Over the Top NG Emergency Communications Services WITHOUT the burden of an App Mark J. Fletcher, ENP Chief Architect – Avaya

Over the Top NG Emergency Communications Services WITHOUT the burden of an App

Mark J. Fletcher, ENPChief Architect – Avaya

© 2015 Avaya Inc. All rights reserved. 2

What iLoc8 IS

Utility for use by the PSAP or 311 center

Enables smartphones to share location

Enables smartphones to share pictures

Provides additional data to existing calls

iLoc8 – What it Is and What it Isn’t

What iLoc8 ISN’T

Replacement App for E911

Ability to view data without users consent

Persistent location tracking or spy utility

Access to personal device information

Np App is Required on the Citizen’s Phone


Cellular Emergency CallingFilled with Technology Challenges

Mobile devices only provide basic Caller ID to the PSAP

Location comes from the MSC not directly from the device

Location is between the device to the MSC

The device knows where it is, but cannot tell the PSAP

555-1234VZ WRLS41.115 -74.245

PSAP 9-1-1DispatcherPSAP 9-1-1Dispatcher

SOS

Mobile SwitchingCenter / Carrier

Mobile SwitchingCenter / Carrier

LatLonLatLon

555-1212555-1212

GPSGPS

WiFiWiFi

RFRF


Citizens Expect to Communicate and Collaborate

Increase Citizen Interaction

Increase Resolution Feedback

Reduce Citizen Frustration

Reduce Service Inefficiencies

Decrease Operational Costs

911

311

511211

EmailVoice

InteractiveCitizen Portal

$

TextVideo


Over the Top will Save the Day TODAY

Over the Top NG911 Services

Multimedia and Location is delivered over the Internet, independent of the telephone carrier providing the actual voice connection.

The Avaya iLoc8 Application, installed in the 911 PSAP, enables dispatchers to engage with a cellular device.

By sending an SMS text message with a special link, a browser to browser session is established.

Information is then shared, such as location data, and the default language set in the device. On Android devices, battery levels can also be obtained providing important situational awareness.

In the future valuable biometrics data from wearable devices may become common place detecting important conditions before you even know it and calling for help or assistance for you.


But Wait! There’s MORE!

Multi-Media Information delivered in seconds

Nothing tells a story like pictures and video.


Municipal Government and 311 - TOMORROW

Driver hits or sees a pothole

Driver pulls over to report it

Driver calls 311

311 sends URL

311 sees location of pothole

3030 Seconds

AVAYA Over The Top


• Commuter see suspicions bag.• Calls help line• Call taker immediately see location of suspicious object• Call taker see photo and/or real time video of area• Deploy specialists as required

See something, Say Something


• Home owner or contractor has question about underground lines or pipes

• Calls help line• Call taker immediately see location of site• Call taker see photo and/or real time video of area• Deploy specialists as required

Call before you dig


Public Safety Thought Leadership

“[Avaya] are true thought leaders in this environment”,Susan Lampard, President British APCO

Documents

Over the Top NG Emergency Communications Services WITHOUT the burden of an App Mark J. Fletcher, ENP Chief Architect – Avaya