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Usability at Duke LibrariesDebra Hanken Kurtz
Digital Projects Department
Webcom Presentation
October 29, 2009
Statistics
Sawmill Google Analytics
Heatmaps
On-line Input
Blogs http://library.duke.edu/blogs/digital-collections/category/website-redesign/
Comment Forms
Surveys
Focus Groups
Low-tech/low barrier usability
Interviews
Cardsorting
Circlemapping
Notable https://www.notableapp.com/dashboard
Staff Resources Needed
4-5 staff to design instrument
1 to conduct test
2-3 to analyze data
average about 5-10 hours staff time per participant
Other Resources Needed
Process
• Solicit input from staff
• Review stats and chat logs for possible problems
• Write instrument
• Test instrument
• Conduct test
• Analyze data
• Report
Library Usability Resources
On-site lab Morae software Observation room
Mobile unit Morae software laptops
How it works
Record
Preset Studies (most traditional usability)
Two camera recordings
Autopilot unmoderated testing
Surveys
Observe
Analyze and Report
Challenges
Staff buy-in
Incentive
Recruiting right participants
