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Station Adoption Seminar
The Greater Manchester Experience
Why Station Adoption
First passenger point of contact for most passenger journeys.
Market research shows how important station quality is to the customer.
Many Greater Manchester stations are unstaffed.
Growth
In 2004 We had 4 stations with groups
In 2012 We have 24 stations with groups
Stations with Friends Groups
Altrincham GlossopMills Hill
Blackrod HadfieldMossley
Broadbottom Heaton ChapelPatricroft
Castleton HattersleyReddish North
Davenport HindleyReddish South
Denton IrlamRose Hill Marple
Dinting LevenshulmeSmith Bridge
Eccles LittleboroughWalkden
How have we grown
Glossop out of Glossop Environmental Trust
Heaton Chapel out of Sustainable Living In the Heatons
Rose Hill Marple out of Marple Festival
ACORP AWARDS
Glossop Best Station Adoption Group
Hindley Station Gardens
Eccles Station Gardens
Walkden Community Event
Neighbourhood Development
Patricroft - Eccles
Heaton Chapel - Levenshulme
Dinting / Hadfield - Glossop
Hattersley - Glossop / Broadbottom
Passenger Growth
Significant levels of patronage growth across Greater Manchester
Growth at stations with Station Friends Groups higher than GM average
Patronage Growth
Patronage Growth
Service Quality
Service quality scores up, many stations hit 100%
TfGM Station Passenger Satisfaction
Spring 2011 Spring 2012Increase
65% 76%+11%
Source: Passenger Focus
Train Service Development
Irlam - Sunday Services
Walkden - Atherton Sunday Services
Hindley - Piccadilly / Airport Services
Rose Hill - Marple / Rose Hill Service Transfers
Innovation
Proud of our ability to think new and
radical ideas
Innovation Station Adoption Toolkit
InnovationGlossop Track litter clearance and Garden Work – Trackside
InnovationTeddy Bears Picnic
Teddy Bears Picnic
Innovation Walkden Station Birthday Party
Innovation Littleborough Station – Heritage Centre
The Future
What are we doing well?
How can we help you more ?
What more can you do for yourselves ?
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