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What We've Learned by Scrumming Sales and
Support Teams
Justyna Wykowska, CSP
Tomasz Wykowski, CST
Scrum Gathering MinneapolisApril 16-18, 2018
@justynawykowska @twykowski
Customer Support
@justynawykowska @twykowski
@justynawykowska @twykowski
Sales Team
Improving efficiency
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First Sprint
We’re busy!
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A/B Testing
75% of work not bringing
value
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Reviews
No physical product
@justynawykowska @twykowski
Responsibility
Involve the team
@justynawykowska @twykowski
Salaries
Impacted by experiments
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Transparency
Usage of physical tools
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From Sales
To advisors
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Customer Support
Creative work
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Education Team
Focus on value, not specialization
@justynawykowska @twykowski
@justynawykowska @twykowski
@justynawykowska @twykowski
Challenge
2nd fastest growing
company in Europe
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Visualization
Thousandsof requests
weekly
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Teamwork
Discoverpower of
pairs
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Flow
Keep focus in disruptive
environment
@justynawykowska @twykowski
Great teamGrowing
responsibility and lot of fun
@justynawykowska @twykowski
FollowersScrum
movement in organization
@justynawykowska @twykowski
@justynawykowska @twykowski
Your Take-Aways
@justynawykowska @twykowski
Our Take-Aways
• Define your product and value added• Ensure transparency• Don’t Add Work, Remove.• Create safe environment and space for
experiments• Unleash team’s potential• Ensure you are not punishing by rewards• Team needs time and support
@justynawykowska @twykowski
Thank You!
Justyna Wykowska
http://www.linkedin.com/in/justynawykowska
Tomasz Wykowski
http://www.linkedin.com/in/wykowski
https://blog.procognita.com/
Justyna Wykowska
http://www.linkedin.com/in/justynawykowska
@justynawykowska
Tomasz Wykowski
http://www.linkedin.com/in/wykowski
@twykowski