Effectively managing conflict in the workplace ver 2

Effectively Managing Conflict in the Workplace

Tuesday, 7 December 2010

Laurence Yap               Sr Manager of Learning and OD

Solving Team Conflict and Synergy  By Adopting Appreciative Inquiry

Tuesday, 7 December 2010

       Laurence Yap        Sr Manager of Learning and OD

CONTENTS

Causes of Conflict

Appreciative Inquiry

Team Conflict 

Team Synergy

Team Cooperation

| Our Challenges: The World Is Changing |

Conflict

• Effectiveness vs right and wrong

Conflict

• One Angle vs Multiple Angles/PMI, OPV

Diverse Audience

Workscope

   DiscoverDreamDesignDeliver

Appreciative Inquiry

Application

• Team Conflict• Team Bonding• Departmental Planning• New Team Orientation

Appreciative Inquiry Principle 1

Appreciative Inquiry Principle 2Appreciative Inquiry Principle 2

Appreciative Inquiry Principle 3Appreciative Inquiry Principle 3

Appreciative Inquiry Principle 4

Appreciative Inquiry Principle 5

Team Conflict

Team Conflict

Workscope

   DiscoverDreamDesignDeliver

Team Planning

Workscope   Discover

Share with the team of the moments you have feltmost engaged, most alive and most excited?

Share with the team of your three achievement s at work?

Share with the team of your three personal achievement?s

Team Planning

Workscope

   Dream/Desirable future state

What is your dream for the team?

What  is youe dream for the department?

Team Planning

WorkscopeDesign

Choose three of the dreams.

Develop the action plan foreach dream

Present your process of achieving the dream. Allow the audience to improve the action plan

Team Planning

Workscope

Deliver

Who do what by when

Set the date for first meeting

Team Planning

Team Synergy

Background

A. Conflicts/ Grudges • M and S Site• 11000 employees with 7000 operators• Multiple product lines• Marketing, Operation, Sales, R&D, SupportB. Low Morales• 2009 – RM 60 Mil losses • VSS – 500 employees

Team Synergy

• Hope for the Company future• Personal Level    a. Background    b. Achievements – Personal/Work    c. Strengths  • Department Level      a. Achievement     b. Structure

Team Synergy

• Corporate Level    a. Behaviours    b. Positive    c. Wish List

Team Synergy

35 Carsem Confidential A Member of the Hong Leong Group

1. What do our customers care about most ?

Questions