New Directions New Realities David Werner President International Facility Management Association,...

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New DirectionsNew DirectionsNew RealitiesNew Realities

David WernerDavid WernerPresidentPresident

International Facility Management International Facility Management Association, Hong Kong ChapterAssociation, Hong Kong Chapter

What must we face?What must we face? Unprecedented speed of changeUnprecedented speed of change An historic, world-changing eventAn historic, world-changing event Globalization imposes trends from Globalization imposes trends from

one region on anotherone region on another People, generally speaking, resist People, generally speaking, resist

and do not adapt well to changeand do not adapt well to change

““Cushioning” uncertaintyCushioning” uncertainty In times of uncertainty, people crave In times of uncertainty, people crave

leadershipleadership Key attributes of leadership:Key attributes of leadership:

– Honesty and “transparency”Honesty and “transparency”– Reiterating goalsReiterating goals– Demonstrating confidenceDemonstrating confidence– Consistency between personal and Consistency between personal and

professional behaviourprofessional behaviour

Notions challengedNotions challenged ““ Nations” are losing relevanceNations” are losing relevance A seamless global market is A seamless global market is

emergingemerging Information is freeInformation is free The five billion people earning less The five billion people earning less

than HK$30,000 per year are not than HK$30,000 per year are not relevant to businessrelevant to business

Global disturbanceGlobal disturbance Movement of capitalMovement of capital Flow of goodsFlow of goods Collaboration and knowledgeCollaboration and knowledge PeoplePeople

FM responds to businessFM responds to business Values and assumptions are Values and assumptions are

continually challengedcontinually challenged Security concerns are omni-presentSecurity concerns are omni-present Product cycles grow shorterProduct cycles grow shorter Deregulation disturbs established Deregulation disturbs established

orderorder

FM responds to businessFM responds to business Rethinking business mission and Rethinking business mission and

strategystrategy Re-engineering work processesRe-engineering work processes Continual striving [for higher quality Continual striving [for higher quality

and improved efficiency]and improved efficiency] Shrinking hierarchiesShrinking hierarchies

FM responds to businessFM responds to business Status-free layoutStatus-free layout Landscaped office campusLandscaped office campus Cybernetics integrates the Cybernetics integrates the

workspace as communications workspace as communications device and control systemdevice and control system

Engaging workplaces oriented Engaging workplaces oriented toward the semi-autonomous work toward the semi-autonomous work groupgroup

……but when?but when? Status-free layout (first proposed by Status-free layout (first proposed by

Frederick Taylor, 1856-1915)Frederick Taylor, 1856-1915) Landscaped office campus (pre-war Landscaped office campus (pre-war

Germany)Germany) Workspace as communications device and Workspace as communications device and

control system (Cybernetics developed by control system (Cybernetics developed by Norbert Wiener, 1894-1964)Norbert Wiener, 1894-1964)

Engaging workplaces oriented toward the Engaging workplaces oriented toward the semi-autonomous work group semi-autonomous work group (Scandinavia, 1970s)(Scandinavia, 1970s)

ReallyReally TENTEN times more productive? times more productive?

Reward for performanceReward for performance xx 2.7 2.7 Redesign work processRedesign work process xx 3.3 3.3 Optimize physical layoutOptimize physical layout x x 4.44.4 Overlap responsibilitiesOverlap responsibilities x x 7.47.4

Workplace strategic developmentWorkplace strategic development

Awareness of problemsAwareness of problems Awareness of what worksAwareness of what works Understanding of underlying Understanding of underlying

conditionsconditions Understanding of objectivesUnderstanding of objectives Maintain, redesign and manage Maintain, redesign and manage

relationship between environment relationship between environment and its usesand its uses

Workplace development elementsWorkplace development elements

Security and ControlSecurity and Control InsuranceInsurance Risk management strategiesRisk management strategies Location planningLocation planning DesignDesign ConstructionConstruction Operation and maintenanceOperation and maintenance

Cycle of the Cycle of the 77 steps to “change” steps to “change”

Entrenched and comfy

Seek alternatives

Raise any and all

objections

Grudging acceptance

Point out benefits

preceeding change

Very gradual appreciation of benefits

This is definitely the

best way!

SUCCESSFUL ADAPTERSUCCESSFUL ADAPTER

COMFORTABLY IN THE PASTCOMFORTABLY IN THE PAST

Thank youThank you

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