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TUTORIAL PRESENTATION Building up relationship with customers as an effect of integration across supply chain
Lecture: Max Galarza.Grade: 10
University student: Geanella Alban
Enrique ColombattiPaula MarrasquiCynthia Orrala L
Diego SeguraManuel Patiño
Ma Paula vasconesDate: August, 30
Building up relationships with customers as an effect of integration across supply chains
multiple connections between the two parties clearly requires a mutual understanding of the benefits that can be achieved through partnership.
This new style partnership: changes conventional thinking about buyer – supplier relationship. It suggests a more proactive approach to integration with customers.
Integration Schönsleben defines integration as a broad capability of an information system to exchange information. it can be analyzed from intra-firm and inter-firm point of view.
The first one is internal integration of separate functions in a single company. Many processes in companies require collaboration between internal functions (e.g. marketing and logistics).
SCMSupply chain management (SCM) is the oversight of
materials, information, and finances as they move in a process from supplier to manufacturer to wholesaler to retailer to consumer.
Importance of integrationNew visión of supply
chain management Connects members
and actions included in transformation of raw materials into products
Delivering these products to consumers
Copacino and Supply Chain Managent
Connects members and action
View as one organization
Delivery and strategic
Information integration
IT and partnership
Conditions
Classic supply chain modelA supply chain is a network between a company and its
suppliers to produce and distribute a specific product, and the supply chain represents the steps it takes to get the product or service to the customer.
It´s not just technology, Project.Segment customers and anticípate needs
Relocate work to perform bestNo activities should be done more than onceEntire process operate within one database
Trading partners agree on same metrics
Encourage face to face contracs
Customers can be totally satisfied by the type of response with a positive feeling towards the respondent.
They can be totally satisfied but without any sort of strong feeling towards the respondent.
Slightly satisfied with the responses but with or without any feelings towards the respondent, depending on the efforts and type of responses provided by the respondent.
They can also be totally dissatisfied by the responses but no hard feelings towards the respondent as the respondent could have delivered the things correctly and efficiently.
They can also be totally dissatisfied by the responses and with negative feelings towards the respondent as the respondent could have messed everything.
COSTUMER LIFE CYCLE
Integrated supply chain model
bibliographyhttp://www.investopedia.com/terms/s/supplychain.asphttp://image.slidesharecdn.com/supplychainriskmanageme
nt-090606232924-phpapp01/95/supply-chain-risk-management-5-728.jpg?cb=1244331084
https://1.bp.blogspot.com/-SUriVpd8AWU/VvYpBTLQrjI/AAAAAAAAHQA/Z6ESFqiNYxkHyi6z4Euky1mr0rCcleJkg/s1600/Supply%2BChain%2BIntegration.png
http://www.managementstudyguide.com/customer-response.htm
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