Rule - You cannot say no to the customer that has …...The task: The customer has asked Bob for a...

The task: The customer has asked Bob for a strong Yorkshire tea,

with a dash of milk quickly because he’s gasping for a brew.

Define: Create a team name & your goal is to meet the customer needs

Measure: What measures can you use to baseline? How will you know you’ve

succeeded?

Analysis: We prepared a current state map. It took 72 steps for Bob to complete

the task. Identify waste/Nonvalue adding steps.

Improve: What can be improved, using SCAMPER? What could the future state

standards be? Scribble on the prepared one or use flip chart to map it if you wish

Control: How can you ensure the improvements made are going to be applied &

consistent every time a customer asks for a cup of tea?

Rule - You cannot say no to the customer that has asked for the cup of tea 😊"#$%

You have 10 minutes

Identifying what is waste. Look for…

S.C.A.M.P.E.R. Techniques