Usability at Duke Libraries Debra Hanken Kurtz Digital Projects Department Webcom Presentation...

Usability at Duke LibrariesDebra Hanken Kurtz

Digital Projects Department

Webcom Presentation

October 29, 2009

Statistics

Sawmill Google Analytics

Heatmaps

On-line Input

Blogs http://library.duke.edu/blogs/digital-collections/category/website-redesign/

Comment Forms

Surveys

Focus Groups

Low-tech/low barrier usability

Interviews

Cardsorting

Circlemapping

Notable https://www.notableapp.com/dashboard

Staff Resources Needed

4-5 staff to design instrument

1 to conduct test

2-3 to analyze data

average about 5-10 hours staff time per participant

Other Resources Needed

Process

• Solicit input from staff

• Review stats and chat logs for possible problems

• Write instrument

• Test instrument

• Conduct test

• Analyze data

• Report

Library Usability Resources

On-site lab Morae software Observation room

Mobile unit Morae software laptops

How it works

Record

Preset Studies (most traditional usability)

Two camera recordings

Autopilot unmoderated testing

Surveys

Observe

Analyze and Report

Challenges

Staff buy-in

Incentive

Recruiting right participants

Questions???

Debra.Kurtz@Duke.Edu

Twitter.com/debra