Pre-Sales Post-Sales Training Wireless Support Enablement · Pre-Sales Post-Sales Training Wireless...

Pre-Sales Post-Sales Training Wireless

The key part in any businessprocess is to get the rightcommunication and message of your solution across to yourcustomer. We work with ourresellers in the pre-sales stageproviding solution advice throughanalysis of customerrequirements. Our pre-salesspectrum covers solutiondesign, tender assistance andproof of concept evaluations.

Allow us to extend your technicalskill set, giving you more scopeand more opportunity fordelivering to both existing andnew customers. Whether yourequire a light touch of technicalservices or something moredetailed, Infinigate Tech Serviceswill be able to help.

By o�ering a post-sales serviceto resellers we are able to o�era complete technical life-cyclefor your solutions. We canwork with you to ensure youare able to deliver onexpectations. Our experiencedconsultants provide assistancefor installations, upgrades andconfigurations. Either on-siteor remote we have theexpertise to make yoursolution a success.

Our services extend to HealthChecks on systems enablingyou to maintain a relationshipwith your customers byperiodically assessing howe�ective a solution is. Withmany years of extensivework on our products we areexperts at reviewing customerenvironments and o�eringadvice on how to improve thee�ectiveness of the solution.

Being a cornerstone, training isa key ingredient to success forany technical or sales delivery.We provide support to ourresellers and their customerswith a variety of bespoke andcertified training courses.

We understand the need forflexibility as time is always acritical factor, courses can bedelivered from our purposebuilt training centre in london,at your o�ce on an a customersite.

Each instructor will becertified and have manyyears of experience in solutiondesign and implementationof the products they aredelivering.

Wireless technology is in moredemand than ever before aspeople remove the shacklesof a wired connection world.Working with resellers we areable to o�er an array ofservices covering bothpredictive and on-site surveys.We are able to provide healthchecks for existing802.11 systems, o�eringguidance and advice onhow to improve coverage.

Backed with over 10 years ofconsultative experience wehave a strong pedigree in thewireless space.

• Product Evaluation• Workshops• On-site or Live Demos• On-site Meetings• Proof of Concept• Q&A Sessions• Vendor Evaluation• Webinars

• Solution Deployment• Test Planning• Product Upgrade• Security Audit• Health Checks• Q&A Sessions

• Technical Training• Sales Training• Bespoke Training• Knowledge Transfer• NFR Installations• Certified Training

Enablement

Having confidence andknowledge in the productthat you are selling is a majordi�erentiator between yourcompany and competitors. Wehave put together an extensionenablement program that allowsresellers to be educated on thetechnologies in our portfolio.

Our aim is to give you all thetools and knowledge you needto understand our products andhow to sell them e�ectively.Taking the experiences wehave gained from promoting and implementing theseproducts, we strive to give youdetailed insight in how toposition and match customerexpectations.

We know that resellers’ time isimportant and we work aroundyour availability when deliveringthese sessions.

• Presentations• Webinars• Partner Briefings• Partner Events• Knowledge Transfer

• On-site Survey• Predictive Survey• Health Check • Certified Training• Requirements Scoping

Support

Support is one service manyresellers are not able to provideto their customers. In manycases support might have to bedirect with the vendor whichcan often be frustrating when itis based outside the country.Running both a 9-5 and a 24/7service gives our resellers theability to o�er continual supportto their customers.

Based in the UK you get accessto over 10 years of expertise inproblem solving. Our team isdedicated providing quick andaccurate responses to solvingyour customer’s issues.

90% of the support ticketsraised are solved withoutvendor involvement.

• 1st and 2nd Line Support• 9-5 and 24/7 Service• Partner Support• Customer Support• KB Articles• Whitepapers • Consultation

Infinigate Value Added Distributor