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FINDING TOMORROW’S TALENT Identifying and Educating the Next Generation of Check Leaders Nolan Heiter, SunTrust Bank Ben Padgett, BBVA Compass Brenda Truett, Redding Bank of Commerce Cheryl Yavornitzki, LendingTools.com

Identifying and Educating the Next Generation of Check Leaders

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Page 1: Identifying and Educating the Next Generation of Check Leaders

FINDING TOMORROW’S

TALENT

Identifying and Educating the

Next Generation of Check Leaders

Nolan Heiter, SunTrust Bank Ben Padgett, BBVA Compass Brenda Truett, Redding Bank of Commerce Cheryl Yavornitzki, LendingTools.com

Page 2: Identifying and Educating the Next Generation of Check Leaders

FINDING TOMORROW’S TALENT

The check world has changed, and

with it the talent pool.

Migration to image presents

challenges for the hiring manager.

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Page 3: Identifying and Educating the Next Generation of Check Leaders

FINDING TOMORROW’S TALENT

• CHECK BUSINESS HAS HISTORICALLY

CREATED LEADERS ORGANICALLY OVER

LONG CAREERS

• TENURE IN THE BUSINESS IS HIGH AMONG

ITS LEADERS

• LET’S DO A SURVEY…

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Page 4: Identifying and Educating the Next Generation of Check Leaders

FINDING TOMORROW’S TALENT

4

Less than 2 Yrs 11% 2 to 5 Yrs

12%

5 to 10 Yrs 22%

10 to 20 Yrs 32%

20+ Yrs 23%

2012 NCP EXAM – TEST TAKERS’ TENURE IN CHECK

Page 5: Identifying and Educating the Next Generation of Check Leaders

FINDING TOMORROW’S TALENT

Yesterday’s Check Shop…

• Large Staff with multiple levels

• Lots of Paper – Inefficiencies

• Large Space – Required Movement, Attention

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Page 6: Identifying and Educating the Next Generation of Check Leaders

FINDING TOMORROW’S TALENT

Yesterday’s Check Shop…

• Large Staff with multiple levels

• Lots of Paper - Inefficiencies

• Large Space – Required Movement, Attention

Today’s Check Shop…

• Small Staff, Possibly Remote

• Much Less Paper

• Less Handling, Movement of Paper

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Page 7: Identifying and Educating the Next Generation of Check Leaders

FINDING TOMORROW’S TALENT

• I have found the people, now how do I educate them?

• Banking Degree Programs such as…

– Bank Operations Institute at Southwest School of Banking

– Graduate School of Banking at LSU

• Longer term commitments

• Higher Costs

• Low Correlation to Check

• More focused on the lending side

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Page 8: Identifying and Educating the Next Generation of Check Leaders

FINDING TOMORROW’S TALENT

• I have found the people, now how do I educate them?

• Community College Programs like…

– Frederick Community College in Maryland

– Riverside City College in California.

• Often shorter term

• Certification varies

• More affordable

• Local

• Lack content specific to checks and check law

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Page 9: Identifying and Educating the Next Generation of Check Leaders

FINDING TOMORROW’S TALENT

• I have found the people, now how do I educate them?

• Industry Group Programs, such as..

– AIB Bank Operations Diploma

– Bankersweb.com

– Bankersonline.com

– ECCHO – NCPC Exam Prep w/ Partners

• Bankerstuff.com, Viewpointe

• Very focused

• May be tailored by using various providers

• Very affordable

• Anytime, anywhere

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Page 10: Identifying and Educating the Next Generation of Check Leaders

FINDING TOMORROW’S

TALENT Identifying and Educating the Next Generation of

Check Leaders

Nolan Heiter, SunTrust Bank Ben Padgett, BBVA Compass Cheryl Yavornitzki, LendingTools.com Brenda Truett, Redding Bank of Commerce

Page 11: Identifying and Educating the Next Generation of Check Leaders

FINDING TOMORROW’S TALENT

• Changes in Check Processing Have Led to

Recruiting Different Skill Sets

• Payments Expert vs. Check Expert

• Need Broader Problem Solving Skills

• LEAP – BBVA Compass Program for Grads

• Higher Tech Industry is More Appealing to

Young Candidates

Ben Padgett, BBVA Compass

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Page 12: Identifying and Educating the Next Generation of Check Leaders

FINDING TOMORROW’S

TALENT Identifying and Educating the Next Generation of

Check Leaders

Nolan Heiter, SunTrust Bank Ben Padgett, BBVA Compass Cheryl Yavornitzki, LendingTools.com Brenda Truett, Redding Bank of Commerce

Page 13: Identifying and Educating the Next Generation of Check Leaders

FINDING TOMORROW’S TALENT

• Industry Knowledge in the Service Provider

Market

• Value of Understanding Regulations and

Industry Processes in Providing Services

• Value to Banking Professionals in Working for

a Service Provider

• Where Bankers Flourish in a Service Provider

Organization

Cheryl Yavornitzki, LendingTools.com

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Page 14: Identifying and Educating the Next Generation of Check Leaders

FINDING TOMORROW’S

TALENT Identifying and Educating the Next Generation of

Check Leaders

Nolan Heiter, SunTrust Bank Ben Padgett, BBVA Compass Cheryl Yavornitzki, LendingTools.com Brenda Truett, Redding Bank of Commerce

Page 15: Identifying and Educating the Next Generation of Check Leaders

FINDING TOMORROW’S TALENT

Consequences for Lack of Knowledge

• Case Study

• Training

• Check and ACH Differences

• Way Back Then…

Brenda Truett, Redding Bank of Commerce

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Page 16: Identifying and Educating the Next Generation of Check Leaders

DISCUSSION / QUESTIONS

Thank You!