View
61
Download
0
Category
Preview:
Citation preview
PR
OL
OG
IC
FI
RS
T
1
Integrated hospitality softwareMulti-functionalReliableWell packaged
PR
OL
OG
IC
FI
RS
T
2
The company
• 15+ years in business• Promoted by experienced
hospitality IT professionals– Worked with leading hotel chain
(Oberoi Hotels) and – Leading hotel software provider
(Prologic SA France, now Amadeus)
• Market profile– Technology innovator– Integrated solutions provider– Comprehensive range of software– Superior services
PR
OL
OG
IC
FI
RS
T
3
Technology Innovator
WindowsIntegrated SolutionUniversal Interface
Web SolutionsMobile Solutions
SaaS / CloudSocial MediaAnalytics
Always at the forefront of technology
PR
OL
OG
IC
FI
RS
T
4
Benefits of Integrated Solutions
One vendo
r
Single helpdesk to call for all technical issues
Shared data
Better inter-departmental coordination
Lower cost
Smaller IT infrastructure to buy and manage
PR
OL
OG
IC
FI
RS
T
5
Comprehensive Products
PR
OL
OG
IC
FI
RS
T
6
Services• Pre-sales assessment• Proof-of-concept tests• Project planning• Software installation• System configuration• Data migration• User training• Implementation• Helpdesk• Upgrades & maintenance• Custom development
1200+ user sites, 25+ countries
PR
OL
OG
IC
FI
RS
T
7
OrganizationKey person Position ExperienceAmlan Ghose Managing Director 30 years
Rajiv Kohli Director – Finance 30 years
S Krishnan CTO 26 years
JVS Rathore GM – Client Services 22 years
Amit Sharda VP – ME&A 22 years
Rajeev Mahay Head – India Sales 16 years
Deepak Chauhan Head – Cloud Services 14 years
Chandra M Joshi Head – QA 16 years
Paresh Gupta F&B Systems 23 years
Reena Vashisht ERP Systems 24 years
• Offices – in India (HO)– Dubai– London– Malaysia (affiliate)
• 110+ employees– 1/3rd in software
development– 1/3rd in customer
services– 1/3rd all other
PR
OL
OG
IC
FI
RS
T
8
Solutions
Hotels
Food & Beverage
Membership Clubs
Attractions & Theme Parks
Hospitality Back Office
Full Service Hotels, Limited Service Hotels, Resorts, Airport Hotels, Serviced Apartments
Casual Dining, Fine Dining, Fast Food / QSR, Food Court, Institutional Catering, Canteens / Cafeteria, Events Venues, Banquets
Business / Sports / Health Clubs
Theme Parks, Water Parks, Attractions, Zoo, Museums, Botanical Parks
Hospitality-specific Purchase, Inventory, F&B Costing, Payroll & Personnel, Accounting
PR
OL
OG
IC
FI
RS
T
9
Integrated Hotel Software Solution (In-property)
Enterprise Systems- Web Booking- Central Reservations- Channel Management- Booker Loyalty- Frequent Diner Profiling- Central Purchase- Inventory Consolidation- Multi-property Accounting- Consolidated MIS
Point of Sale Systems
Back Office Accounting
Banquet & Catering Systems
Materials Management
Personnel & PayrollSystems
Guest Experience Management
Interfaces- Channel Manager- Synsix, Pegasus & Trust CRS - EPABX / Call Accounting- Door Lock, IPTV, HSIA- Payment Systems- CRM / Loyalty / Feedback- HTNG / FIAS- Social Media
Mobility- Reservation - Check-in / Check-out- Manager’s dashboard
Front Office System- Front Desk / Reception- Front Office Cashiering- Housekeeping- Night Audit- Management Statistics
WISH interfaces- Call Accounting- Internet Access & Billing - Voice Mail
PR
OL
OG
IC
FI
RS
T
10
Salient Features - Hotel Solution
Comprehensive single vendor solution• All software modules that a hotel or hotel chain may need, from a single
vendor.
Distributed, hybrid or cloud deployment• All modules can be deployed at a property. Most modules may, instead,
be hosted.
Best-of-breed functionality• Compares with the best available internationally. Nearly paperless
operations.
Innovative features• Online distribution, electronic report distribution & archival, conditional
alerts, mobile add-ins, social media listening, etc.
PR
OL
OG
IC
FI
RS
T
11
Guyana & Bunga Raya, MalaysiaMulti-property PMS
Twin island hotels. Guests check-in on shore, may use facilities of either, may stay at one or both.
USEMulti-property configuration of WISH PMS, POS configured to post charges to either PMS and back office.
BENEFITThe hotels could find no other software to meet their needs that are key to their brand promise.
PR
OL
OG
IC
FI
RS
T
12
Sterling Holidays & ResortsIntegrated Hotel Chain Solution
Fast growing chain of resorts across India.
USEFull suite of WISH solution at the property and at their head office, integrated with SalesForce CRM.
BENEFIT- Optimized business processes- Standardization of processes- Better decision making- Quick return on investment
PR
OL
OG
IC
FI
RS
T
13
Tech-savvy business hotel at the forefront of using technology to deliver better and more efficient guest services.
USEMobile check-in & check-out, on iPADs, in addition to WISH integrated hotel software solution.
BENEFITMore efficient check-in & check-out. Higher guest satisfaction. Brand image.
Bay Hotel, SingaporeMobile Check-in / Check-out
PR
OL
OG
IC
FI
RS
T
14
Busy airport hotel where rooms are reserved and used by the hour. The hotel has separate blocks.
USESpecial version of WISH that controls rooms inventory by the hour, offers hourly rates and does guest accounting accordingly.
BENEFITWISH is the only PMS that offers time based hotel operations and reporting features, in a multi-block environment.
Eaton Hotel, IGI Airport, New DelhiHourly availability of hotel rooms
PR
OL
OG
IC
FI
RS
T
15
Armani Hotels Dubai & MilanLuxury Lifestyle Hotel
Ultimate boutique hotel chain.
USEWISH services & guest response management system interfaced with Opera PMS.
BENEFITConsistently high standards of guest services.
PR
OL
OG
IC
FI
RS
T
16
Cloud based Hotel Software
New !
PR
OL
OG
IC
FI
RS
T
17
Salient Features of mycloud
Scope Property management System Web Booking Engine Housekeeping Point of Sale Channel Manager Social Media Integration Accounts Receivable Accounts Interface External device Interfaces Extensive Reporting module
Value proposition• No servers to buy, no
software to license.• Only need Internet access
and printers.• Implement in less than a
day.• Try for 30 days at no charge.• Pay-when-you-use.
PR
OL
OG
IC
FI
RS
T
18
A heritage & boutique hotel located alongside an art gallery in the historical Al Fahidi Street area of Dubai.
USEmycloud PMS, POS and channel manager to receive bookings from reservation portals
BENEFITPainless computerization, without up-front investment
XVA Art Hotel & Café, DubaiHourly availability of hotel rooms
PR
OL
OG
IC
FI
RS
T
19
A 20 acre estate near a casino and golf course, with facilities for weddings and corporate meetings
USEAll mycloud software modules
BENEFITLower cost of IT ownership & operations
Legend of French Lick, IN, USACelebrity Estate & Events Venue
PR
OL
OG
IC
FI
RS
T
20
Luxury oversized apartments in the heart of Patong Beach. Winner of TripAdvisor Travellers Choice Award for the last 4 years.
USEmycloud PMS, POS and channel manager to receive bookings from online channels
BENEFITBenefits of IT without up-front investment and without on-going pain
BYD Lofts, Phuket, ThailandBoutique Hotel & Serviced Apartments
PR
OL
OG
IC
FI
RS
T
21
Integrated Food & Beverage Software Solution
Enterprise Systems- Central Outlet
Configuration including Products, Price & Promotions
- Central Reports Consolidation & Reporting
- Central Warehousing- Central Kitchen- Central Costing- Financial Consolidation
Stored Value Operations
Repeat Diner Database
Table Reservations
Loyalty Accounting
Kitchen Display System
Promotions on Dual Screen
Interfaces- On-line Payment Processing- SAP Interface- Tally Interface- Hotel PMS Interface Purchase, Inventory,
Costing & Accounting
Desktop & Mobile POS
Events & Catering
PR
OL
OG
IC
FI
RS
T
22
Salient Features of F&B Solution
• Best-of-breed POS• Proven to handle high
transaction volumes• The most powerful &
easy-to-use mobile POS• Most cost-effective
mobile POS• One of the few available
diner database for CRM• Best reporting
• Companion modules required for a comprehensive solution
• Mobile real-time operations dashboard
• Open interface for 3rd party integration, choice of ready interfaces. Examples –– Loyalty Programs– Payment Processing /
Gateway
PR
OL
OG
IC
FI
RS
T
23
Ambuja Hospitality, Kolkata, IndiaIntegrated Hospitality Enterprise Solution
Diversified hospitality chain that includes hotels, fine dining, fast food, membership clubs and events venues.
USEFull suite of Prologic First hospitality software.
BENEFIT- Unique integration across the
enterprise that is not matched by any competing system.
- Shared IT & accounting services for economies.
PR
OL
OG
IC
FI
RS
T
24
Intercat Hospitality, DubaiInstitutional Catering & Fine Dining
Serves up-to 25,000 meals per day.
USEFull suite of F&B software.
BENEFIT- Ability to handle high volumes of
transactions at low IT cost.- Centralized operations.
PR
OL
OG
IC
FI
RS
T
25
Bombay Palace, LondonFine dining
Celebrity restaurant in Central London serving Indian cuisine.
USEF&B CRM linked with POS.
BENEFITS- Smoother operations- Very high level of personalised
services
PR
OL
OG
IC
FI
RS
T
26
The Leela HotelsIn-hotel Dining
Chain of luxury full services hotels, each with a wide array restaurants & bars.
USEPoints of Sale interfaced with Opera PMS.
BENEFITSSame benefits as from the best international POS, at lower cost-of-ownership.
PR
OL
OG
IC
FI
RS
T
27
Integrated Club System
Enterprise Systems- Central Members
Database
Membership Renewal
Applications Processing
Services Billing
Member Enrollment
Members Ledger
Access Control
Club++
Desktop & Mobile POS
Purchase, Inventory & Costing
Events & Catering
Member’s Self-Service Portal
Back Office Accounting
New !
PR
OL
OG
IC
FI
RS
T
28
Salient Features – Club Solution
• Web based, multi-location membership with central database
• Workflow from application to enrolment and periodic renewal
• Multiple types of membership, optional packages
• Services billing• Option of pre-paid
operations• Restrict access to paid-
up members, control guests, validate services allowed
• Member self-service portal
PR
OL
OG
IC
FI
RS
T
29
Signature Club & Resort, Bangalore, IndiaLifestyle Membership Club
A new club in Bangalore with facilities for social & business meetings plus sports & fitness activities.
USEIntegrated club accounting solution.
BENEFITSStreamlined and controlled operations right from the start.
PR
OL
OG
IC
FI
RS
T
30
The Club, Abu Dhabi, UAE #
Entertainment, Leisure & Sports
Abu Dhabi’s most established private club with a history of more than 50 years.
USEIntegrated club system integrated with 3rd party facilities booking system.
BENEFITS- Upgrade technology.- Tighter integration between
departments.- Member self service facility.
# Under implementation.
PR
OL
OG
IC
FI
RS
T
31
India Club, Dubai, UAE #
Entertainment, Social Networking, Leisure, Sports, Business Promotion
50+ years, 6500 members, ISO certified
USEIntegrated club system integrated with access control system.
BENEFITS- Upgrade technology.- Tighter integration between
departments.
# Pending delivery.
PR
OL
OG
IC
FI
RS
T
32
Integrated Back Office Systems
Debtors Ledger
Creditors Ledger
General Ledger
General Cashiering
Bank Reconciliation
Purchase & Receiving
F&B Costing
Inventory
Services Works Orders
Members Ledger
Payroll PersonnelFront Office Interface
Points of Sale Interface
3rd Party Interfaces
Web PayTRAX
Web Prol U͛IFIC
Club++
LEGEND
External Systems
PR
OL
OG
IC
FI
RS
T
33
Salient Features• Only integrated web based
multi-property hospitality-specific back office system.
• Widely used with WISH and 3rd party PMS + POS.
• Able to handle high transaction volumes, yet deliver reliability & performance.
• Comprehensive functionality comparable with high-end ERP.
• Innovative features like to-dos & alerts, self-service portal for employees
• Rich array of reports, distributed by email.
• Enterprise features –– Central Purchase– Materials cost
benchmarking– Multi-property accounting– Financial consolidation
PR
OL
OG
IC
FI
RS
T
34
Mastcraft Hotels, United KingdomChain of hotels, mostly in London
Currently, a chain of 8 premium, luxury and iconic hotels.
USECentrally hosted back office accounting software, interfaced with Opera PMS.
BENEFITS- Standardization of parameters &
processes across the chain.- Shared accounting & IT resources.
PR
OL
OG
IC
FI
RS
T
35
Al Rayan Hospitality, QatarChain Head Office and Anantara Banana Island Resort.
USELocalized personnel & payroll system.
BENEFITSCurrent technology system that, eventually, will be a shared service for all hotels in the chain.
PR
OL
OG
IC
FI
RS
T
36
Constance Hotels, Indian OceanChain of much awarded luxury resorts
Currently 7 hotels across Mauritius, Maldives, Seychelles and Madagascar.
USEWeb Prol’IFIC purchase, inventory, costing, accounting and financial reporting modules. Interfaced with Opera PMS and, at one site, with Simphony POS.
BENEFITSStable solution that they have used for more than 15 years. Platform for central purchase and multi-property consolidation.
PR
OL
OG
IC
FI
RS
T
37
Solutions for Parks & Attractions
Accounting
Ticketing *
On-site On-line Reseller Mobile Kiosk JCA BI
F&B
POSPurchase
& Inventory
Costing
* From partner - Gateway Ticketing Systems, USA
PR
OL
OG
IC
FI
RS
T
38
Salient Features
• Most widely used ticketing system, internationally, in best known attractions & theme parks.
• Covers all channels of sales – on-line and off-site.
• Most reliable and flexible ticketing solution.
• High speed, high volume F&B POS.
• Events booking & management.
• F&B costing.• Purchase & inventory.• Back Office accounting.
PR
OL
OG
IC
FI
RS
T
39
Adlabs Imagica, Mumbai, IndiaTheme & Water Park
The busiest theme park in India with very high peak footfalls on busy days.
USEGalaxy for On-site & on-line ticketing and Prologic First software for F&B operations, materials management, accounting and interface with retail system
BENEFITSReliable & smooth operations in spite of high footfalls & transaction volumes
PR
OL
OG
IC
FI
RS
T
40
Ski Dubai, UAE Indoor Ski Arena
One of the very popular attractions in Dubai.
USEGalaxy for on-site, on-line & group sales on web ticketing and JCA for business intelligence.
BENEFITSReliable & smooth operations in spite of high footfalls & transaction volumes
PR
OL
OG
IC
FI
RS
T
41
Westminster Abbey, London, UKA leading tourist attraction with more than 1 million visitors per year.
USEResponsive web store for on-line ticket sales on any user device, integrated with Galaxy ticketing system, developed by Prologic First.
BENEFITSReduce queues at on-site ticketing counter. Convenience for visitors.
PR
OL
OG
IC
FI
RS
T
42
Other solutions• Electronic locks & lockers for
waterparks & health clubs
• Used by Essel Water Kingdom, Mumbai, India
• Assets tracking, mainly, for linen and uniforms.
• Installed at Ritz Carlton Hotel, Abu Dhabi
PR
OL
OG
IC
FI
RS
T
43
Products• WISH for Hotels
– Central Reservations– Channel Manager– Web Booking Engine– Front Office– Mobile Add-ins #
– Services Management– Booker Loyalty Accounting– Hotel Devices Interfaces
• Touché for F&B– Desktop POS– Mobile POS
• Touché for F&B … contd.– Repeat Diner Database– Table Reservations– Home Delivery Orders– Enterprise Management– Events & Catering
• Web Prol’IFIC Back Office– Purchase– Inventory– F&B Costing– Accounting– Enterprise Features
# Partner product
PR
OL
OG
IC
FI
RS
T
44
For hotels
PR
OL
OG
IC
FI
RS
T
45
Central Reservations• Web based … use
from anywhere, any time.
• Synchronized with PMS inventory.• Manage Rates &
Availability.• Single or multi-segment
bookings. • Receive advances.• Confirm by print, email
or HTML.• Distribute through
other channels.
PR
OL
OG
IC
FI
RS
T
46
Web Booking EngineFor use at the hotel or chain web site
• For reservations at brand web site.
• Reservation pages or API to be called from customer’s web site.
• Availability consistent with CRS or PMS.
• Web rates or contract or promotion rates.
• Upsell optional services.• Online payment or deferred
advance.• Notification to hotel.• Confirmation to guest.
PR
OL
OG
IC
FI
RS
T
47
Channel Management
• Choice of ways to connect to online reservation portals and airline GDSs.
• Upload rates & availability. Update automatically.
• Share availability with CRS and PMS.
• Receive reservations into CRS or PMS.
PR
OL
OG
IC
FI
RS
T
48
PMS / Front Office Software• Includes –
– In-property reservations,– Reception,– Front Office Cashiering,– Housekeeping,– Guest History,– Night Audit and– Management Statistics.
• Competitive position -– Functionally, compares
with the best available internationally.
– Stronger companion products than available from competition.
PR
OL
OG
IC
FI
RS
T
49
PMS / Front Office … contd.• Salient features
– Multi-property, multi-block– Distinctive user interface– Rich management statistics– Exceptional reporting– Nearly paperless operations
• Electronic archival of documents & guest correspondence
• Report distribution by email
– Innovative utilities like alerts & to-dos
– Manager’s dashboard on mobile
PR
OL
OG
IC
FI
RS
T
50
PMS .. Few more salient features• Social media listening• Guest specific notifications• Charge routing per stay date• Room cleaning plan by guest
class• Night audit wizard• Guest account for “walks”• Enhanced graphical floor
planner• Cross property
– POS charge posting and– Guest transfer
• Promotional rates … early bird discount, length of stay incentive, etc.
• Hourly availability for airport hotels.
• Rate contracts generation.• Sales activity tracking.• Groups maintenance
utilities … amend stay dates, change terms, etc.
• Complex transfer instructions
PR
OL
OG
IC
FI
RS
T
51
Mobile Add-ins #
• Pre-check-in communications
• Check-out communications• Check-in process• Guest communications• Sales promotions• Mobile surveys• Guest message delivery• Post stay CRM• Stay folio download
# Partner product
PR
OL
OG
IC
FI
RS
T
52
Services Management• Track guest requests and
issues till satisfactorily completed.
• Simple or complex tasks, for service now or later as per schedule.
• Assign tasks manually or automatically.
• Monitor progress & escalate delays.
• Track cost of recovery from service failure.
• Analyse performance & trends as measure of quality & for corrective action.
PR
OL
OG
IC
FI
RS
T
53
Booker Loyalty Accounting
• Web based• Multi-property• Booker production from PMS
Interfaced with WISH.NET and Opera
• Redemption Voucher issue• Statements
PR
OL
OG
IC
FI
RS
T
54
Hotel Devices Interfaces• Telephones
– Call Accounting– Voice Mail
• Internet– Access Control &
Billing• Interfaces
– IPTV– HSIA– Electronic Door Locks– Etc.
Interfaces available with Opera and Protel PMS also.
PR
OL
OG
IC
FI
RS
T
55
Food & Beverage Systems
PR
OL
OG
IC
FI
RS
T
56
Point of Sale• Windows + Touchscreen.• Versatile, suits all kinds of F&B
service.• Functionally comparable with
the best available internationally.
• Ability to handle large transaction volumes.
• Tight revenue controls.• Superior reports.• Mobile Manager’s dashboard.• Many interfaces.
PR
OL
OG
IC
FI
RS
T
57
Mobile POS
• All features of the desktop POS.
• Intuitive operations. Needs almost no training.
• Cost-effective Android hardware.
• Benefits –– Faster service, quicker
table turnaround, increased revenue.
PR
OL
OG
IC
FI
RS
T
58
Repeat Diner Database• Or, F&B Guest History.• Diner demographics.• Store general, kitchen and
service preferences to personalize future services. • Valuable direct
marketing list.• Profile & segment
diners.• Loyalty Accounting.
PR
OL
OG
IC
FI
RS
T
59
Table Reservations• Multi-outlet booking diary.• Look up diner profile to
personalize booking process.
• Seat guests with reservations, ‘walk-in’ diners.
PR
OL
OG
IC
FI
RS
T
60
Home Delivery Order Taking• Take orders centrally.• Distribute to kitchen
nearest the delivery point.
• Track orders till delivery and payment.
• Use history to personalize services when diner calls next time.
PR
OL
OG
IC
FI
RS
T
61
Enterprise Management• Configure outlets remotely.• Control products, prices &
promotions from Head Office.
• Consolidate sales data for central reporting and benchmarking.
PR
OL
OG
IC
FI
RS
T
62
F&B Analytics
• Dynamic business analysis and decision making.
• Self-service analytics using library of templates to start with.
PR
OL
OG
IC
FI
RS
T
63
Events & Catering• Rare web based multi-
venue booking diary.• View availability & book
any venue at any location.
• Complete workflow – Costing & proposal– Booking & Contract– Function prospectus– Advances & invoicing
• Reporting & sales analysis
• Client database & events history for future marketing
PR
OL
OG
IC
FI
RS
T
64
Integrated Back Office
• Purchase• Inventory• F&B Costing• Services Work
Order
Materials Control
• Receivables• Payables• Bank
Reconciliation• General Cashier• Membership
Accounting• General Ledger• Financial
Reporting
Back Office Accounting
Most comprehensive back office system available for hospitality businesses.
• Personnel• Payroll• Self-service
Personnel & Payroll
Web Prol’IFIC Web PayTRAX
PR
OL
OG
IC
FI
RS
T
65
Web Prol’IFIC - Salient Features• In-property or private cloud
or SaaS• Multi-property, Multi-
currency• Developed specifically for
hospitality, as per USALI– Workflow as per hospitality
best practices– Reports as per USHA
• Security– Controlled access– Transaction & data protection– Extensive logging
• Rich in features– Comparable with leading
international ERP solutions– Highly configurable
• Innovative utilities– Conditional alerts– To-do list, optionally tagged
to accounts or transactions– Data import / export
• Nearly paperless operations– Electronic vouchers– Electronic documents archival– Distribute reports by email
PR
OL
OG
IC
FI
RS
T
66
Web Prol’IFIC – More salient features
• Materials Management– Recommend re-order policy– Multi-currency purchases– Purchases subject to electronic
approvals– Approvals on mobile– Revaluation of receipts and
related issues if required & approved
– FIFO or moving average valuation
– Inventory ageing & control– Menu engineering– Cost history– Requirements estimation based
on sales forecast
• Accounting– Debtors & creditors accounts
in foreign currency– Automated debtor’s
reminder letters– Electronic payments through
bank– Generate Purchase Journals
based on receiving data– Pre-paid expenses
amortization– Cost allocation– User defined reports– Electronic distribution of
reports
PR
OL
OG
IC
FI
RS
T
67
Web Prol’IFIC - Enterpise• Central purchase• Purchase prices
benchmarking• Inter-unit stock transfer• Inventory consolidation• Slow / non-moving items
consolidation• Central library of recipes• Centralized F&B costing
• Debtors and creditors consolidation
• Receive payment from debtors and/or make payments to suppliers on behalf of other units, with workflow for reconciliation
• Inter-unit reconciliation• Consolidation and/or
comparative reporting of Trial Balance for groups of properties or all properties
PR
OL
OG
IC
FI
RS
T
68
Personnel & Payroll• Multi-property system• Deploy in private cloud
or SaaS• Specifically for use in
GCC countries• Modules
– Personnel data & employment record
– Attendance, leave and payroll
– Self-service portal for employee-employer interaction
PR
OL
OG
IC
FI
RS
T
69
Summary
• Latest technology solutions for most segments of the hospitality vertical.
• Integrated solutions that are comprehensive in scope and rich in functionality.
• Proven to be reliable across 1000+ sites in in 30+ countries.
• Strong customer references.• Prologic First is a particularly strong when serving
out-of-the-ordinary requirements.
PR
OL
OG
IC
FI
RS
T
70
Hospitality software that you WISHed for
For more information, please contact …info@prologicfirst.com
+91 (124) 4259700www.prologicfirst.com
Recommended