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Apple + IBM: Evolving to the SAP Enabled Individual Enterprise
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Apple + IBM:Evolving to the SAP Enabled Individual Enterprise
Dale Young
Vice President, IBM Global Business Services
October, 2015
2© 2014 International Business Machines Corporation IBM © October 2014
Apple + IBM Partnership Overview
Journey to the Individual Enterprise
IBM Offerings & Capabilities
Qualifications & Credentials
ü
3© 2014 International Business Machines Corporation IBM © October 2014
4© 2014 International Business Machines Corporation IBM © October 2014
Apple + IBM: Your partners to evolve your SAP platform to the Individual Enterprise
Builds on Apple’s and IBM’s strengths in: Creating new, meaningful user experiences
Transforming business and global organizations
Large scale deployment and support
Creating industry changing mobile solutions
Objective is to change how enterprise users work using the power of mobility Partnership
1 IBM MobileFirst for iOS
2IBM MobileFirstPlatform for iOS
3 AppleCare for Enterprise
4IBM MobileFirstSupply, Activate and Manage
• 100 Industry Specific iOS Apps• ERP for iOS: Optimized platform with advanced
APIs and rapid evolution approach• End-to-end lifecycle management
• Enterprise scale device acquisition, financing,
activation, and lifecycle management• IBM MaaS360 fo iOS: Mobile device
management
• Enterprise Software and Services optimized for iOS• IBM BlueMix Mobile for iOS: Development platform
on IBM Cloud• IBM MobileFirst Protect for iOS
4 Key Offerings
• Enterprise Scale• Service• Support
5© 2014 International Business Machines Corporation IBM © October 2014
Apple + IBM Partnership Overview
Journey to the Individual Enterprise
IBM Offerings & Capabilities
Qualifications & Credentials
ü
6© 2014 International Business Machines Corporation IBM © October 2014
The Individual Enterprise: Integrating Mobility + Analytics + SAP to drive the next wave of Enterprise Transformation
Globally Integrated Enterprise
delivered standardization…
• Empowering individuals to be more effective in their jobs
• Do things never before thought possible to increase differentiation
• Make informed decisions, in real-time, at the point of interaction
• Respond to the demands of employees and partners to exploit “The Apple Experience” across the enterprise
…but new drivers require a 2nd wave of transformation
Creating a powerful, fully integrated and synchronized system
of record with clear return on investment
Create new business valueCompresses time
between identifying situations & taking
action
… leading the creation of the “Individual Enterprise”
Powered by analyticsBrings intelligence to action in the moment
Unleash empowered employeesEmpowers individuals to create their own work experience
Design first for mobile
Shifts design to optimize for the
end user
7© 2014 International Business Machines Corporation IBM © October 2014
The roadmap to the Individual Enterprise for SAP customers
Insightful EnterpriseAnalytics + Big Data
Today
Individual EnterpriseERP + Analytics + iOS = Transformative Solutions
Effective EnterpriseRole-Based Mobile Access to Improve Productivity
Mobile Adoption
Ana
lytic
s A
dopt
ion
1 Accelerate mobile adoption and expand user base
Increase Analytics use, pervasiveness, and complexity
2 Create next weave of Industry and Process Transformation via IBM Mobile First Solutions
1
1 2
“Increase leverage of analytics to drive decision making”
“Increase leverage of mobility to improve efficiency”
“Change the way your business works”
1 IBM Institute for Business Value - “The Individual Enterprise – How mobility redefines business”
8© 2014 International Business Machines Corporation IBM © October 2014
First Move: Mobilize the Base - Increase Insight & Effectiveness
Cross Platform
SAP Platform
SAP Fiori, Lumira, HANA
TodayEffective Enterprise/Insightful Enterprise
Limited adoption of enterprise wide mobility
and analytics
Mobile access for common transaction, tasks, analytics views
(“80%”)
CustomExtensions
Role-basedLaunch Pads
Leverage SAP Fiori & Lumira to mobile enable users and expand overall reach of SAP investment
SAP Platform
Common Middleware
• Remove barriers to enterprise-wide mobile adoption
• Deploy role based launch pads for Fiori immediately focusing on early value points around:
Impactful, high use transactions
Key analytical views
Simplifying navigation
9© 2014 International Business Machines Corporation IBM © October 2014
How do you begin: Leverage SAP Fiori to create the “Effective Enterprise”
Over 60 Transactional apps Over 80 Analytical apps Over 60 Factsheet apps
SAP Fiori is a collection of productivity applications which enables business transactions while providing a refreshing user
experience to common SAP functions from either a desktop, tablet, or smartphone ``
Fiori:• Represents the future direction for SAP UI
• Enables enterprise transactions “On the Go”
• Increases productivity• Improves user satisfaction
10© 2014 International Business Machines Corporation IBM © October 2014
IBM has developed a series of role based launch pads to accelerate adoption and increase productivity
Access Launchpad from a mobile device of desktop
Access all key apps that pertain to their distinct “role”. Easily customizable and dragged and dropped.
Apps show a distinct summary of the information within them
Click on transactional and analytical apps to quickly jump from one business process to the other.
Purchasing AgentMy Shopping Cart, View POs, View Requisitions
Purchasing ManagerIncludes above plus Approve Shopping Carts, Approve POs, Approve Requisitions, View Open POs
IT Systems AdministratorCritical Role Assignments, Open Access Requests, Role Analytics
Customer Sales RepresentativeMy Accounts, My Contacts, My Leads, My Opportunities, My Tasks, Track Sales Pipeline
Employee (self-service suite of apps)My Benefits, My Paystubs, My Leave Requests
Manager (self-service suite of apps)Approve Leave Requests, Approve Timesheets, Approve Travel Expenses
Finance & Accounting PersonnelG/L Acct’g Doc, G/L Account, Cost Center, Cost Element
Shop Floor PersonnelStock Deficits / Overages, Confirm Prod’n Orders, Goods Issue, Goods Receipt
Field Service RepresentativeMaintenance Notification, Maintenance Order, Completion
Available Roles:
11© 2014 International Business Machines Corporation IBM © October 2014
IBM will tailor SAP Fiori Transactions to create a look and feel that are optimized for iOS and branded for your organization
Standard Enhanced
Optimizing and Customizing SAP Fiori
The IBM Lab for SAP Solutions (LSS) mobile theme brings iPad and mobile customization for SAP Fiori Applications.
Each app is designed, customized and tested to work on the iOS devices (and other mobile devices).
The LSS SAP Fiori development toolkit also brings a high level of customization that is not seen in the “out of the box”
edition
12© 2014 International Business Machines Corporation IBM © October 2014
How do you begin: Leverage SAP Lumira to create the “Intelligent Enterprise”Lumira is SAP’s self-service business intelligence tool that enables business users to access, transform and visualize data to derive
and share hidden insights.
Expanding User Insight via Lumira:
• Point and click interface to quickly determine hidden
insights• Ability to combine and merge data sources,
including Excel, .csv, Universes, HANA, and other
databases.• Facilitates collaboration and sharing through client,
browser ,and mobile based experiences.
13© 2014 International Business Machines Corporation IBM © October 2014
Move 2: Transform Key Roles & Processes
SAP Platform
SAP Fiori, Lumira, HANA
Effective Enterprise
Mobile access for common transaction, tasks, analytics views
(“80%”)
CustomExtensions
Role-basedLaunch Pads
SAP Platform
Individual Enterprise
Mobile access for common transaction, tasks, analytics views
(“80%”)
CustomExtensions
Role-basedLaunch Pads
iOS App
Platform for iOS
iOS apps and tool kits optimized for ERP (20%)
Change how people work to enable the individual enterprise
Provide new capabilities that: • Solve an industry or process
pain point• Are powered by analytics• Designed first for Mobility• Empowers the Employee
SAP + Analytics + iOS = Transformational Solutions
SAP Fiori, Lumira, HANA
14© 2014 International Business Machines Corporation IBM © October 2014IBM Confidential © 2014 IBM CorporationIBM Internal Use Only
IBM MobileFirst Solutions enable the Individual Enterprise for SAP Customers
SAP + Analytics + iOS = Transformational Solutions
• Leverage rich mobile UI of iOS
• Incorporate mobility, analytics, and Big Data to drive more effective decisions in system of record
• Extend existing investments to make new things possible and reach new channels and users:
Industry Applications that address Industry pain points and drive market differentiation
Horizontal Applications that optimize process choke points and increase effectiveness of key roles
15© 2014 International Business Machines Corporation IBM © October 2014
What does the future look like?
Globally Integrated Enterprise enabled by SAP, transformed by mobility to:• Extend core processes via IBM MobileFirst applications
• Increase user satisfaction and improve ROI through broader deployment
• Increase individual insight through increased use of analytics
• Provide never before possible capabilities to maximize impact at the point of action
IBM Mobile First Solutions
SAP System of Record/Core GIE ProcessesMarketing
Create SO Fulfillment
Quotation
Bill Pay
SAP Fiori & Lumira
Mobile Device
Information
Analytics & Big Data
View Sales Order
Approve Sales Order
Release InvoiceView Payment
Status
Empowered Sales Agent
Empowered Brand Manger
Contextual Workflow & Approval
Collaborative Dispute Resolution
16© 2014 International Business Machines Corporation IBM © October 2014
How will we enable this?
Individual Enterprise Logical Architecture• SAP platform to enable the Globally Integrated Enterprise
• IBM MobileFirst Applications designed exclusively for iOS Platform
• SAP Fiori and Lumira based access to improve efficiency
NetWeaver Gateway Lumira
SAP Platform SAP HANA
iOS Platform and apps
SAP Fiori
Browser
Mobile Device Information(location, velocity, etc…)
Analytics & Big Data
17© 2014 International Business Machines Corporation IBM © October 2014
Apple + IBM Partnership Overview
Journey to the Individual Enterprise
IBM Offerings & Capabilities
Qualifications & Credentialsü
18© 2014 International Business Machines Corporation IBM © October 2014
Mobilize the Base
Begin with a Fiori based pilot, tailored for iOS for 5 key roles then expand usage over time
Equip the Base
Leverage Apple + IBM Supply, Activate, and Manage capabilities to equip and provision users with mobile devices
Begin the Transformation
Hold a Mobile First Experience workshop for 2-3 key areas to identify candidate applications
for “Individual Enterprise” transformation
1
2
3
Where do we start?
19© 2014 International Business Machines Corporation IBM © October 2014
Equip the Base: IBM Supply, Manage, Activate Offering
Supply, activate and manage iOS devices in a simple, cost effective way with a single, easy to execute contract
20© 2014 International Business Machines Corporation IBM © October 2014
Mobile the Base: IBM GBS Offerings
00 Scoping Kit 01 Starter Kit 02 Lean Production Kit 03 Production Kit 04 Full Package
Effort: 5 days Effort: 7 days Effort: 15 days Effort: 23 days Effort: 30 days
Duration: 2 weeks Duration: 2 weeks Duration: 5 weeks Duration: 6 weeks Duration: 8 weeks
Deliverables:• Pre-requisite check for
SAP Fiori apps Wave 1-2 on customer landscape
• Gap-fit analysis for customer extensions with effort & duration estimation
• Detailed Fiori implementation proposal including customer extensions
Deliverables:• Deploy 1-tier Fiori
infrastructure (DEV or Sandbox)
• Configure Fiori apps and customer extensions based on scoping kit
• Key User Training (1 day)
• Basic branding
Deliverables:• Review 3-tier Fiori
infrastructure (DEV, QA, PROD) installed and configured by customer based on scoping kit
• Key User Training(1 day)
• Advanced branding• Security & performance
workshop (1 day)• Testing support
• Go-Live support
Deliverables:• Deploy 2-tier Fiori
infrastructure (QA, PROD)
• Configure Fiori apps and customer extensions based on scoping kit
• Key User Training (1 day)
• Advanced branding• Security & performance
workshop (1 day)• Testing support
• Go-Live support
Deliverables:• Deploy 3-tier Fiori
infrastructure (DEV, QA, PROD)
• Configure Fiori apps and customer extensions based on scoping kit
• Key User Training (1 day)• Advanced branding• Security & performance
workshop (1 day)• Testing support
• Go-Live support
21© 2014 International Business Machines Corporation IBM © October 2014
Fiori - Proof of Concept Pilot
Scope of 4-6 week installation and 30 day testing period1. Your organization selects up to 2 standard Fiori applications that you would like enabled2. IBM will install the SAP Fiori platform on your architecture and perform the connections to your
SAP instance through your NetWeaver Gateway3. IBM will perform the basic configurations to enable the Fiori apps within the standard, existing
workflow4. IBM will deliver 2 hours of user training to your team5. 25 members of your company will be able to test and utilize the capabilities through
a trial license for a period of 30 days
Post Pilot OptionsOption A: Continue using the 2 standard applications Option B: Expand your use, IBM can work with you to build and implement
your Mobile roadmapOption C: Decide to discontinue Fiori, IBM can help remove the Fiori platform
from your infrastructure
22© 2014 International Business Machines Corporation IBM © October 2014
MobileFirst Experience Workshop
Agenda
Pain Point
Mobile Experience
Building Blocks
Prioritization
Journey Map
Roadmap Planning
1234
56
Outcomes
Get started
Get it
Get focused
Rapid prototyping,App Development
Create Technology Infrastructure Plan
Mobility Focus Area Roadmap
12
3
4
5
6
Re-imagine how mobility can drive enterprise transformation by asking:
• What are the greatest opportunities improvement or growth?
• What are your key moments of truth or touch points between employees and customers, business
partners, and each other?
• Who are the best at creating that moment and what insight enhances their decision
• How is the moment enhanced through mobility
23© 2014 International Business Machines Corporation IBM © October 2014
Apple + IBM Partnership Overview
Journey to the Individual Enterprise
IBM Offerings & Capabilities
Qualifications & Credentialsü
24© 2014 International Business Machines Corporation IBM © October 2014
Who we are• A Global Leader in SAP, Enterprise Mobility and Analytics services:
- The Forrester Wave™: Enterprise Mobility Services, Q1 2013, IBM Ranked as the Leader with Highest Score in Current Offerings. SAP Services Providers, Q1 2014, IBM ranked as a Leader.
- Gartner MQ: Gartner has positioned IBM Global Business Services in the Leaders Quadrant for SAP Implementation Service Providers, Worldwide, 2013.
- IDC Marketscape: Mobile App Dev, Testing and Infrastructure Services, 2014 (GBS & GTS Mobile Services). “IBM is seen worldwide as the most capable of all firms at delivering value-creating innovation and driving innovation through an organization.”
• One of the largest, dedicated global SAP and mobility practices, with a relationship spanning over 40 years.
• Full life-cycle, turnkey solutions for your complete mobile transformation
• SAP Certified Cloud Capabilities (Softlayer)
SAP has awarded IBM its prestigious Pinnacle awards every year since inception —a record total of 30 times.
What we do• Provide a complete end-to-end suite of services to enable
transformation with enterprise mobility
- Strategic Consulting, Business Transformation, Industry Services
• Combine all IBM competencies to:
- Implement and operate full lifecycle SAP and Mobility solutions
- Complex global transformations and deployments
- Co develop custom mobile business solutions
IBM has designed several award winning mobile apps for leading brands
Why IBM ?
25© 2014 International Business Machines Corporation IBM © October 2014
Methodology• Consistent process, methods, tools, accelerators, best practices,
standards followed across the globe
Thought Leadership• Watson Research Lab, India Research Lab• Experience in developing award winning applications for customers.
Sandbox & Demo Center• Equipped with major Mobile Platforms and Solutions for internal and
external demonstration• Dedicated client demo centers across the globe
Internal Training Program• Equipped with major Mobile Platforms (IBM, SAP, Kony, etc.)
and Solutions
Capacity• Shared pool of experienced mobile practitioners including Architects, Administrators, Developers, Testers etc.• Covers SAP Mobile Platform, UI5, OData, Hybrid Apps, UI5, Fiori, Syclo Agentry• Supported by broader mobile practice with specialized skills in all major mobile OS (Android, iOS, WinMob, Win8, BlackBerry etc.)
SAP Mobile Factory
Client Examples
26© 2014 International Business Machines Corporation IBM © October 2014
Visit IBM’s MobileFirst for iOS websiteLearn more about IBM’s SAP practice
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