What We've Learned by Scrumming Sales and Support Teams...What We've Learned by Scrumming...

What We've Learned by Scrumming Sales and

Support Teams

Justyna Wykowska, CSP

Tomasz Wykowski, CST

Scrum Gathering MinneapolisApril 16-18, 2018

@justynawykowska @twykowski

Customer Support

Sales Team

Improving efficiency

First Sprint

We’re busy!

A/B Testing

75% of work not bringing

Reviews

No physical product

Responsibility

Involve the team

Salaries

Impacted by experiments

Transparency

Usage of physical tools

From Sales

To advisors

Customer Support

Creative work

Education Team

Focus on value, not specialization

Challenge

2nd fastest growing

company in Europe

Visualization

Thousandsof requests

weekly

Teamwork

Discoverpower of

Keep focus in disruptive

environment

Great teamGrowing

responsibility and lot of fun

FollowersScrum

movement in organization

Your Take-Aways

Our Take-Aways

• Define your product and value added• Ensure transparency• Don’t Add Work, Remove.• Create safe environment and space for

experiments• Unleash team’s potential• Ensure you are not punishing by rewards• Team needs time and support

Thank You!

Justyna Wykowska

Justyna.Wykowska@procognita.com

http://www.linkedin.com/in/justynawykowska

Tomasz Wykowski

Tomasz.Wykowski@procognita.com

http://www.linkedin.com/in/wykowski

https://blog.procognita.com/

Justyna Wykowska

Justyna.Wykowska@procognita.com

http://www.linkedin.com/in/justynawykowska

@justynawykowska

Tomasz Wykowski

Tomasz.Wykowski@procognita.com

http://www.linkedin.com/in/wykowski

@twykowski

What We've Learned by Scrumming Sales and Support Teams...What We've Learned by Scrumming...

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