Text of New Directions New Realities David Werner President International Facility Management Association,...
New DirectionsNew RealitiesDavid WernerPresidentInternational Facility Management Association, Hong Kong Chapter
What must we face?Unprecedented speed of changeAn historic, world-changing eventGlobalization imposes trends from one region on anotherPeople, generally speaking, resist and do not adapt well to change
Cushioning uncertaintyIn times of uncertainty, people crave leadershipKey attributes of leadership:Honesty and transparencyReiterating goalsDemonstrating confidenceConsistency between personal and professional behaviour
Notions challengedNations are losing relevanceA seamless global market is emergingInformation is freeThe five billion people earning less than HK$30,000 per year are not relevant to business
Global disturbanceMovement of capitalFlow of goodsCollaboration and knowledgePeople
FM responds to businessValues and assumptions are continually challengedSecurity concerns are omni-presentProduct cycles grow shorterDeregulation disturbs established order
FM responds to businessRethinking business mission and strategyRe-engineering work processesContinual striving [for higher quality and improved efficiency]Shrinking hierarchies
FM responds to businessStatus-free layoutLandscaped office campusCybernetics integrates the workspace as communications device and control systemEngaging workplaces oriented toward the semi-autonomous work group
but when?Status-free layout (first proposed by Frederick Taylor, 1856-1915)Landscaped office campus (pre-war Germany)Workspace as communications device and control system (Cybernetics developed by Norbert Wiener, 1894-1964)Engaging workplaces oriented toward the semi-autonomous work group (Scandinavia, 1970s)
Really TEN times more productive?Reward for performancex 2.7Redesign work processx 3.3Optimize physical layoutx 4.4Overlap responsibilitiesx 7.4
Workplace strategic developmentAwareness of problemsAwareness of what worksUnderstanding of underlying conditionsUnderstanding of objectivesMaintain, redesign and manage relationship between environment and its uses
Workplace development elementsSecurity and ControlInsuranceRisk management strategiesLocation planningDesignConstructionOperation and maintenance
Cycle of the 7 steps to changeEntrenched and comfySeek alternativesRaise any and all objectionsGrudging acceptancePoint out benefits preceeding changeVery gradual appreciation of benefitsThis is definitely the best way!
