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The task: The customer has asked Bob for a strong Yorkshire tea,
with a dash of milk quickly because he’s gasping for a brew.
Define: Create a team name & your goal is to meet the customer needs
Measure: What measures can you use to baseline? How will you know you’ve
succeeded?
Analysis: We prepared a current state map. It took 72 steps for Bob to complete
the task. Identify waste/Nonvalue adding steps.
Improve: What can be improved, using SCAMPER? What could the future state
standards be? Scribble on the prepared one or use flip chart to map it if you wish
Control: How can you ensure the improvements made are going to be applied &
consistent every time a customer asks for a cup of tea?
Rule - You cannot say no to the customer that has asked for the cup of tea 😊"#$%
You have 10 minutes
Identifying what is waste. Look for…
S.C.A.M.P.E.R. Techniques