Nortel Business Communications Manager Advanced digital ... · Business Communications Manager...

Put the power of Business CommunicationsManager systems into thehands of users

To an end user, the telephone is thesystem. It is the critical interface thatdetermines how easy it is to use thecommunications system, and in turn, how productive, effective and satisfiedthey can be. That’s why Nortel offers awide range of user-friendly business sets to fit any niche in the business, from thefront desk to the conference room, fromsupervisors who spend their days on thephone to mobile workers who are never at their desks.

Digital business sets for

traditional telephony

Nortel digital business sets are used bymore than 15 million people in more than a million businesses around the world.Most business sets come standard withintegrated display, built-in headset jackand wall-mount capability.

> Nortel Business Series Terminal T7000— An entry-level digital telephone withno display that is ideally suited for basicoffice scenarios. Available in EMEA,CALA and Asia.

> Nortel Business Series Terminal T7100— An entry-level, single-line telephonedesigned for public areas such as lobbies,cafeterias, hallways, break rooms orother locations where use is occasional.

> Nortel Business Series Terminal T7208— An enhanced, multi-line telephonewith an integrated LCD that is ideallysuited for moderate call volume users,such as office professionals and technicalspecialists.

> Nortel Business Series Terminal T7316E— A full-featured, expandable, multilinetelephone set for high call volumes, favoredby supervisors, managers, executives andother “power users”of system features.

Product Brief

Nortel Business Communications Manager Digital and IP Phones

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DesktopDigital

IP Phone 2000 Series

Mobile Voice Client 2050IP Softphone 2050

2210 2211 2212

WLAN Handset 2200 Series

IP Audio Conference Phone 2033

IP Phone 1200 Series

2001 2002 2004 2007

1110 1120E 1140E

IP Phone 1100 Series

Business Series Terminal T7406E

IP

Mobile

Business Series Terminal T7000

Business Series Terminal T7100

Business Series Terminal T7208

BusinessSeries

TerminalT7316E

Audio Conferencing Unit

7430 7440

Digital Mobility Handsets

1210 1220 1230

> Nortel Business Series TerminalT7316E+T24 KIM (CAP) — An expandable desktop telephonesolution designed for administrativeassistants, receptionists and emergencycontact centers. Expands by directlyattaching up to nine T24 KeyIndicator Modules.

> Nortel Business Series TerminalT7406E — A full-featured, multi-linecordless digital telephone that inte-grates with all supported releases ofNorstar / BCM. It allows mobileemployees to stay in touch with all the capabilities of their desktop while

ranging up to 1000 feet from thebasestation. Each site can support 1-8people, making the T7406E a conven-ient and affordable mobility solutionfor small enterprises, branch offices,retail stores, healthcare clinics, hospi-tality, manufacturing and other typicalbusiness environments. Available inNA and most parts of CALA(excluding Trinidad and Jamaica).

> Nortel Audio Conferencing Unit —Provides clear voice service for confer-ence rooms, with two-way listen/speak (full duplex) capability andkeypad access to all Norstar and

Business Communications Managerconferencing features. Available inNA, Asia and CALA.

>Nortel Doorphone — A wall-mountedset equipped with a call button thatenables office personnel to talk directlywith visitors before they enter thebusiness or a restricted area.

Since BCM supports any combinationof these digital phone sets, you can mixand match for the best economy andutility. You could equip public areaswith the most basic one-line sets, giveoffice professionals and technicalspecialists more feature-rich, multiline

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units, and equip receptionists and emer-gency contact positions with modulardesktop solutions that efficientlydistribute calls.

If your organization is upgrading from a Nortel Norstar telephone system toBCM, you’ll appreciate that you can keepthe same phones on users’ desks as it simul-taneously supports any mix of traditionaldigital business sets and IP telephones.Small and medium businesses can migrateto IP at their own pace while prolongingand protecting their investment.

High-performance

convergence over IP —

now made simple for users

Your business can gain some seriousbenefits from IP telephony. IP supportspowerful new applications, cost-effectively

extends network services to remote sites, simplifies moves and changes andimproves employee productivity withefficient access to call information andfeatures. So it’s no surprise that manybusinesses are extending the benefits of IP telephony to users’ desktops. Nortel makes it easy for users to enjoythe next-generation features of IPtelephony, while retaining the carrierclass reliability and ease of use you expect of a traditional telephone.

IP Phone 1200 Series for BCM50

Some common features of these newSMB-centric IP Phones include: multiplesoftkeys, an integrated speakerphone,enhanced audio quality for crystal clearconversations, an integrated Ethernetswitch for single desktop wiring, head-set support, KEM support (1220/30

models), DA Pro compatibility (for easy-customization), and last but certainly not least, each of the 1200 series setscome pre-programmed based on themost popular BCM features used bysmall and medium businesses today!

The Nortel IP Phone 1210 for BCM50is a standard-level IP phone that is agood fit for users needing only a basic 3-line display and standard features. It isa great choice for lobbies, lunch rooms or other common areas.

The Nortel IP Phone 1220 for BCM50is an intermediate-level IP phone thatcomes with four soft keys, six shortcutkeys and a 5-line display. It is ideallypositioned for environments with moremoderate call activity.

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Business Series Terminals features

1. The LCD window walks you throughthe steps to use features.

2. A red LED flashes to let you know thephone is ringing or when there’s amessage waiting.

3. With Calling Line ID, the display showswho’s calling and keeps a log to showwho called while you were away fromyour desk.

4. Soft keys and the feature button can beprogrammed for one-touch access tofrequently used features.

5. No need to lift up and replace thehandset to end a handsfree call; just press the Release button.

6. A built-in speaker provides quality audiofor handsfree calls, group listening andpaging.

7. Press the Mute button to listen without being heard, or to eliminatebackground noise.

8. Memory buttons let you speed-dialpeople or features you frequently want to access.

9. The volume control bar lets you quickly adjust ringer, handset, headset or speaker volume.

10. Enjoy one-button access to anycombination of lines, features, internalautodials and external autodials.

11. Press the Hold button to put a caller on hold or return to the call.

12. Touch the Headset button to place oranswer calls using a headset.

13. Touch the Handsfree button to place oranswer calls without lifting up the handset.

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1. Intuitive navigation cluster providesfast menu, sub-list and call logscrolling, as well as one-touch dialingand quick access to system features.

2. Message-waiting/visual-ring indicatoroffers visual notification of incomingcalls and messages.

3. Voice compression optimizes band-width and audio quality require-ments.

4. Audio control center enables users totoggle quickly between the handsetor headset and the speakerphonewithout audio interference.

5. Volume bar provides fingertipcontrol of audio and ringer volumesettings, and LEDs clearly displayhandset/headset/speakerphone/mute

settings.

6. Local tone generation conserves valuable network bandwidth.

7. Dynamic IP addressing with a standard DHCP server offers asimple, flexible solution for handlingmoves, adds and changes.

8. Microsoft TAPI-compliant interfaceoperates seamlessly with Messagingand Personal Call Manager tosupport on-screen displays of calllogs and directories, with drag-and-drop dialing.

9. High-fidelity speakerphone deliverscrystal-clear, handsfree communica-tion, ideal for conference calls.

10.Clear LCD display, adjustable for different lighting conditions,provides a window into a full rangeof personal productivity tools.

11. Integrated Gigabit Ethernet portenables one cable drop to thedesktop to serve both telephone and PC.

Key features of Nortel IP Phones

Nortel offers a wide range of user-friendly business

sets to fit any niche in the business, from the front

desk to the conference room, from supervisors who

spend their days on the phone to mobile workers

who are never at their desks.

Nortel IP Phone 1140E

Nortel IP Phone 1230

Nortel IP Phone 2007

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The Nortel IP Phone 1230 forBCM50, which has 10 programmablesoft keys and a 9-line display, is bestsuited for employees with moreadvanced communication needs, for example, administrative assistants,knowledge workers and other tradi-tional power users.

Two Nortel Key Expansion Modules(KEMs) are supported on the IP Phone1220 and 1230. Choose from an 18-key LED expansion module that comeswith paper labels; or a 12-key LCDKEM that is self-labeling.

IP Phone 2000 Series

> The Nortel IP Phone 2001 is anentry-level, one-line phone withdisplay, ideal for low call traffic areas,such as hotel rooms, school classroomsand other common areas.

> The multi-line Nortel IP Phone 2002 with integrated LCD displayscreen is well suited for users withmoderate call volumes, such as officeprofessionals and technical specialists.

> The multi-line Nortel IP Phone 2004with large LCD display is ideal formanagers, executives and administra-tors who handle large call volumes and need to view more information on the display.

> Up to four Nortel IP Key ExpansionModules can connect to an IP Phone2002 or IP Phone 2004 to enable acentral attendant or receptionist to viewcall status across many users or depart-ments, and have one-button access tospeed-dial employees.

> The Nortel IP Phone 2007 supports a new realm of converged content,including Web browsing and full-motion video. This phone has a fullypixel-based color display and 5.7” diagonal, VGA touch-screen LCD, plusa USB interface for a keyboard or mouse.

IP Phone 1100 Series

A premium IP desktop portfolio with sleek silver design for advanced/power users.

> The Nortel IP Phone 1110 forBCM50 a single line IP phone withbacklit, pixel-based display for lobbiesand common areas.

> The Nortel IP Phone 1120E andNortel IP Phone 1140E phones, withbacklit, pixel-based displays and USBinterface for keyboard/mouse, areoptimized for Web-enabled applica-tions. An integrated Gigabit Ethernetport lets you plug a PC into thephone and have one cable drop toserve both devices. Support forBluetooth technology frees users to move around the office.

> The 1100 Series Key ExpansionModule supports both the 1120E and 1140E with 18 additional line/programmable feature keys.

> The Nortel IP Softphone 2050 “soft client” transforms a laptop ordesktop PC into a converged voice/data communications platform for

employees on the move — just addhigh-speed internet access. TheMobile Voice Client 2050 “soft client”transforms a Pocket PC PDA into aconverged voice/data communicationsplatform for employees on the move— just add WLAN (802.11b).

> The Nortel IP Audio ConferencePhone 2033 provides 360°, full-duplex VoIP coverage for an entireconference room and keypad access to all BCM conferencing features.

Features = Productivity

Intelligent contact center agents andothers who spend long hours on thephone will appreciate the handsfreeoperation and computer telephony integration. Mobile employees willappreciate the ability to simply plug alap-top into a network port at a sharedoffice location, snap in a USB headsetand function as if they were in theirown office — with all their phonefeatures available to them. Whether youchoose a full-featured desktop Internettelephone or prefer the comfort andconvenience of a PC equipped for Voice

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over IP (VoIP), Nortel has the rightsolution for you. These IP Phonesoperate seamlessly across our entirerange of IP enabled platforms andapplications — not just BusinessCommunications Manager — offeringa complete, fullfeatured IP telephonysolution unmatched by any othervendor in the industry.

Gain the full benefits of IP telephony withadvanced features.

Support diverse business require-ments. Nortel IP Phones support a richsuite of telephony features, high-valueapplications (such as unified messagingand intelligent contact center services),and emerging services, such as corpo-rate and personal directory services.

No need for a separate data port.Most desktop IP Phones feature a built-in, three-port Ethernet switch that splits the network Category 5 cable into separate feeds. Connect the IP Phone into the network, andconnect your PC into an extra RJ-45jack on the phone. This one-port

solution conserves wiring closet portsand eliminates the need for separatecable drops to the desktop.

The internal Ethernet voice/data switchalways gives priority to the voice port,so you’re sure to get high-quality voiceall the time.

No need for desktop power forphones. Desktop IP Phones can receivetheir power over network cabling. The Nortel Business Ethernet Switch50/100/200 or 1000 delivers power forthe phones over the unused pairs ofstandard Category 5 UTP cable. Thisstrategy saves power outlets and makesit easy to establish backup power resourcesto ensure continuous phone service.

Easy to deploy, manage and movetelephones. Support for industry standards makes it easy to deployconvergence across the organization and interwork with standards-basednetwork elements. Automatic firmwareupgrades ensure top performance whilereducing the need for site visits. Thanksto Dynamic Host Control Protocol(DHCP), users can connect anywhere

on the network without intervention by an administrator. With centralized,automated IP address management, youcan relocate your phone down the hallor across the globe, and your servicecomes up in the new location exactly asif you were sitting in your own office.

Business communicationsmade simple

With Nortel digital business sets, you can extend the value of your keytelephony systems as you upgrade toBusiness Communications Manager.With Nortel IP Phones, you can startreaping the advantages of convergence— using digital and IP phones simulta-neously on one Business Communica-tions Manager platform and migratingin stages- when it works best for yourbusiness.

To find out more about how Norteldigital and IP telephones can improvethe efficiency and productivity of yourbusiness communications, contact your-local reseller or visit us on the Web atwww.nortel.com.

Nortel is a recognized leader in delivering communications capabilities that make thepromise of Business Made Simple a reality for our customers. Our next-generation tech-nologies, for both service provider and enterprise networks, support multimedia andbusiness-critical applications. Nortel's technologies are designed to help eliminate today’sbarriers to efficiency, speed and performance by simplifying networks and connectingpeople to the information they need, when they need it. Nortel does business in morethan 150 countries around the world. For more information, visit Nortel on the Web atwww.nortel.com. For the latest Nortel news, visit www.nortel.com/news.

For more information, contact your Nortel representative, or call 1-800-4 NORTELor 1-800-466-7835 from anywhere in North America.

Nortel, the Nortel logo, Nortel Business Made Simple and the Globemark are trade-marks of Nortel Networks. All other trademarks are the property of their owners.

Copyright © 2008 Nortel Networks. All rights reserved. Information in this documentis subject to change without notice. Nortel assumes no responsibility for any errorsthat may appear in this document.

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BUSINESS MADE SIMPLE

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