Portfolio Overview

Flexible, reliable, and scalable –Delivering powerful solutionsto small and medium businesses

Nortel NetworksNorstar Integrated

Communications Systems Portfolio

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Whether you are a standalone business office, multi-sitebusiness, franchise, branch office, or department within alarger organization, your business relies on your phonesystem to perform every time you pick up the receiver orpush that button. You need a simple-to-use telephonesystem with practical, scalable features that does not requirecostly end-user training to be effective. You need a cost-effective system to fit your budget today, with the capacityand scalable applications to secure that competitive edgeas you grow. Norstar* Integrated CommunicationsSystems offer end-to-end solutions to small and medium-sized businesses and branch offices to enable you to focuson your bottom line—your business.

Norstar’spowerful solutions

support your business goals so that you can focus on

your business, not your network.

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Norstar Integrated CommunicationsSystems: Providing superior reliabilityfor your communicationsEvery Norstar solution begins with anIntegrated Communications System(ICS). This fully digital platform bringstogether all your communications—voice mail, fax, e-mail, computer, andtelephone—right at your desktop. Thecommunication needs and size of yourbusiness will help determine the bestsystem for your company. Whateversystem you choose, every Norstar ICSoffers these important advantages:

High bandwidth to the desktop lets youuse applications like ISDN andComputer Telephony Integration (CTI)without changing your existing wiring.

Modular, scalable design lets you choosethe system that fits your needs today,while planning for the future.

Digital technology creates a platform forcurrent and future PC-based applications.

Outstanding quality makes Norstar oneof the most durable and reliable voicesolutions available, delivering one ofthe lowest failure rates in the industrywith a tested mean time between failure(MTBF) rate of 100 years for theCompact ICS.

Norstar 3x8 Integrated

Communications System (ICS)

Simple, yet sophisticated, this unit wasdesigned specifically for small businessesand supports:

• Up to 3 CO lines and 8 telephoneextensions

• Voice mail, automated attendant, and telephone support

• All Business Series Terminals, includingfully-featured digital functions withLCD and soft keys

Norstar Compact Integrated

Communications System (ICS)

A flexible building-block design expandswith your business easily and cost effectively:

• Grows from a 4x8 to an 8x24 capacity

• Supports voice mail, automatedattendant, telephones, basic call center, and CTI

• Allows you to easily add enhancementsas your business needs change

• Supports all Business Series Terminals

Norstar Modular Integrated

Communications System (ICS)

Designed to be both flexible and scalable,there is ample room to expand the softwareand hardware capacity of the NorstarModular ICS supporting:

• Up to 272 ports in various configurations

• Advanced integrated applications: voicemessaging, unified messaging, digitalnetworking, and enhanced call centers

• Software and system expansionmodules that let you grow as your business needs change

• All Business Series Terminals

Practical solutions meet your needs today and give your business room to grow

Figure 1: Norstar IntegratedCommunications Systemsoffer practical solutions.Models from left to right are the Norstar Compact ICS,Norstar 3x8, and the NorstarModular ICS.

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Figure 2: Four Business Series Terminals come in both platinum and charcoal coloroptions. Models from left to right areT7316, M7324, T7100, and T7208. Alsoavailabe is the T7406 Cordless.

Intelligentbusiness platforms

Norstar telephones: Helping to increaseyour business productivity

To end users, the telephones are the system. Your telephone is the mostcritical interface to your business productivity. Internal communications,customer services, and business-to-business activities—they are yourlifeline to business communications. Nortel Networks understands that the user’s perception of the telephone and the manner in which itdelivers services are the benchmark by which a voice system is measured(see Figure 3). Norstar offers a wide range of user-friendly BusinessSeries Terminals, to fit any need in your business (see Figure 2)—fromthe front desk to the conference room, and anywhere in between.

Simple,efficient tools drive increased productivity

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Message Waiting Indicator (MWI)/Visual Ringing Lamp (VRL) – All T7100, T7208, and T7316 telephonesare now equipped with an intelligent redLED to keep you aware of incomingmessages with a single glance. Four uniquepatterns include: fast flash—phone isringing, on another call, or you’re awayfrom your desk; slow flash—call on hold;solid pattern—message waiting; blank—phone is idle.

Call Log – You can easily find out exactlywho has called while you were away fromyour desk. The Call Log leverages CallingLine Identification (CLID) services toshow a record of incoming call informa-tion—including date and time of calls aswell as number of repeated attempts.

Soft Keys – Communications are furthersimplified by three soft keys on the T7316and the M7324 that let you select theappropriate action with just one touch ofa key—without the need to remembercumbersome commands.

Feature Button – Just press this buttonto quickly program or use one of themany features on the Norstar and NortelNetworks Business CommunicationsManager (an integrated voice and datasolution) voice platforms.

Release Button – No need to lift andreplace the handset to hang up after ahands-free call—just press the Releasebutton.

Built-in Speaker – High-quality audioenables hands-free conversation, back-ground music, group listening, andpaging announcements. A crisp speakersaves your neck and ear during long callsand avoids any conversation distortion.

Mute Button – You can use the Mutebutton to listen without being heard.

LCD Window – The Business SeriesTerminals have LCD Windows that walkyou through Norstar and BusinessCommunications Manager features step-by-step so you can easily transfer calls,establish conference calls, respond tomessages, and leverage network and appli-cation services. The LCD Window willidentify the person calling before youanswer if you subscribe to CLID servicesfrom your voice services provider. TheLCD Window allows you easy access toadvanced applications—such as VoiceMail, Fax Messaging, and Dial-by-Name—without the need for studyinginstruction manuals. And to makeviewing even easier, the T7100, T7208,and T7316 telephones feature fullyadjustable tilt LCD Windows.

Memory Buttons – Need quick accessto the numbers of your most importantcustomers? You can easily programfrequently used numbers for one-touchdialing. You can also program thememory buttons for quick access tosystem features or network services. Thechoice is yours—customize the phone forthe way you work.

Volume Control Bar – You can easilyand quickly adjust the ringer, handset,headset, or speaker volume by merelytapping the volume control bar to accom-modate soft-spoken customers or to hearan important incoming call when youstep away from your desk.

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Integrated Busy Lampfield – Whileserving as an integrated Busy Lamp Field,the top six buttons with LCD indicatorsprovide one-button access to any combi-nation of features, internal autodials, andexternal autodials. You can easily customizeeach phone to meet the needs of eachuser. For example, if you meet frequentlywith customers in your office, you canprogram a button for “Do Not Disturb”and avoid interruptions by merely press-ing a button.

Hold – A simple touch of a button placescallers on hold—with tones or music toassure them that they have not beendisconnected. External calls on hold playperiodic reminder tones, and ExclusiveHold—available as a simple feature code—prevents co-workers from inadvertentlypicking up your call from their sets.

Memory, Line or Intercom – The T7316 provides 10 programmablebuttons with LCD indicators that can beeasily programmed as memory, line, orintercom keys. The intercom keysimprove intra-office communications byallowing employees to talk without tyingup outside phone lines. Your customerscan always get through.

Hands-free Button – With one-touch,handsfree operation, you can place oranswer calls without picking up thehandset.

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Figure 3: The Business Series Terminals come with a long list of standard features. The model shown is Business Series Terminal T7316.

Intelligentapplication tools

Integrated applications: Building power to increase your competitive advantage

With scalable integrated applications, you and your employees can getmore work done in less time by managing all communications from onelocation, and you can save money on long-distance charges by usingyour own network for voice and fax messaging. You will quickly noticethe increased productivity, and your customers will notice the increasedresponsiveness, too.

Norstar Desktop Messaging

Deliver voice, fax, and e-mail messages toyour computer screen so you can manageall your communications from one location.The CallPilot 150 messaging systemdelivers advanced messaging applicationsto businesses with 25 to 200 users, whilethe CallPilot 100 addresses the messagingneeds of businesses with 10 to 40 mailboxusers.

Norstar Fax Messaging

Advanced business features help youmanage incoming and outgoing facsimile

communications, such as Fax Mail, Faxon Demand, and Fax Broadcast.

Norstar Digital Networking

Take advantage of the LAN/WAN yourbusiness already has in place—supportingVoice Profile for Internet Mail (VPIM)makes it easier for remote messagingsystems to work together—even if theyare from different manufacturers. DigitalNetworking lets you send voice mailmessages and fax messages as data overyour data network rather than the tele-phone network—reducing long-distancecharges. It also reduces network usage byletting you send a single message simulta-neously to more than one recipient.

Computer Telephony Integration (CTI)

Bring the power of your most-used busi-ness tools together—your computer andyour telephone—so you can manage allyour communications right from yourdesktop. You can get, use, move, andaccess information faster than ever before.CTI is changing the way business worksby significantly reducing repetitive tasksso your employees will work smarter,while reducing 800/888 line charges byhandling customer calls more quickly.

Screen Pops give you instant access tocustomer information on your computerbefore you answer the call.

Calling Line ID is a powerful featurewhen combined with instant access tocustomer information and advancedcall routing capabilities. Customerservice representatives can add newinformation and send this customerdata along with the call when it’s neces-sary to transfer it to a specialist forfurther assistance.

Call Routing efficiently routes customercalls—based on the time of day, depart-mental activity, or your own criteria—forfaster service, fewer calls transferred,and happier customers.

Norstar Private Networking

Now small to medium-sized businessoffices can cost-effectively deliver theadvantages of shared applications tobranch and remote offices, while provid-ing seamless access to applications fromthe server at the main office, withouthaving to purchase external systems. Forexample, you can set up a centralizedvoice mail attendant at the main officethat can forward messages and callsbetween the branch offices and the mainsite via a shared applications server. Thisis completely transparent to yourcustomers, who won’t know if they aretalking with a branch office or the head-quarters location. You will save moneybecause you will not have to purchaseexternal systems and your networkmanagement will be simplified. Norstar-to-Meridian 1 and Norstar-to-NorstarPrivate Networking is available on theNorstar Modular ICS 6.0 release, as issupport for Norstar-to-Norstar andNorstar-to-Meridian systems via PRIlinks to the single sites.

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Norstar Prelude Automatic

Call Distribution (ACD)

Norstar Prelude ACD, which is supportedby Norstar Modular ICS, is designed forbusinesses with as many as 15 active tele-phone service representatives and from 5 to 30 incoming telephone lines. To helpimprove how your business handles inboundcalls, this versatile application offers:

• Digital voice announcements played to callers on hold

• Call overflow and other advanced callrouting features

• 17 in-depth management reports onagent, group, and system performance

• “Longest idle” call distribution

• Real-time group and system statusdisplays

When your business grows beyond thecapacity of Norstar Prelude ACD, upgradingto the Norstar Cinphony ACD is a quickand easy installation of new software.

Norstar Cinphony Automatic Call

Distribution (ACD)

Norstar Cinphony ACD, which issupported by Norstar Modular ICS, offersadditional capacity and supervisor functionsto meet the needs of growing businesses.Cinphony ACD is available with twodifferent capacity levels: Level I supports upto 30 active representatives and 80 phonelines; Level II supports up to 80 activerepresentatives and 120 phone lines. In

addition to all of the features of Prelude,Cinphony provides an impressive array ofpowerful call center capabilities, including:

• Intelligent call routing

• Priority queuing for callers

• Export of ACD information to otherpopular software tools for customizedreporting

• Supervisor tools, such as informationdisplays on the Norstar telephones,help requests from employees, andsilent monitoring

• Provides 17 in-depth management reports

Norstar CallPilot Call Center Basic

Norstar Call Center Basic, which issupported by Norstar Modular ICS andCompact ICS, offers small businesses acost-effective call center application todrive exceptional customer and increasedrevenue opportunities.

• Optional key code activation onCallPilot 100

• Comes equipped on CallPilot 150

• Enables 2 queues and 10 active agents

• Call Center Reporting is also availablevia key code activation

• Call Center Basic can be used on a “Tryand Buy” basis with CallPilot 100

Figure 4:Norstar IntegratedCommunications Systemsprovide complete, integratedcommunications solutions topower businesses worldwide.

Call Centers Customers appreciate reaching the appro-priate person quickly to address theirneeds, and customer call retention iscrucial to your company’s success. Norstarmakes call center capabilities realistic andcost-effective.

Norstar Minuet Automatic Call

Distribution (ACD)

Norstar Minuet Automatic CallDistribution (ACD), which is supportedby Norstar Compact ICS, is includedwith every Norstar Voice Mail on theNorstar Applications Module. The soft-ware supports from 1 to 10 employees orcustomer representatives simultaneously,and allows you to establish two differentanswering groups for greater flexibility incall handling. Norstar Minuet ACDprovides information by displaying callstatistics on the LCD Window of yourNorstar telephone—you can tell howmany calls were answered, abandoned, ordisconnected during a specific time period,as well as average time it took to answer acall. These statistics are crucial in managingcustomer service levels. By knowing whencall volume is heaviest, you can add staffor an overflow group to meet this increase.Call Categorization allows your staff toenter a numeric code at the completion ofa call indicating business referrals, adver-tising or promotion results, or type ofproblem reported. This information canhelp you focus your business in the mostbeneficial areas.

NorstarModularICS

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† Source: InfoTrack for CPE and Multimedia 04/2001, Phillips InfoTech Consulting, Inc.

The Power of NorstarWhen you’re searching for a business communications system, there’s one

name that appears time and time again—Norstar, from Nortel Networks.

In fact, more people buy Norstar than any other voice solution in the world.

Today, you’ll find Norstar telephones on the desks of more than 15 million

people, in more than 80 countries around the globe, making Norstar the #1

voice solution in the world. And in 2001, Norstar achieved the ranking of #1

phone system in North America† as well. That’s because Norstar offers the

advantage of sophisticated features that are easy to use and give businesses

the flexibility to handle future growth and new services, too. Plus, Norstar offers

outstanding quality, with one of the highest reliability ratings in the industry.

Now that’s value that lasts!

In the United States: In Canada: In Caribbean and Latin America: In Europe: In Asia:Nortel Networks Nortel Networks Nortel Networks Nortel Networks Nortel Networks35 Davis Drive 8200 Dixie Road, 1500 Concorde Terrace Maidenhead Office Park 6/F Cityplaza 4Research Triangle Park, Suite 100 Sunrise, Westacott Way TaikooshingNorth Carolina 27709 Brampton, Ontario L6T 5P6 Florida 33323 Maidenhead Berkshire SL6 3QH 12 Taikoo Wan RoadUSA Canada USA UK Hong Kong

For more information, contact your Nortel Networks representative, or call 1-800-4 NORTEL or 1-800-466-7835 from anywhere in North America.

*Nortel Networks, the Nortel Networks logo, the globemark, and Norstar are trademarks of Nortel Networks.All other trademarks are the property of their owners.

Copyright © 2002 Nortel Networks. All rights reserved. Information in this document is subject to change without notice. Nortel Networks assumes no responsibility for any errors that may appear in this document.

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Nortel Networks is an industry leader and innovator focused on transforming how the world communicates andexchanges information. The Company is supplying its service provider and enterprise customers with communicationstechnology and infrastructure to enable value-added IP data, voice and multimedia services spanning WirelessNetworks, Wireline Networks, Enterprise Networks, and Optical Networks. As a global Company, Nortel Networks doesbusiness in more than 150 countries. More information about Nortel Networks can be found on the Web at:

www.nortelnetworks.com/norstar