root-cause of the problem: Is it the application, the virtualization layer, the network, storage or desktop? Join the webinar and find out how to deliver performance assurance for mission-critical services and applications: - Dramatically enhance user experience, application performance, and service uptime and quality - Remove blind spots and get complete, real-time visibility into how your mission critical applications and services are performing, and how they impact user experience - Overcome diagnosis complexity and accelerate from a slow and reactive approach to rapid, pre-emptive problem solving - Empower your help desk to do more and reduce the burden on scarce experts - Reduce cost through higher uptime, scalability and improved resource utilization

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Page 1: Application Performance Management - 5 Steps to Performance Assurance for Dynamic IT Environments (451 Group & eG Innovations)

PresentersDennis Callaghan (451 Research)Bala Vaidhinathan (eG Innovations)Rick Ruskin (eG Innovations)

Application Performance Management5 Steps to Performance Assurance for Dynamic IT Environments

Page 2: Application Performance Management - 5 Steps to Performance Assurance for Dynamic IT Environments (451 Group & eG Innovations)

451 Research: Infrastructure Computing for the Enterprise

Dennis Callaghan, Senior Analyst• IT Performance Management: APM, RUM, SLM, etc.• ITSM/IT Asset Management: Service desk, discovery,

remediation, resource management, inventory management, etc

• IT Business Management: Chargeback/showback, cost management, budgeting/forecasting, benchmarking, etc.

[email protected] @DennisCallaghan 212-505-3030 X111

Page 3: Application Performance Management - 5 Steps to Performance Assurance for Dynamic IT Environments (451 Group & eG Innovations)

APM Overview

Sector Trends• SaaS: APM as a service• Monitor Anywhere: Hybrid Cloud• Virtualization: complexities, dependencies,

capacity planning/management• App-centric view across transaction tiers • Agented vs. agentless• APM vs. NPM• Correlating the end user experience

Page 4: Application Performance Management - 5 Steps to Performance Assurance for Dynamic IT Environments (451 Group & eG Innovations)

APM Overview

APM Challenges

• Discovery: Where does my app reside, what resources it is using?• Diagnosis: Where exactly is the problem?

» Network» Database» Storage» App server» Web server

• Cloud/virtualization awareness: I/O, CPU, resource contention• Cost: Avoid throwing more IT resources at the problem, reduce

support issues, prevent/shorten outages or slowdowns• Deployment/management: SaaS• End user experience: Back end metrics vs. front end experience

Page 5: Application Performance Management - 5 Steps to Performance Assurance for Dynamic IT Environments (451 Group & eG Innovations)

APM Overview

APM Approaches• Automation: discovery, event correlation,

remediation, resource provisioning• Analytics: auto-baselining, root cause, predictive• Total visibility: Business transaction monitoring

of service calls between application tiers• Deep dive: app server, storage, database,

message queue, etc.• APM as a service

Page 6: Application Performance Management - 5 Steps to Performance Assurance for Dynamic IT Environments (451 Group & eG Innovations)

Thank You!

Dennis Callaghan, [email protected]

Page 7: Application Performance Management - 5 Steps to Performance Assurance for Dynamic IT Environments (451 Group & eG Innovations)

© eG Innovations, Inc | www.eginnovations.com

Audience Poll“What is your biggest performance management challenge?”

Lack of visibility into performance dependencies and user experience impact

Expertise required to quickly diagnose and fix performance issues

Speed of notification, diagnosis and repair of performance issues

Cost control without throwing hardware at performance problems

Inadequate performance management tools

Page 8: Application Performance Management - 5 Steps to Performance Assurance for Dynamic IT Environments (451 Group & eG Innovations)

© eG Innovations, Inc | www.eginnovations.com

Application Performance Management

Bala VaidhinathanCTOeG [email protected]

Page 9: Application Performance Management - 5 Steps to Performance Assurance for Dynamic IT Environments (451 Group & eG Innovations)

© eG Innovations, Inc | www.eginnovations.com

Traditional Approach to Performance Management

Silo monitoring tools and manual troubleshooting were OK in yesterdays static, physical IT environments

Page 10: Application Performance Management - 5 Steps to Performance Assurance for Dynamic IT Environments (451 Group & eG Innovations)

© eG Innovations, Inc | www.eginnovations.com

vCenter

IT Services have increased in complexitySAN

Profile Server

Network

User

Virtual Desktopson XenServer

XenDesktop DC on XenServer

Active Directory

on ESX

Oracle

License Server on XenServer

ProvisioningServer on XenServer

Switch

Enterprise Apps on ESX

Hypervisor, Virtual Desktops, Connection Broker, SAN, … a problem in any of these components can impact the user experience.

Page 11: Application Performance Management - 5 Steps to Performance Assurance for Dynamic IT Environments (451 Group & eG Innovations)

© eG Innovations, Inc | www.eginnovations.com

When a Problem Happens …

My computer just froze…

I can’t run this program!

Hey, I can’t login!

Page 12: Application Performance Management - 5 Steps to Performance Assurance for Dynamic IT Environments (451 Group & eG Innovations)

Monitoring Silos Does Not Work

Suppose the database server is 50% slower than normal

A problem in one application can affect all the other applications involved in the service delivery.

FIREWALL WEB SERVER

USER

APP SERVER DB SERVER

Login

Register

Brow

se

Monitoring Silos doesn’t help

Page 13: Application Performance Management - 5 Steps to Performance Assurance for Dynamic IT Environments (451 Group & eG Innovations)

© eG Innovations, Inc | www.eginnovations.com

Network Web onESX

Active DirectorySQL

XenApp onVMware ESXZDC on

VMware ESX

License Server

Profile Server

EnterpriseApps

vCenterOracle

Client

Where is the Root-Cause?

SANSwitch

What is the root cause of the service problem?Network? VMware? AD? SQL? Storage? Profile Server?

Page 14: Application Performance Management - 5 Steps to Performance Assurance for Dynamic IT Environments (451 Group & eG Innovations)

© eG Innovations, Inc | www.eginnovations.com

The Troubleshooting Conference Call

Page 15: Application Performance Management - 5 Steps to Performance Assurance for Dynamic IT Environments (451 Group & eG Innovations)

© eG Innovations, Inc | www.eginnovations.com

The Result? Fingerpointing while user experience suffers

End UserLAN

Admin

Firewall admin

Server admin

Virtualization admin

Domain admin

ERP Admin Sys admin ApplicationAdmin

The serveris working

OK

No othercomplaints

All lights Are green

We don’t see anything

wrong

Database Admin

“My application is

slow!”

VMs are lightly loaded

EverythingIs OK

Not ourproblem

Looks fine Not mine

either

Talk tothe other

guys

IT Service Manager

Page 16: Application Performance Management - 5 Steps to Performance Assurance for Dynamic IT Environments (451 Group & eG Innovations)

© eG Innovations, Inc | www.eginnovations.com

Costly Inefficiencies• User Experience Impact – Loss of productivity,

revenue, customers

• IT team productivity Impact – Constant fire fighting mode

• Management complexity – Too many tools and meetings, but not enough results

• Hardware and Software inefficiency due to over provisioning

• Increased downtime

Page 17: Application Performance Management - 5 Steps to Performance Assurance for Dynamic IT Environments (451 Group & eG Innovations)

© eG Innovations, Inc | www.eginnovations.com

How Does eG Innovations Help?

Page 18: Application Performance Management - 5 Steps to Performance Assurance for Dynamic IT Environments (451 Group & eG Innovations)

© eG Innovations, Inc | www.eginnovations.com

The Solution: eG Enterprise

Page 19: Application Performance Management - 5 Steps to Performance Assurance for Dynamic IT Environments (451 Group & eG Innovations)

© eG Innovations, Inc | www.eginnovations.com

Live Solution Tour – eG Suite

Page 20: Application Performance Management - 5 Steps to Performance Assurance for Dynamic IT Environments (451 Group & eG Innovations)

© eG Innovations, Inc | www.eginnovations.com

eG Enterprise Key CapabilitiesFast, pre-emptive problem

detection & alerting so you can fix performance

problems BEFORE users complain. Prevent

downtime, ensure great performance and enhance

user satisfaction.

Right-size and optimize your environment

and reduce hardware cost by 20% through better

utilization rates.

Unmatched performance visibility and auto-correlation of all components and dependencies that impact user experience - across desktop, application, network, storage and virtualization tiers.

Automatic root-cause diagnosis pinpoints problems and accelerates diagnosis and resolution of performance issues - so your highly skilled staff can be more productive rather than fighting fires all day.

Page 21: Application Performance Management - 5 Steps to Performance Assurance for Dynamic IT Environments (451 Group & eG Innovations)

© eG Innovations, Inc | www.eginnovations.com

“Dramatically simplify and accelerate performance

management. Deliver peak

performance, user satisfaction and ROI.”

eG Performance Assurance Benefits

IT Productivity

Higher service uptime

Simplicity

User Satisfaction

Cost control & ROI

Page 22: Application Performance Management - 5 Steps to Performance Assurance for Dynamic IT Environments (451 Group & eG Innovations)

© eG Innovations, Inc | www.eginnovations.com

eG Enterprise - Total Performance Visibility

Cloud Private, Hybrid,Public

VirtualVMware, Citrix,Microsoft, IBM,Red Hat, Solaris

PhysicalX86, SPARC, PARISC, RS6000

Desktop Apps Storage Network Compute

Unmatched performance visibility & auto-correlation

across cloud, virtual and physical environments

Page 23: Application Performance Management - 5 Steps to Performance Assurance for Dynamic IT Environments (451 Group & eG Innovations)

© eG Innovations, Inc | www.eginnovations.com

Delivering Application Performance

Rick RuskinVice President SaleseG [email protected]

Page 24: Application Performance Management - 5 Steps to Performance Assurance for Dynamic IT Environments (451 Group & eG Innovations)

© eG Innovations, Inc | www.eginnovations.com

Major Media & Cable Company Gets Performance Assurance Challenge: How to scale from ZERO to 10,000 VDI users

in less than one year– Requires VDI performance platform that instantaneously shows

root cause and remediates issues quickly, before users are impacted

Solution: eG Performance Management– Immediate visibility to the root cause of user experience issues– Real-time identification of database, application, and network

challenges– VDI user scale out proceeds seamlessly

Page 25: Application Performance Management - 5 Steps to Performance Assurance for Dynamic IT Environments (451 Group & eG Innovations)

© eG Innovations, Inc | www.eginnovations.com

Major Hospital Chain Virtualizes Citrix XenApp Challenge: Virtualizing XenApp for the first time

– No visibility to see and assess performance problems– In reality “other” VM’s were consuming the resources allocated

to the Hypervisor (not Citrix XenApp) Solution: eG Performance Management

– Correlate views between the Hypervisor (ESX) and XenApp to uncover the real cause of slow performance

– Deep visibility into XenApp user profiles enable higher VM density and better hardware utilization

– Achieve 25% more users per server and significant cost savings across the infrastructure

Page 26: Application Performance Management - 5 Steps to Performance Assurance for Dynamic IT Environments (451 Group & eG Innovations)

© eG Innovations, Inc | www.eginnovations.com

Leading Financial Software Vendor Boosts VDI Scalability and ROI Challenge: VDI Scalability

– 15,000 Citrix VDI users experienced declining user productivity due to application performance issues (“slow applications”)

– Legacy tools ineffective in diagnosing problem Solution: eG Performance Management

– Rapid resolution of performance issues minimizes downtime and user frustration

– Automate diagnosis, remove guesswork and boost IT productivity

– Efficient analytics remove bottlenecks to scalability– Eliminate unnecessary resource expenditures and boost ROI

Page 27: Application Performance Management - 5 Steps to Performance Assurance for Dynamic IT Environments (451 Group & eG Innovations)

© eG Innovations, Inc | www.eginnovations.com

About eG Innovations

Performance Assurance Made Easy

eG Innovations helps companies to dramatically simplify, accelerate, and optimize performance management across mission-critical virtual, cloud and physical IT environments

Only eG Innovations award-winning root-cause diagnosis technology can automatically pinpoint performance issues by auto-correlating the user’s service experience with the underlying infrastructure and application components

Deliver exceptional performance, user productivity, and ROI

WorldwideLocations

New York, New Jersey, Boston, Chicago, Los Angeles, Dallas, Austin, Singapore, London, Chennai

Customers Over 1,000 customers worldwide

Certifications &Sample Awards

Page 28: Application Performance Management - 5 Steps to Performance Assurance for Dynamic IT Environments (451 Group & eG Innovations)

© eG Innovations, Inc | www.eginnovations.com

Customer Success

Page 29: Application Performance Management - 5 Steps to Performance Assurance for Dynamic IT Environments (451 Group & eG Innovations)

© eG Innovations, Inc | www.eginnovations.com

Q&AAsk the Experts

Page 30: Application Performance Management - 5 Steps to Performance Assurance for Dynamic IT Environments (451 Group & eG Innovations)

© eG Innovations, Inc | www.eginnovations.com

Next Steps

More details www.eginnovations.com

Send an [email protected]

Call Us

+1 732-794-1259