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CH. 4THE RESEARCH PROCESS
Steps 1 to 3• The broad problem area• Preliminary data gathering• Problem definition
The Research Process
Broad Problem Area• Broad problem area refers to the entire situation
where one sees a possible need for research and problem solving.
• Such issues might pertain to:– Problems currently existing in an organizational setting that
need to be solved– Areas that a manager believes need to be improved in the
organization– A conceptual or theoretical issues that needs to be
tightened up for the basic researcher to understand certain phenomena
– Some research questions that a basic researcher wants to answer empirically
Preliminary Data Collection
• Interviews• Literature research: the documentation of
a comprehensive review of the published and unpublished work from secondary sources of data in the areas of specific interest to the researcher.
Literature Survey• The purpose of the literature review :
– To ensure that no important variable that has been in the past been found repeatedly to have had an impact on the problem is ignored
– To prevent researcher to “discover” something that has already been thoroughly researched
– Could be the basis of qualitative research– Provide the foundation for developing a
comprehensive theoretical framework from which hypotheses can be developed for testing
Literature Survey (Cont’d)
• Extracting the relevant information:– Detailed information on the problem that was
researched– The design details of the study (such as
sample size and data collection methods)– Ultimate findings
Problem Definition• Problem: many situations where a gap
exists between the actual and the desired ideal states.
• Problem definition or problem statement: a clear, precise, and succinct statement of the question or issue that is to be investigated with the goal of finding an answer or solution
MANAGERIAL IMPLICATIONS
• Managers sometimes look at the symptoms in problematic situations and treat them as if they are the real problems, getting frustrated when their remedies do not work.
• antecedents–problem–consequences sequence• Managers who realize that correct problem
definition is critical to ultimate problem solution, do not grudge the time spent in working closely with researchers, particularly at this stage.
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