Identifying and Educating the Next Generation of Check Leaders

FINDING TOMORROW’S

TALENT

Identifying and Educating the

Next Generation of Check Leaders

Nolan Heiter, SunTrust Bank Ben Padgett, BBVA Compass Brenda Truett, Redding Bank of Commerce Cheryl Yavornitzki, LendingTools.com

FINDING TOMORROW’S TALENT

The check world has changed, and

with it the talent pool.

Migration to image presents

challenges for the hiring manager.

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FINDING TOMORROW’S TALENT

• CHECK BUSINESS HAS HISTORICALLY

CREATED LEADERS ORGANICALLY OVER

LONG CAREERS

• TENURE IN THE BUSINESS IS HIGH AMONG

ITS LEADERS

• LET’S DO A SURVEY…

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FINDING TOMORROW’S TALENT

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Less than 2 Yrs 11% 2 to 5 Yrs

12%

5 to 10 Yrs 22%

10 to 20 Yrs 32%

20+ Yrs 23%

2012 NCP EXAM – TEST TAKERS’ TENURE IN CHECK

FINDING TOMORROW’S TALENT

Yesterday’s Check Shop…

• Large Staff with multiple levels

• Lots of Paper – Inefficiencies

• Large Space – Required Movement, Attention

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FINDING TOMORROW’S TALENT

Yesterday’s Check Shop…

• Large Staff with multiple levels

• Lots of Paper - Inefficiencies

• Large Space – Required Movement, Attention

Today’s Check Shop…

• Small Staff, Possibly Remote

• Much Less Paper

• Less Handling, Movement of Paper

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FINDING TOMORROW’S TALENT

• I have found the people, now how do I educate them?

• Banking Degree Programs such as…

– Bank Operations Institute at Southwest School of Banking

– Graduate School of Banking at LSU

• Longer term commitments

• Higher Costs

• Low Correlation to Check

• More focused on the lending side

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FINDING TOMORROW’S TALENT

• I have found the people, now how do I educate them?

• Community College Programs like…

– Frederick Community College in Maryland

– Riverside City College in California.

• Often shorter term

• Certification varies

• More affordable

• Local

• Lack content specific to checks and check law

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FINDING TOMORROW’S TALENT

• I have found the people, now how do I educate them?

• Industry Group Programs, such as..

– AIB Bank Operations Diploma

– Bankersweb.com

– Bankersonline.com

– ECCHO – NCPC Exam Prep w/ Partners

• Bankerstuff.com, Viewpointe

• Very focused

• May be tailored by using various providers

• Very affordable

• Anytime, anywhere

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FINDING TOMORROW’S

TALENT Identifying and Educating the Next Generation of

Check Leaders

Nolan Heiter, SunTrust Bank Ben Padgett, BBVA Compass Cheryl Yavornitzki, LendingTools.com Brenda Truett, Redding Bank of Commerce

FINDING TOMORROW’S TALENT

• Changes in Check Processing Have Led to

Recruiting Different Skill Sets

• Payments Expert vs. Check Expert

• Need Broader Problem Solving Skills

• LEAP – BBVA Compass Program for Grads

• Higher Tech Industry is More Appealing to

Young Candidates

Ben Padgett, BBVA Compass

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FINDING TOMORROW’S

TALENT Identifying and Educating the Next Generation of

Check Leaders

Nolan Heiter, SunTrust Bank Ben Padgett, BBVA Compass Cheryl Yavornitzki, LendingTools.com Brenda Truett, Redding Bank of Commerce

FINDING TOMORROW’S TALENT

• Industry Knowledge in the Service Provider

Market

• Value of Understanding Regulations and

Industry Processes in Providing Services

• Value to Banking Professionals in Working for

a Service Provider

• Where Bankers Flourish in a Service Provider

Organization

Cheryl Yavornitzki, LendingTools.com

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FINDING TOMORROW’S

TALENT Identifying and Educating the Next Generation of

Check Leaders

Nolan Heiter, SunTrust Bank Ben Padgett, BBVA Compass Cheryl Yavornitzki, LendingTools.com Brenda Truett, Redding Bank of Commerce

FINDING TOMORROW’S TALENT

Consequences for Lack of Knowledge

• Case Study

• Training

• Check and ACH Differences

• Way Back Then…

Brenda Truett, Redding Bank of Commerce

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DISCUSSION / QUESTIONS

Thank You!