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New Directions New Realities David Werner President International Facility Management Association, Hong Kong Chapter

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  • New DirectionsNew RealitiesDavid WernerPresidentInternational Facility Management Association, Hong Kong Chapter

  • What must we face?Unprecedented speed of changeAn historic, world-changing eventGlobalization imposes trends from one region on anotherPeople, generally speaking, resist and do not adapt well to change

  • Cushioning uncertaintyIn times of uncertainty, people crave leadershipKey attributes of leadership:Honesty and transparencyReiterating goalsDemonstrating confidenceConsistency between personal and professional behaviour

  • Notions challengedNations are losing relevanceA seamless global market is emergingInformation is freeThe five billion people earning less than HK$30,000 per year are not relevant to business

  • Global disturbanceMovement of capitalFlow of goodsCollaboration and knowledgePeople

  • FM responds to businessValues and assumptions are continually challengedSecurity concerns are omni-presentProduct cycles grow shorterDeregulation disturbs established order

  • FM responds to businessRethinking business mission and strategyRe-engineering work processesContinual striving [for higher quality and improved efficiency]Shrinking hierarchies

  • FM responds to businessStatus-free layoutLandscaped office campusCybernetics integrates the workspace as communications device and control systemEngaging workplaces oriented toward the semi-autonomous work group

  • but when?Status-free layout (first proposed by Frederick Taylor, 1856-1915)Landscaped office campus (pre-war Germany)Workspace as communications device and control system (Cybernetics developed by Norbert Wiener, 1894-1964)Engaging workplaces oriented toward the semi-autonomous work group (Scandinavia, 1970s)

  • Really TEN times more productive?Reward for performancex 2.7Redesign work processx 3.3Optimize physical layoutx 4.4Overlap responsibilitiesx 7.4

  • Workplace strategic developmentAwareness of problemsAwareness of what worksUnderstanding of underlying conditionsUnderstanding of objectivesMaintain, redesign and manage relationship between environment and its uses

  • Workplace development elementsSecurity and ControlInsuranceRisk management strategiesLocation planningDesignConstructionOperation and maintenance

  • Cycle of the 7 steps to changeEntrenched and comfySeek alternativesRaise any and all objectionsGrudging acceptancePoint out benefits preceeding changeVery gradual appreciation of benefitsThis is definitely the best way!

  • SUCCESSFUL ADAPTERCOMFORTABLY IN THE PAST

  • Thank you

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