Converting Travelers Into Customers - With Digital Touchpoints

Preview:

Citation preview

by iunera GmbH & Co. KG

STAPPZConverting Travelers Into Customers With Digital Touchpoints

Dr. Tim FreyManaging Director, Iunera

ITB 2017

by iunera GmbH & Co. KG

Stop Talking To Your Guests!

2

by iunera GmbH & Co. KG

Stop Talking To Your Guests!

3

by iunera GmbH & Co. KG

4

Future TravelersIndividualistic | Location Aware | Hyperconnected

by iunera GmbH & Co. KG

5

Location Aware Touchpoints

Location based

room service

Problem today:

App and not Geo based

by iunera GmbH & Co. KG

Be Future Ready

• 2017 Millennials outspend baby boomers on hotels

• 2019 The mobile is the millennials’ sole point of communication with the hotels

• 2020 Millennials will account for 50% of allbusiness travel spending

6

by iunera GmbH & Co. KG

Be Future Ready

• 2017 Millennials outspend baby boomers onhotels

• 2019 The mobile is the millennials’ sole point of communication with the hotels

• 2020 Millennials will account for 50% of allbusiness travel spending

7

Start offering

digital mobile touchpoints

Save costs

+ leverage new opportunities

Participate and the growth

of millennial business travel

by iunera GmbH & Co. KG

ImagineLocation Aware Buttons …

… a restaurant

8

New Beer Menu

Beer – 3,50€Cola – 3,- €Small vanilla ice – 4,- €Pizza Salami – 7,50 €Pizza Speciale – 9,50 €Roast beef – 15,70 €…

by iunera GmbH & Co. KG

ImagineLocation Aware Buttons …

… a restaurant

… a hotel

9

Room Service

Minibar Special Offers

Wine 9,20Heineken 6,70Soft Drink 5,20Juice 4,70Chips 3,70

by iunera GmbH & Co. KG

ImagineLocation Aware Buttons …

… a restaurant

… a hotel

… a city walk

10

by iunera GmbH & Co. KG

ImagineLocation Aware Buttons …

… a restaurant

… a hotel

… a city walk

… to open your App

11

by iunera GmbH & Co. KG

Re-Imagine Real-Time Interaction

12

GPS, WIFI & Bluetooth based location determination

by iunera GmbH & Co. KG

How Does It Work?

13

++Travelers

Push

Enter data on our map

Data gets retrieved in the background

Location gets checkedvia different technologies

by iunera GmbH & Co. KG

Demo

14

by iunera GmbH & Co. KG

• Download the STAPPZ App• Visit DB @ Hall 13 / 14.1 / 100

15

Live Demo

by iunera GmbH & Co. KG

16

2017Start offering your own touchpoints!

Contact: tim.frey (a_t) iunera.com