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1© 2010-2017 Constellation Research, Inc. All rights reserved.
Future of WorkImplications On Leadership In A Digital World
FEB RUARY 15 T H , 20 17
R “ RAY ” WAN G (@RWA N G0)
PR IN CI PA L A NA LYST & CHA IRMAN
@rwang0 #NASSCOM_ILF
2© 2010-2017 Constellation Research, Inc. All rights reserved.
52% of the Fortune 500 firms since 2000 are gone
3© 2010-2017 Constellation Research, Inc. All rights reserved.
55% of the Fortune 500 lost money in 2015
4© 2010-2017 Constellation Research, Inc. All rights reserved. @rwang0 #NASSCOM_ILF
Digital business models create a winner take all market not a digital divide
Overall Market Share
Percentage of Profits
Digital Leaders
Everyone Else
77.1% 22.9%
69.8% 30.2%
© 2010-2017 Constellation Research, Inc. All rights reserved. @rwang0 #NASSCOM_ILF
Welcome to the post-sale, on-demand, attention economy!
(2014)
6© 2010-2017 Constellation Research, Inc. All rights reserved.
Future of Work
@rwang0 #NASSCOM_ILF
7© 2010-2017 Constellation Research, Inc. All rights reserved. @rwang0 #NASSCOM_ILF
Where you work
8© 2010-2017 Constellation Research, Inc. All rights reserved. @rwang0 #NASSCOM_ILF
Where you work
9© 2010-2017 Constellation Research, Inc. All rights reserved. @rwang0 #NASSCOM_ILF
Where you work
10© 2010-2017 Constellation Research, Inc. All rights reserved. @rwang0 #NASSCOM_ILF
When you work
11© 2010-2017 Constellation Research, Inc. All rights reserved. @rwang0 #NASSCOM_ILF
How you work
12© 2010-2017 Constellation Research, Inc. All rights reserved. @rwang0 #NASSCOM_ILF
How you work
13© 2010-2017 Constellation Research, Inc. All rights reserved. @rwang0 #NASSCOM_ILF
What you work on
14© 2010-2017 Constellation Research, Inc. All rights reserved. @rwang0 #NASSCOM_ILF
What you work on
15© 2010-2017 Constellation Research, Inc. All rights reserved. @rwang0 #NASSCOM_ILF
Why you work
Image source: Deviant Art
16© 2010-2017 Constellation Research, Inc. All rights reserved.
Digital Transformation Drives New Models
@rwang0 #NASSCOM_ILF
17© 2010-2017 Constellation Research, Inc. All rights reserved. @rwang0 #NASSCOM_ILF
Digital disruption is more than just a technology shift. It’s about transforming business models and how we engage.
1
© 2010-2017 Constellation Research, Inc. All rights reserved.
Design Thinking Inspired User Experience
Mobile Social Cloud Big DataUnified Comms
SMAC is so 2009…
18@rwang0 #NASSCOM_ILF
© 2010-2017 Constellation Research, Inc. All rights reserved.
Design Thinking Inspired User Experience
RoboticsBlock ChainTech
IOT 3D Printing
Here’s what’s trending for 2020
19@rwang0 #NASSCOM_ILF
AR/VR Cognitive
© 2010-2017 Constellation Research, Inc. All rights reserved. 20
Digital transformation is top of mind with CXO’s for 2017
61% of Global 2000 engaged in
digital transformation
73% of CXO’s expect to increase
2017 budgets
87% of digital
transformation projects have a
data component
37% of projects led by
Chief Digital Officer
20@rwang0 #NASSCOM_ILF
21© 2010-2017 Constellation Research, Inc. All rights reserved. @rwang0 #SmartIOT
How are we building new business models?
22© 2010-2017 Constellation Research, Inc. All rights reserved. @rwang0 #NASSCOM_ILF
The power of IOT is monetizing the networked economy with insights
Level 5: Networked Ecosystems
Level 3: Platforms Level 2: Engineered Stacks
Level 1: Devices, Sensors, and Connections
Level 4: Brokerages
23© 2010-2017 Constellation Research, Inc. All rights reserved. @rwang0 #NASSCOM_ILF
What happens with sensors on showers?
23
24© 2010-2017 Constellation Research, Inc. All rights reserved. @rwang0 #NASSCOM_ILF
Five IOT business models emerge that drive the future of industries
CX service monitorin
g
Data play on field service
Uber type plumber network
Green efficiency
play
Loyalty programs
25© 2010-2017 Constellation Research, Inc. All rights reserved. @rwang0 #NASSCOM_ILF
Digital artisans emerge to humanize digital across the organization
2
26© 2010-2017 Constellation Research, Inc. All rights reserved. @rwang0 #NASSCOM_ILF
GE knows when a transmission line will go down 8 to 10 days before it happens
27© 2010-2017 Constellation Research, Inc. All rights reserved. @rwang0 #NASSCOM_ILF
We must invest in digital artisans in order to humanize digital
28© 2010-2017 Constellation Research, Inc. All rights reserved.
“Design thinking is a methodology to unlock solutions to questions you never would have asked” (@rwang0)
@rwang0 #NASSCOM_ILF
29© 2010-2017 Constellation Research, Inc. All rights reserved. @rwang0 #NASSCOM_ILF
Five generations of people by digital proficiency, not age
3
30© 2010-2017 Constellation Research, Inc. All rights reserved. @rwang0 #NASSCOM_ILF
5 generations of digital people not by age but by digital proficiency
Digital Proficiency
1. Digital Natives
comfortable in engaging all digital channels 2. Digital
Immigrantscrossed the chasm into the digital world, forced into engagement with digital channels
3. Digital Voyeurs
Recognize the shift to digital but not ready to be active yet themselves
4. Digital Holdouts
Resisting the shift to digital, ignoring the impact
5. DigitallyDisengaged
Understand digital but avoiding
engagement on purpose, often for
privacy reasons
31© 2010-2017 Constellation Research, Inc. All rights reserved.
Dynamic Leadership Drive The Future of Work
@rwang0 #DisrputingDigital
32© 2010-2017 Constellation Research, Inc. All rights reserved. @rwang0 #NASSCOM_ILF
Integrity
33© 2010-2017 Constellation Research, Inc. All rights reserved. @rwang0 #NASSCOM_ILF
Inspiration
34© 2010-2017 Constellation Research, Inc. All rights reserved. @rwang0 #NASSCOM_ILF
Inclusiveness
35© 2010-2017 Constellation Research, Inc. All rights reserved. @rwang0 #NASSCOM_ILF
Authenticity
36© 2010-2017 Constellation Research, Inc. All rights reserved. @rwang0 #NASSCOM_ILF
Transparent
© 2010-2017 Constellation Research, Inc. All rights reserved.
The 5 core traits never change for great leaders
@rwang0 #NASSCOM_ILF
Core Traits Integrity
Inspiration
Inclusiveness
Authenticity
Transparent
© 2010-2017 Constellation Research, Inc. All rights reserved.
Decision making
However balance must be found among foundational attributes
@rwang0 #NASSCOM_ILF
Master balance among 14 foundational attributes
DemeanorGoals and objectives
Policy and actionsMotivational approach
Performance expectationsExecution style
© 2010-2017 Constellation Research, Inc. All rights reserved.
Decision making
Leaders must find harmony and master balance among 14 foundational attributes
@rwang0 #NASSCOM_ILF
Master balance among 14 foundational attributesResponsible
DecisiveComposedCollectivistPrincipled
DemandingAccountable
Focused
Responsive
PensivePassionate
IndividualisticAdaptive
CompassionateEmpathetic
Opportunistic
DemeanorGoals and objectives
Policy and actionsMotivational approach
Performance expectationsExecution style
© 2010-2017 Constellation Research, Inc. All rights reserved.
Dynamic leadership drives digital transformation
@rwang0 #NASSCOM_ILF
Core Traits Integrity
Inspirational
Inclusiveness
Authenticity
Transparent
Responsible
DecisiveComposedCollectivistPrincipled
DemandingAccountable
Focused
Responsive
PensivePassionate
IndividualisticAdaptive
CompassionateEmpathetic
Opportunistic
41© 2010-2017 Constellation Research, Inc. All rights reserved. @rwang0 #NASSCOM_ILF
Multi-modal not bi-modal for successConcept to commercialization
Transformational innovation
Incremental innovation Culture
Governance
Sustaining operations
© 2010-2017 Constellation Research, Inc. All rights reserved.
R “Ray” [email protected]@rwang0www.raywang.orgwww.ConstellationR.com
Thank you. Any questions?
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44© 2010-2017 Constellation Research, Inc. All rights reserved.
Join me and other innovators at
Join me and other innovators atConstellation’sConnected EnterpriseThe Ritz Carlton, Half Moon Bay, CA | October 25-27, 2017 |
www.constellationevents.com