NASSCOM ILF 2017: Future of Work - Implications on leadership - Ray Wang, Constellation - Ray Wang,...

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Future of WorkImplications On Leadership In A Digital World

FEB RUARY 15 T H , 20 17

R “ RAY ” WAN G (@RWA N G0)

PR IN CI PA L A NA LYST & CHA IRMAN

@rwang0 #NASSCOM_ILF

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52% of the Fortune 500 firms since 2000 are gone

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55% of the Fortune 500 lost money in 2015

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Digital business models create a winner take all market not a digital divide

Overall Market Share

Percentage of Profits

Digital Leaders

Everyone Else

77.1% 22.9%

69.8% 30.2%

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Welcome to the post-sale, on-demand, attention economy!

(2014)

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Future of Work

@rwang0 #NASSCOM_ILF

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Where you work

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Where you work

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Where you work

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When you work

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How you work

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How you work

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What you work on

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What you work on

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Why you work

Image source: Deviant Art

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Digital Transformation Drives New Models

@rwang0 #NASSCOM_ILF

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Digital disruption is more than just a technology shift. It’s about transforming business models and how we engage.

1

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Design Thinking Inspired User Experience

Mobile Social Cloud Big DataUnified Comms

SMAC is so 2009…

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Design Thinking Inspired User Experience

RoboticsBlock ChainTech

IOT 3D Printing

Here’s what’s trending for 2020

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AR/VR Cognitive

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Digital transformation is top of mind with CXO’s for 2017

61% of Global 2000 engaged in

digital transformation

73% of CXO’s expect to increase

2017 budgets

87% of digital

transformation projects have a

data component

37% of projects led by

Chief Digital Officer

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How are we building new business models?

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The power of IOT is monetizing the networked economy with insights

Level 5: Networked Ecosystems

Level 3: Platforms Level 2: Engineered Stacks

Level 1: Devices, Sensors, and Connections

Level 4: Brokerages

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What happens with sensors on showers?

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Five IOT business models emerge that drive the future of industries

CX service monitorin

g

Data play on field service

Uber type plumber network

Green efficiency

play

Loyalty programs

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Digital artisans emerge to humanize digital across the organization

2

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GE knows when a transmission line will go down 8 to 10 days before it happens

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We must invest in digital artisans in order to humanize digital

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“Design thinking is a methodology to unlock solutions to questions you never would have asked” (@rwang0)

@rwang0 #NASSCOM_ILF

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Five generations of people by digital proficiency, not age

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5 generations of digital people not by age but by digital proficiency

Digital Proficiency

1. Digital Natives

comfortable in engaging all digital channels 2. Digital

Immigrantscrossed the chasm into the digital world, forced into engagement with digital channels

3. Digital Voyeurs

Recognize the shift to digital but not ready to be active yet themselves

4. Digital Holdouts

Resisting the shift to digital, ignoring the impact

5. DigitallyDisengaged

Understand digital but avoiding

engagement on purpose, often for

privacy reasons

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Dynamic Leadership Drive The Future of Work

@rwang0 #DisrputingDigital

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Integrity

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Inspiration

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Inclusiveness

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Authenticity

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Transparent

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The 5 core traits never change for great leaders

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Core Traits Integrity

Inspiration

Inclusiveness

Authenticity

Transparent

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Decision making

However balance must be found among foundational attributes

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Master balance among 14 foundational attributes

DemeanorGoals and objectives

Policy and actionsMotivational approach

Performance expectationsExecution style

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Decision making

Leaders must find harmony and master balance among 14 foundational attributes

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Master balance among 14 foundational attributesResponsible

DecisiveComposedCollectivistPrincipled

DemandingAccountable

Focused

Responsive

PensivePassionate

IndividualisticAdaptive

CompassionateEmpathetic

Opportunistic

DemeanorGoals and objectives

Policy and actionsMotivational approach

Performance expectationsExecution style

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Dynamic leadership drives digital transformation

@rwang0 #NASSCOM_ILF

Core Traits Integrity

Inspirational

Inclusiveness

Authenticity

Transparent

Responsible

DecisiveComposedCollectivistPrincipled

DemandingAccountable

Focused

Responsive

PensivePassionate

IndividualisticAdaptive

CompassionateEmpathetic

Opportunistic

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Multi-modal not bi-modal for successConcept to commercialization

Transformational innovation

Incremental innovation Culture

Governance

Sustaining operations

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R “Ray” Wang+1.650.918.6619R@ConstellationR.com@rwang0www.raywang.orgwww.ConstellationR.com

Thank you. Any questions?

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Join me and other innovators at

Join me and other innovators atConstellation’sConnected EnterpriseThe Ritz Carlton, Half Moon Bay, CA | October 25-27, 2017 |

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