View
216
Download
1
Category
Preview:
Citation preview
Sponsored by:
WfMC Awards for Excellence in BPM and Workflow
Welcome to WfMC Global Awards for Excellence in
BPM and Workflow 2016Presented by
Keith Swenson, WfMC ChairNathaniel Palmer, Executive Director, WfMC
Support by
Sponsored by:
WfMC Awards for Excellence in BPM and Workflow
The Awards Review PanelJudges: Alberto Manuel Cor Visser Gil Laware Ken MeiAlexander Samarin Derek Miers Hajo Normann Marco BrambillaWilliam Brantley Dermot McCauley John Matthias Nathaniel PalmerChuck Webster Francesco Battista Justin Brunt Neil Ward‐DuttonConnie Moore Frank Kowalskowski Keith Swenson Paul BuhlerPedro Robledo Peter Schooff Sandy Kemsley Juergen Kress
Lead Judges: Keith SwensonNathaniel Palmer
WfMC Awards Director: Layna Fischer, Future Strategies Inc
Sponsored by:
WfMC Awards for Excellence in BPM and Workflow
Impact
Innovation
Implementation
Recognizing Excellence!
Sponsored by:
Assessment Criteria• Innovation
– Innovative use of BPM technology to solve unique problems – Creative and successful implementation of advanced BPM
concepts – Level of integration with other technologies and legacy systems – Degree of complexity in the business process and underlying IT
architecture
• Implementation– Successful BPM and/or workflow implementation methodology – Size, scope and quality of change management process – Scope and scale of the implementation (e.g. size, geography,
inter‐company processes)
• Impact– Extent and quantifiable impact of productivity improvements – Significance of cost savings – Level of increased revenues, product enhancements, customer
service or quality improvements – Impact of the system on competitive positioning in the
marketplace – Proven strategic importance to the organization's mission – Degree to which the system enabled a culture change within the
organization and methodology for achieving that change
Sponsored by:
Industry Trends
• Analytics and Event‐Driven• IoT and BPME• BPM as an Enterprise Platform• Dynamic and Adaptive Case Management
• Integration with BPM + Rules or Decision Management
Sponsored by:
Trends Seen From Entries• Platform Leverage ‐ different processes
have been automated cost effectively under the same platform
• Enterprise‐wide ‐ interdisciplinary teams in different departments working closely together on completely new things and in completely new ways of thinking in technology and business models.
• Case Management ‐ ACM and production case management becoming more commonly deployed
• Financial Services still the most active sector in BPM deployment
Sponsored by:
Record SubmissionsNominations (multiple entries from several nominators) were received from:
adidas Korea, BPM‐D, Lecom, Orangescape, BP Logix, Bonitasoft, Civerex Systems Inc., Exformatics, Dubai Airport Free Zone, 10Fold, ISIS Papyrus, Europe AG, SML Brasil, Hyland, creator of OnBase, PNMsoft, a Genpact company, SINAX Integração e Gestão de Processos, VirtusaPolaris, AuraPortal, Newgen, Saudi Standards, Metrology and Quality Organization, 3Di, Inc., Avaya, Hyland, creator of OnBase & Naviant, Inc., ZIRAAT BANK
Sponsored by:
The Awards Nominee Finalists• adidas Korea• Alouette Cheese USA• ASICS• Century Pacific Food, Inc• City of West Allis• Coreso• Doll & Associates• Dreyers Fond• Dubai Airport Free Zone• ENKI• European Contingent Workforce
Recruitment Company• FAHZ• FIEA • Grinnell Mutual Reinsurance
Company• Interfile
• Joyce Meyer Ministries• Maringá City Hall• Mashreq Bank• Ministry of the Interior (Colombia)• NIC Bank • Saudi Standards• Seattle City Light• Telecom• The Ministry of Information and
Communication Technology (Colombia)
• Unimed Curitiba • Union Bank of Nigeria • WPS Health Solutions• ZIRAAT BANK
WfMC Global Awards for Excellence in BPMSponsored by:
adidas Korea eCommercenominated by adidas Korea
JuriShare ‐ Contract Generation SystemSituation• Start from the first step of
online business entry in Korea• Business model needs to be
structured considering the market environment
• eTail business model have made success for 5 years
Implementation & Innovation• Connect 500+ stores into one
platform• Integrating all types of product
with ample stock into one platform
• Allocate orders to closest store from the shipping address
Benefits
• Enables omni‐channel business
• Substantial sales increase (CAGR:49%)
• Shorten delivery time• Reduce external service cost
Technology• Own solution platform ”eCom Back Office System”
adidas Korea eCommerce team established a unique online sales platform that integrated online and offline channels. A business process based on this platform named “eTail” allows us to generate sales for the systematically connected offline stores that are located all over the country.
WfMC Global Awards for Excellence in BPMSponsored by:
City of West Allis nominated by BP Logix
JuriShare ‐ Contract Generation SystemSituation
• Transform post‐industrial city
• Revitalize operations • Rejuvenate business
climate
Implementation & Innovation
• BPM and case management
• Sustainable solution• Always‐on, end –to‐end
applications
Benefits
• Approved permit in 17 mins including communication with resident
• Reduced time to process from 6 weeks to 5 daysTechnology
• BP Process Director www.bplogix.com
Mayor Dan DevineEd Lisinski, Director of Building InspectionsJim Jandovitz, Director of IT
WfMC Global Awards for Excellence in BPMSponsored by:
CORESO nominated by Bonitasoft
JuriShare ‐ Contract Generation SystemSituation
• Non‐standard apps• Intensive manual work• No systematic control and
monitoring of data quality, handling, and reports
Implementation & Innovation
• Automated data gathering and integration with BPM and ESB
• BPM process supports complex data processing
Benefits
• Data collection reduced from 2 hours to < 20 minutes
• Can acquire and analyze ~10 times more data
• More accurate & more complex reportsTechnology
• Bonita BPM, Talend ESB
Coordinates services for secure operations of the high-voltage electricity system for over 40% of the population of the European Union
(COoRdination of Electricity System Operators)
WfMC Global Awards for Excellence in BPMSponsored by:
Leading European Contingent Workforce Recruitment Companynominated by ISIS Papyrus
JuriShare ‐ Contract Generation SystemSituation•60,000 applicants/year•Labor‐intensive recruiting (skills, limited eligibility to work, etc.)
•Disparate systems for work assignment
•Paper‐based processes•No reporting or tracking
Implementation & Innovation•Mobile application for onboardingof workers and work shift assignment
•Seamless Omni‐channel communication with full back‐office integration
•Tracking and auditing
Technology• Papyrus WebRepository, Papyrus Adaptive Case Management
One of the major European Contingent WorkforceRecruitment Companies relies on the cutting‐edge ISIS Papyrustechnology to handle complex processes involved in hiringpeople, service delivery, reporting, payroll and client invoicing.
Benefits•90% work time savings in recruiting
•40% less labor in the work shift assignment
•99% of all activities running paperless
•Savings of 60 EUR per job applicant
•Business Agility
WfMC Global Awards for Excellence in BPMSponsored by:
Interfile BPO nominated by SML Brasil S/A
JuriShare ‐ Contract Generation System
Situation• Business clerks need to be
physically present in the customer to deal proposals
• Manual document analysis could take up to 5 days
• More than 1,000 business rules manually applied
Implementation & Innovation• Mobile document capture &
processing• BRMS for consistent and
automated decision making.• Full Integration with
Webportal, BRMS, BPMS, ECM, Forms Processing, OCR, customer legacy systems and Data enrichment
Benefits• Major security in operations• Business rules managed and
centralized• Agility and Cost Saving:
Paperless solution reaching 14,000 POS
• Customer satisfaction• Business teams focused on
relationship actions rather than on operational activities
Technology • Orquestra BPMS, Orquestra
ECM, BRMS, OCR & Forms Processing
SML Brasil is a pioneer Brazilian company, specialized in solutions for simplified document management and process management, through our BPM and ECM platform.
WfMC Global Awards for Excellence in BPMSponsored by:
Joyce Meyer Ministries nominated by PNMSOFT
JuriShare ‐ Contract Generation SystemSituation
• Discovery of 30 business processes that could benefit from implementing iBPMS
• Attended Gartner BPM Summit 2014 and met vendor
• First business process to automate: expired & declined credit card transactions
Implementation & Innovation
• JMM implemented Sequence in its HQ, integrating with AD & SharePoint(Office365)
• Only 9 employees were trained as developers for the creation of additional processes
• Call Center Manager & Supervisors drove user adoption by being a key part of the implementation project
Benefits
• Eliminated third party costs for sending letters to partners and donors
• Reduced number of total calls made
• Reduced time for each call, from 4 minutes to 3
• Reduced overall labor savings by 50%
• Increased results of obtaining updated card info
Technology• Sequence by PNMSOFT
Angela Triplett, Business Process StrategistAndrea Turek, Chief Strategy OfficerMischelle Wieczorek, Director of Operations
Logo or other graphic
WfMC Global Awards for Excellence in BPMSponsored by:
Maringá City Hall nominated by SINAX
JuriShare ‐ Contract Generation SystemSituation• Excess of bureaucracy;• High paper consumption;• Waste of time in each stage;• Losses in recovering/
accessing information
Implementation & Innovation• Creation of “AgilizaObras” , a
project that virtualize building permits process, making it faster, safer and eliminating paper documents
Benefits• Deadline reductions in 96%;• Implementation savings
around 104,372 BRL ;• More efficiency on customer
service;• Relationship improvement
betweenCity Hall and Society
Technology• More agile, safer and simpler process due to a web solution available from any device
PGD Sinax is a BPMS platform, focused on security, efficiency,agility and accessibility in informationmanagement. The Sinax'sset of solutions comprise the PGD software and a team ofexperienced BPM consultants to provide the best outcome foreachclient.
WfMC Global Awards for Excellence in BPMSponsored by:
Mashreq Bank nominated by VirtusaPolaris
JuriShare ‐ Contract Generation SystemSituation• Manual processes & siloes
systems across legacy platforms leading to inaccuracies, duplication, and delay
• Processing >500 new account opening request & existing account maintenance cases / day
Implementation & Innovation• Integrated & scalable digital
platform by Automation of workflow & sales process
• Integration with legacy electronic document management system & core banking platform leading to seamless handover between Front & Back office operations
Benefits• 360° enterprise visibility
with enriched CX• 100% System process
accuracy• 40% cost savings• 20% revenue rise• 64% TAT reduction• 60% improvement in SLA
conformation
Technology: built on IBM BPM 8.5.5 as a centralized workflow management platform across Retail & Corporate LOBs
Mashreq, one of the largest commercial and retail bank in GCC invests in digital transformation powered by process automation to deliver an unparalleled experience for operations & consumers
Logo or other graphic
WfMC Global Awards for Excellence in BPMSponsored by:
Ministry of Interior, Colombia nominated by AuraPortalXYZ Technologies
JuriShare ‐ Contract Generation SystemSituation
• Lack of document management
• Time consuming & complicated project review process
• No traceability
Implementation & Innovation• Zero‐code automation• Digital communication &
collaboration platform • Real‐time process
monitoring, control and traceability
Benefits• Response times reduced by
70% • Optimized employee
performance and coordination
• Zero paper consumption• Agile process management
Technology• AuraPortal iBPMS
The Ministry of Interior’s Infrastructure and Development Branch is responsible for enforcing infrastructure policies to ensure citizen safety and preserve citizen coexistence throughout the Colombian territory.
Logo or other graphic
WfMC Global Awards for Excellence in BPMSponsored by:
Saudi Standards, Metrology and Quality Org. (SASO) nominated by SASO
JuriShare ‐ Contract Generation SystemSituation• Ad‐hoc in processing work,
with no measures• Missed cross functional
communication• Valuable resources were over
utilized without much return
Implementation & Innovation• Developing BP methodology• Developing 71 processes• Start measuring and ensure
continuous improvements• Link processes to strategy• Provide BPM knowledge
Benefits• Average time to resolve a
customer complaint / inquiry was reduced
• Revenue increased• Just documenting the “as‐is”
processes and reporting on them had positive impact on the quality of departments outputTechnology
• Work flow engine (K2) over MS Sharepoint, and other developed in house solutions
SASO is the government entity entrusted with all activities relating to standards, measurements and calibration in Kingdom of Saudi Arabia.
WfMC Global Awards for Excellence in BPMSponsored by:
Unimed Curitiba nominated by Lecom S/A
JuriShare ‐ Contract Generation SystemSituation
• Improve internal productivity;• Create traceability trails,
retrieve information faster;• Automate processes that were
workflow based via excel/word and email, among others.
Implementation & Innovation• In 18 months, 34 processes were
automated on both final processes of the value chain and support processes.
• Agile Development ‐implementation with small pilots which showed benefits immediately/
TechnologySimplicity and speed of development;100% Web solution, available on all devices (desktop, tablet, mobile)
Lecom BPM is a platform for Business Process Management (BPM), Enterprise Content Management (ECM) and Analytics. It enables the monitoring of all stages of business processes, detecting unproductive tasks and identifying trouble spots (so‐called “bottlenecks”), resulting in much faster outlets and rational decisions.
Benefits• The ROI of the project was
anticipated in three months and the future annual savings are estimated at $ 2 million per year
• Reduction in cycle processes. The process automatically charges the times and movements of the participants.
WfMC Global Awards for Excellence in BPMSponsored by:
Union Bank of Nigeria nominated by Newgen Software
JuriShare ‐ Contract Generation SystemSituation• Inappropriate distribution of
work leads to inefficient overall process
• Manual intervention in business processes
• Tedious review and approvalprocess with Large TAT
• No Tracking and Monitoring of user performance
Implementation & Innovation• Centralized system and ease of
sharing scanned documents in workflow
• User friendly interface • Template generation & alerts
based on business rules• Innovation Tools: Compliance
Check, De–Duplication Check, Hold Cut‐Off, Capture TAT Data
Benefits• Reduction of process TATs by
95%• Faster Customer On Boarding• Improved Productivity by
95%• Reduced Operational
Expenses by 70%• Compliance check and Audit
Trail
TechnologyThe solution is built on Business Process Management (BPM) and Enterprise Content Management Platform
OverviewUnion Bank of Nigeria Plc. is one of Nigeria’s long‐standing and most respected financial institution, with a robust geographical network comprising more than 300 branches and over 760 ATMs spread across Nigeria.
Sponsored by:
WfMC Awards for Excellence in BPM and WorkflowSponsored by:
2016 Winners Recap• adidas Korea (Consumer Direct, eCommerce team) nominated by adidas Korea• City of West Allis nominated by BP Logix• Coreso (COoRdination of Electricity System Operators) nominated by Bonitasoft• European Contingent Workforce Recruitment Company nominated by ISIS
Papyrus Europe AG• Interfile nominated by SML Brasil• Joyce Meyer Ministries nominated by PNMsoft, a Genpact company• Maringá City Hall nominated by SINAX Integração e Gestão de Processos• Mashreq Bank nominated by VirtusaPolaris• Ministry of the Interior (Colombia) nominated by AuraPortal• Saudi Standards, Metrology and Quality Organization nominated by Saudi
Standards, Metrology and Quality Organization• Unimed Curitiba nominated by Lecom• Union Bank of Nigeria nominated by Newgen
Congratulations!
Sponsored by:
WfMC Awards for Excellence in BPM and WorkflowSponsored by:
Available on Amazon.com in Print and Kindle FormatsPrint and Digital Editions at http://BPM‐BOOKS.com
2016 Winners will be published in the next edition of the Excellence in Practice series. Previous winners received additional recognition through publication in these books
Recommended