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8/2/2019 Conflict Management at Workplace
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4/24/12
Conflict Management
Training Program
By Yousuf Zahid [email protected]
April 2012
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Peace is not absence of conflict,
it is the ability to handle conflict by peaceful means.
Ronald Reagan
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Every now and again, you work with someonewho rubs you the wrong way.They are hard to work with.They disagree with everything you say.They do things very differently to you.If youre not careful, these frustrationscan build into outright conflict,or a cold warwhere you avoid each other as much as possible.Learn why people are they way they are,how to respect andHow to positively respond to conflicts and differences whenthey arise.
Lets begin our journey to understand and realize thatThe conflicts can live elsewhere.value the differences among people.its a wonderful world after all.
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What are conflicts?
A situation in which someone
believes that his or her own
needs have been denied.
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Whos involved?
Inevitable whenever two or more people interact
Two or more individuals
Two or more groups An individual and a group
Within an individual
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Why do they occur?
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The causes
Task related External influences
Emotional triggers
Perceptive behavior
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The causes
Unclear definitions of role responsibility Who, what, how and when
Conflict of interest
Personal and organizational goals at odds
Lack of resources
Competition for money, time and materials
Entanglement of interpersonal relationships
Personalities, personal issues and prejudices
Leadership, work styles, cultural and gender issues
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The consequences
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Negative repercussions
Disagreements due to differences inpoints of view, ideology or unhealthy competition
Sub-optimization Waste of time and resources
Mental health concerns
Decrease in productivity
Members leave organization
Violence
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Negative repercussions
Self interests, needless feuds, superiority contestsand larger goals compromised
Vision, mission and values get shelved
Frustration, stress, anxiety and depression settle in
Demotivation and dysfunctional teams are evident
Absenteeism enters
Deviant behavior surfaces
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Conflict resolutionstrategies
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How to tackle em?
Ways to intervene and break the barriersIts important to be a cool-cucumber and diffuse
Discussion Written communication
Mediation
Compromise - give and take Voting
No-nonsense approach
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How to tackle em?
Before intervening, go through these steps
Assess the situation - get information
Options how to put things back on trackPerspective - of conflicting parties
Demeanor - be firm and assertive
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Strategyshortcomings
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Disadvantages of conflict resolution
More harm than good, if conflict fails to get resolvedPersonalities involved play a critical role here
Escalation - Refusal to budge from stance Winners and losers - Resentment and demotivation
Manipulation - mistrust and non-cooperation
Limited effect - due to compromise
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A checklist for you
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What should you do if you run into aconflict?
Whether conflict is with staff, peers or management
Approach conflict with an open mind
Consider what might have caused the conflict Be respectful of differences
Try to cut the conflict off in its early stages
Listen carefully Be mindful of your language
Ask for help
Be sure the problem is resolved
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But
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Conflicts can also be a good thing
Helps avoid the tendency toward group think Key is to manage conflict effectively
Manage it to serve as a catalyst to
organizational improvement
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Conflicts can also be a good thing
Encourages new thinking - points of view and ideas Raises questions - issue based for problem solving
Builds relationships - listen and learn
Opens minds - creativity and innovation
Beats stagnation - avoids status quo and conflicts
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Final word
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Bottom line
Avoid these clichs
Its not my job I dont have time Ask her - ask him I dont know Lets see - well see
Probably - maybe Why not? Cant help you there No, sorry
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One more thing
The goal of organizational leadershipis not to eliminate conflict, but to use it.
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Remember
When dealing with conflict in an organization,remember to address the issue, not the people.
And last but not the least;keep your emotions under control.
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The peak efficiency of knowledge and strategy
is to make conflict unnecessary.
Sun Tzu
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