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The OASIS Feedback Process. Using OASIS to Drive Improvement. Overview. OASIS facilitates feedback in support of the ICOP scheme Feedback requests (tickets) can be created by any registered OASIS user Two paths are available for creating feedback requests - PowerPoint PPT Presentation
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The OASIS Feedback ProcessUsing OASIS to Drive Improvement
Overview
• OASIS facilitates feedback in support of the ICOP scheme• Feedback requests (tickets) can be created by any registered OASIS
user• Two paths are available for creating feedback requests
• Path 1 – Data Search section / My Feedback function• Path 2 – Data Search section / Certified Suppliers Directory function
• Options differ depending on path chosen• In either case, originators manage the status of requests they
initiate• An additional path is available to receive notification of certification
changes for selected suppliers
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The ICOP Feedback Process*
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*Feedback Loop A refers to corrective action processes maintained by individual organizations and is not specifically facilitated by the OASIS feedback process.
OASIS Feedback Paths and Options
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Logging Into OASIS
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If not registered click the New User link
Enter User ID and Password
www.iaqg.org/oasiswww.iaqg.org/oasis
Feedback Paths
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Path 3: Click to begin
Path 1: Click to begin
Path 2: Click to begin
Feedback Path 1
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• Create New Feedback Ticket• Select Recipient Type
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• Enter request detail• Enter message text• Add file attachments as necessary
Feedback Path 1
Click to send
Feedback Path 2
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Enter supplier name
Click Search
Feedback Path 2
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Select supplier
Feedback Path 2
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Click Contact Issuing CB
Feedback Path 2
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Click to send
• Enter request details• Select whether supplier cc is
desired• Enter subject and message text• Add file attachments as
necessary
Feedback Path 3
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Search to find and add supplier to Watch List
Feedback Path 3
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Click “My Email Notification”
Feedback Path 3
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Set up criteria to receive email
notifications from Watch List
Click to initiate notifications
Managing Feedback Requests – Paths 1 & 2
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Click to begin
Managing Feedback Requests – Paths 1 & 2
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Click on request to view history
Managing Feedback Requests – Paths 1 & 2
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Update status
Add or view responses
Invite/view/manage contributors
Feedback Process Summary
• OASIS facilitates feedback in support of the ICOP scheme:• From Customers to Certification Bodies (Feedback Loop B)• From Certification Bodies to Customers (Feedback Loop C)• From registered users to Accreditation Bodies, Certification Bodies, IAQG
Executive Leaders, Strategy Stream Leaders or Document Representatives• Two paths are available to create feedback requests (tickets) depending
on options desired• An additional path is available to receive updates on certification changes for
selected suppliers• Overall, the feedback process provides an on-line mechanism to foster
communication and drive process improvement.
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