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Over the Top NG Emergency Communications Services WITHOUT the burden of an App
Mark J. Fletcher, ENPChief Architect – Avaya
© 2015 Avaya Inc. All rights reserved. 2
What iLoc8 IS
Utility for use by the PSAP or 311 center
Enables smartphones to share location
Enables smartphones to share pictures
Provides additional data to existing calls
iLoc8 – What it Is and What it Isn’t
What iLoc8 ISN’T
Replacement App for E911
Ability to view data without users consent
Persistent location tracking or spy utility
Access to personal device information
Np App is Required on the Citizen’s Phone
© 2015 Avaya Inc. All rights reserved. 33
Cellular Emergency CallingFilled with Technology Challenges
Mobile devices only provide basic Caller ID to the PSAP
Location comes from the MSC not directly from the device
Location is between the device to the MSC
The device knows where it is, but cannot tell the PSAP
555-1234VZ WRLS41.115 -74.245
PSAP 9-1-1DispatcherPSAP 9-1-1Dispatcher
SOS
Mobile SwitchingCenter / Carrier
Mobile SwitchingCenter / Carrier
LatLonLatLon
555-1212555-1212
GPSGPS
WiFiWiFi
RFRF
© 2015 Avaya Inc. All rights reserved. 44
Citizens Expect to Communicate and Collaborate
Increase Citizen Interaction
Increase Resolution Feedback
Reduce Citizen Frustration
Reduce Service Inefficiencies
Decrease Operational Costs
911
311
511211
EmailVoice
InteractiveCitizen Portal
$
TextVideo
© 2015 Avaya Inc. All rights reserved. 55
Over the Top will Save the Day TODAY
Over the Top NG911 Services
Multimedia and Location is delivered over the Internet, independent of the telephone carrier providing the actual voice connection.
The Avaya iLoc8 Application, installed in the 911 PSAP, enables dispatchers to engage with a cellular device.
By sending an SMS text message with a special link, a browser to browser session is established.
Information is then shared, such as location data, and the default language set in the device. On Android devices, battery levels can also be obtained providing important situational awareness.
In the future valuable biometrics data from wearable devices may become common place detecting important conditions before you even know it and calling for help or assistance for you.
© 2015 Avaya Inc. All rights reserved. 66
But Wait! There’s MORE!
Multi-Media Information delivered in seconds
Nothing tells a story like pictures and video.
© 2015 Avaya Inc. All rights reserved. 77
Municipal Government and 311 - TOMORROW
Driver hits or sees a pothole
Driver pulls over to report it
Driver calls 311
311 sends URL
311 sees location of pothole
3030 Seconds
AVAYA Over The Top
© 2015 Avaya Inc. All rights reserved. 8
• Commuter see suspicions bag.• Calls help line• Call taker immediately see location of suspicious object• Call taker see photo and/or real time video of area• Deploy specialists as required
See something, Say Something
© 2015 Avaya Inc. All rights reserved. 9
• Home owner or contractor has question about underground lines or pipes
• Calls help line• Call taker immediately see location of site• Call taker see photo and/or real time video of area• Deploy specialists as required
Call before you dig
© 2015 Avaya Inc. All rights reserved. 10
Public Safety Thought Leadership
“[Avaya] are true thought leaders in this environment”,Susan Lampard, President British APCO
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