WfMC BPM Awards Ceremony 2016 - bpmf.orgbpmf.org/awards/WfMC_BPM_Awards_Ceremony_2016.pdf · – Size, scope and quality of change management process ... market environment ... •

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WfMC Awards for Excellence in BPM and Workflow

Welcome to WfMC Global Awards for Excellence in

BPM and Workflow 2016Presented by

Keith Swenson, WfMC ChairNathaniel Palmer, Executive Director, WfMC

Support by

Sponsored by:


The Awards Review PanelJudges: Alberto Manuel Cor Visser Gil Laware Ken MeiAlexander Samarin Derek Miers Hajo Normann Marco BrambillaWilliam Brantley Dermot McCauley John Matthias Nathaniel PalmerChuck Webster Francesco Battista Justin Brunt Neil Ward‐DuttonConnie Moore Frank Kowalskowski Keith Swenson Paul BuhlerPedro Robledo Peter Schooff Sandy Kemsley Juergen Kress

Lead Judges: Keith SwensonNathaniel Palmer

WfMC Awards Director: Layna Fischer, Future Strategies Inc

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Impact

Innovation

Implementation

Recognizing Excellence!

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Assessment Criteria• Innovation

– Innovative use of BPM technology to solve unique problems – Creative and successful implementation of advanced BPM

concepts – Level of integration with other technologies and legacy systems – Degree of complexity in the business process and underlying IT

architecture

• Implementation– Successful BPM and/or workflow implementation methodology – Size, scope and quality of change management process – Scope and scale of the implementation (e.g. size, geography,

inter‐company processes)

• Impact– Extent and quantifiable impact of productivity improvements – Significance of cost savings – Level of increased revenues, product enhancements, customer

service or quality improvements – Impact of the system on competitive positioning in the

marketplace – Proven strategic importance to the organization's mission – Degree to which the system enabled a culture change within the

organization and methodology for achieving that change

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Industry Trends

• Analytics and Event‐Driven• IoT and BPME• BPM as an Enterprise Platform• Dynamic and Adaptive Case Management

• Integration with BPM + Rules or Decision Management

Sponsored by:

Trends Seen From Entries• Platform Leverage ‐ different processes

have been automated cost effectively under the same platform

• Enterprise‐wide ‐ interdisciplinary teams in different departments working closely together on completely new things and in completely new ways of thinking in technology and business models.

• Case Management ‐ ACM and production case management becoming more commonly deployed

• Financial Services still the most active sector in BPM deployment

Sponsored by:

Record SubmissionsNominations (multiple entries from several nominators) were received from:

adidas Korea, BPM‐D, Lecom, Orangescape, BP Logix, Bonitasoft, Civerex Systems Inc., Exformatics, Dubai Airport Free Zone, 10Fold, ISIS Papyrus, Europe AG, SML Brasil, Hyland, creator of OnBase, PNMsoft, a Genpact company, SINAX Integração e Gestão de Processos, VirtusaPolaris, AuraPortal, Newgen, Saudi Standards, Metrology and Quality Organization, 3Di, Inc., Avaya, Hyland, creator of OnBase & Naviant, Inc., ZIRAAT BANK

Sponsored by:

The Awards Nominee Finalists• adidas Korea• Alouette Cheese USA• ASICS• Century Pacific Food, Inc• City of West Allis• Coreso• Doll & Associates• Dreyers Fond• Dubai Airport Free Zone• ENKI• European Contingent Workforce

Recruitment Company• FAHZ• FIEA • Grinnell Mutual Reinsurance

Company• Interfile

• Joyce Meyer Ministries• Maringá City Hall• Mashreq Bank• Ministry of the Interior (Colombia)• NIC Bank • Saudi Standards• Seattle City Light• Telecom• The Ministry of Information and

Communication Technology (Colombia)

• Unimed Curitiba • Union Bank of Nigeria • WPS Health Solutions• ZIRAAT BANK

Sponsored by:

Showtime!

And the Winnersare…

WfMC Global Awards for Excellence in BPMSponsored by:

adidas Korea eCommercenominated by adidas Korea

JuriShare ‐ Contract Generation SystemSituation• Start from the first step of

online business entry in Korea• Business model needs to be

structured considering the market environment

• eTail business model have made success for 5 years

Implementation & Innovation• Connect 500+ stores into one

platform• Integrating all types of product

with ample stock into one platform

• Allocate orders to closest store from the shipping address

Benefits

• Enables omni‐channel business

• Substantial sales increase (CAGR:49%)

• Shorten delivery time• Reduce external service cost

Technology• Own solution platform ”eCom Back Office System”

adidas Korea eCommerce team established a unique online sales platform that integrated online and offline channels. A business process based on this platform named “eTail” allows us to generate sales for the systematically connected offline stores that are located all over the country.


City of West Allis nominated by BP Logix

JuriShare ‐ Contract Generation SystemSituation

• Transform post‐industrial city

• Revitalize operations • Rejuvenate business

climate

Implementation & Innovation

• BPM and case management

• Sustainable solution• Always‐on, end –to‐end

applications

Benefits

• Approved permit in 17 mins including communication with resident

• Reduced time to process from 6 weeks to 5 daysTechnology

• BP Process Director www.bplogix.com

Mayor Dan DevineEd Lisinski, Director of Building InspectionsJim Jandovitz, Director of IT


CORESO nominated by Bonitasoft


• Non‐standard apps• Intensive manual work• No systematic control and

monitoring of data quality, handling, and reports


• Automated data gathering and integration with BPM and ESB

• BPM process supports complex data processing

Benefits

• Data collection reduced from 2 hours to < 20 minutes

• Can acquire and analyze ~10 times more data

• More accurate & more complex reportsTechnology

• Bonita BPM, Talend ESB

Coordinates services for secure operations of the high-voltage electricity system for over 40% of the population of the European Union

(COoRdination of Electricity System Operators)


Leading European Contingent Workforce Recruitment Companynominated by ISIS Papyrus

JuriShare ‐ Contract Generation SystemSituation•60,000 applicants/year•Labor‐intensive recruiting (skills, limited eligibility to work, etc.)

•Disparate systems for work assignment

•Paper‐based processes•No reporting or tracking

Implementation & Innovation•Mobile application for onboardingof workers and work shift assignment

•Seamless Omni‐channel communication with full back‐office integration

•Tracking and auditing

Technology• Papyrus WebRepository, Papyrus Adaptive Case Management

One of the major European Contingent WorkforceRecruitment Companies relies on the cutting‐edge ISIS Papyrustechnology to handle complex processes involved in hiringpeople, service delivery, reporting, payroll and client invoicing.

Benefits•90% work time savings in recruiting

•40% less labor in the work shift assignment

•99% of all activities running paperless

•Savings of 60 EUR per job applicant

•Business Agility


Interfile BPO nominated by SML Brasil S/A

JuriShare ‐ Contract Generation System

Situation• Business clerks need to be

physically present in the customer to deal proposals

• Manual document analysis could take up to 5 days

• More than 1,000 business rules manually applied

Implementation & Innovation• Mobile document capture &

processing• BRMS for consistent and

automated decision making.• Full Integration with

Webportal, BRMS, BPMS, ECM, Forms Processing, OCR, customer legacy systems and Data enrichment

Benefits• Major security in operations• Business rules managed and

centralized• Agility and Cost Saving:

Paperless solution reaching 14,000 POS

• Customer satisfaction• Business teams focused on

relationship actions rather than on operational activities

Technology • Orquestra BPMS, Orquestra

ECM, BRMS, OCR & Forms Processing

SML Brasil is a pioneer Brazilian company, specialized in solutions for simplified document management and process management, through our BPM and ECM platform.


Joyce Meyer Ministries nominated by PNMSOFT


• Discovery of 30 business processes that could benefit from implementing iBPMS

• Attended Gartner BPM Summit 2014 and met vendor

• First business process to automate: expired & declined credit card transactions


• JMM implemented Sequence in its HQ, integrating with AD & SharePoint(Office365)

• Only 9 employees were trained as developers for the creation of additional processes

• Call Center Manager & Supervisors drove user adoption by being a key part of the implementation project

Benefits

• Eliminated third party costs for sending letters to partners and donors

• Reduced number of total calls made

• Reduced time for each call, from 4 minutes to 3

• Reduced overall labor savings by 50%

• Increased results of obtaining updated card info

Technology• Sequence by PNMSOFT

Angela Triplett, Business Process StrategistAndrea Turek, Chief Strategy OfficerMischelle Wieczorek, Director of Operations

Logo or other graphic


Maringá City Hall nominated by SINAX

JuriShare ‐ Contract Generation SystemSituation• Excess of bureaucracy;• High paper consumption;• Waste of time in each stage;• Losses in recovering/

accessing information

Implementation & Innovation• Creation of “AgilizaObras” , a

project that virtualize building permits process, making it faster, safer and eliminating paper documents

Benefits• Deadline reductions in 96%;• Implementation savings

around 104,372 BRL ;• More efficiency on customer

service;• Relationship improvement

betweenCity Hall and Society

Technology• More agile, safer and simpler process due to a web solution available from any device

PGD Sinax is a BPMS platform, focused on security, efficiency,agility and accessibility in informationmanagement. The Sinax'sset of solutions comprise the PGD software and a team ofexperienced BPM consultants to provide the best outcome foreachclient.


Mashreq Bank nominated by VirtusaPolaris

JuriShare ‐ Contract Generation SystemSituation• Manual processes & siloes

systems across legacy platforms leading to inaccuracies, duplication, and delay

• Processing >500 new account opening request & existing account maintenance cases / day

Implementation & Innovation• Integrated & scalable digital

platform by Automation of workflow & sales process

• Integration with legacy electronic document management system & core banking platform leading to seamless handover between Front & Back office operations

Benefits• 360° enterprise visibility

with enriched CX• 100% System process

accuracy• 40% cost savings• 20% revenue rise• 64% TAT reduction• 60% improvement in SLA

conformation

Technology: built on IBM BPM 8.5.5 as a centralized workflow management platform across Retail & Corporate LOBs

Mashreq, one of the largest commercial and retail bank in GCC invests in digital transformation powered by process automation to deliver an unparalleled experience for operations & consumers



Ministry of Interior, Colombia nominated by AuraPortalXYZ Technologies


• Lack of document management

• Time consuming & complicated project review process

• No traceability

Implementation & Innovation• Zero‐code automation• Digital communication &

collaboration platform • Real‐time process

monitoring, control and traceability

Benefits• Response times reduced by

70% • Optimized employee

performance and coordination

• Zero paper consumption• Agile process management

Technology• AuraPortal iBPMS

The Ministry of Interior’s Infrastructure and Development Branch is responsible for enforcing infrastructure policies to ensure citizen safety and preserve citizen coexistence throughout the Colombian territory.



Saudi Standards, Metrology and Quality Org. (SASO) nominated by SASO

JuriShare ‐ Contract Generation SystemSituation• Ad‐hoc in processing work,

with no measures• Missed cross functional

communication• Valuable resources were over

utilized without much return

Implementation & Innovation• Developing BP methodology• Developing 71 processes• Start measuring and ensure

continuous improvements• Link processes to strategy• Provide BPM knowledge

Benefits• Average time to resolve a

customer complaint / inquiry was reduced

• Revenue increased• Just documenting the “as‐is”

processes and reporting on them had positive impact on the quality of departments outputTechnology

• Work flow engine (K2) over MS Sharepoint, and other developed in house solutions

SASO is the government entity entrusted with all activities relating to standards, measurements and calibration in Kingdom of Saudi Arabia.


Unimed Curitiba nominated by Lecom S/A


• Improve internal productivity;• Create traceability trails,

retrieve information faster;• Automate processes that were

workflow based via excel/word and email, among others.

Implementation & Innovation• In 18 months, 34 processes were

automated on both final processes of the value chain and support processes.

• Agile Development ‐implementation with small pilots which showed benefits immediately/

TechnologySimplicity and speed of development;100% Web solution, available on all devices (desktop, tablet, mobile)

Lecom BPM is a platform for Business Process Management (BPM), Enterprise Content Management (ECM) and Analytics. It enables the monitoring of all stages of business processes, detecting unproductive tasks and identifying trouble spots (so‐called “bottlenecks”), resulting in much faster outlets and rational decisions.

Benefits• The ROI of the project was

anticipated in three months and the future annual savings are estimated at $ 2 million per year

• Reduction in cycle processes. The process automatically charges the times and movements of the participants.


Union Bank of Nigeria nominated by Newgen Software

JuriShare ‐ Contract Generation SystemSituation• Inappropriate distribution of

work leads to inefficient overall process

• Manual intervention in business processes

• Tedious review and approvalprocess with Large TAT

• No Tracking and Monitoring of user performance

Implementation & Innovation• Centralized system and ease of

sharing scanned documents in workflow

• User friendly interface • Template generation & alerts

based on business rules• Innovation Tools: Compliance

Check, De–Duplication Check, Hold Cut‐Off, Capture TAT Data

Benefits• Reduction of process TATs by

95%• Faster Customer On Boarding• Improved Productivity by

95%• Reduced Operational

Expenses by 70%• Compliance check and Audit

Trail

TechnologyThe solution is built on Business Process Management (BPM) and Enterprise Content Management Platform

OverviewUnion Bank of Nigeria Plc. is one of Nigeria’s long‐standing and most respected financial institution, with a robust geographical network comprising more than 300 branches and over 760 ATMs spread across Nigeria.

Sponsored by:

WfMC Awards for Excellence in BPM and WorkflowSponsored by:

2016 Winners Recap• adidas Korea (Consumer Direct, eCommerce team) nominated by adidas Korea• City of West Allis nominated by BP Logix• Coreso (COoRdination of Electricity System Operators) nominated by Bonitasoft• European Contingent Workforce Recruitment Company nominated by ISIS

Papyrus Europe AG• Interfile nominated by SML Brasil• Joyce Meyer Ministries nominated by PNMsoft, a Genpact company• Maringá City Hall nominated by SINAX Integração e Gestão de Processos• Mashreq Bank nominated by VirtusaPolaris• Ministry of the Interior (Colombia) nominated by AuraPortal• Saudi Standards, Metrology and Quality Organization nominated by Saudi

Standards, Metrology and Quality Organization• Unimed Curitiba nominated by Lecom• Union Bank of Nigeria nominated by Newgen

Congratulations!

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Available on Amazon.com in Print and Kindle FormatsPrint and Digital Editions at http://BPM‐BOOKS.com

2016 Winners will be published in the next edition of the Excellence in Practice series. Previous winners received additional recognition through publication in these books

Sponsored by:


Our congratulations again to the Winners!Keith Swenson, WfMC Chair

Nathaniel Palmer, Executive Director, WfMC

Layna Fischer, Awards Director and Publisher, Future Strategies Inc.

Slides will be posted to http://BPMF.org/.

Documents

WfMC BPM Awards Ceremony 2016 - bpmf.orgbpmf.org/awards/WfMC_BPM_Awards_Ceremony_2016.pdf · – Size, scope and quality of change management process ... market environment ... •