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Home Building Guide – an outsourcing example
Financed by Swedish Governmental Agency for Innovation Systems
Background
In Sweden
• 2 million detached houses and owners
• 100 000 building permits per year (90% is private)
• 10 000 new houses per year
• 950 000 registrations (mortgage, ratifications)
© Hans-Gunnar Samuelsson
The building process
One entrance to all information and all services that family Andersson needs to effectively plan, build, and live in their home
The vision
Consortium – six parties
• National Land Survey• National Board of
Housing, Building and Planning
• Swedish Association of Local Authorities and Regions
• University of Gävle• Tekis AB• WM-data Sverige AB
Cross-border co-operationPlanning- Important to
know- Neighborhood?- My plot? - Planning- Maps, plans - Plot, house- Heating system- Utilities- Economy Living
- Public service/taxes- Maintenance- Costs
Building- Authorities- Insurance- Quality
responsibility- Building permits- Purchase - Equipment and
material- Production- Finish project
BanksLocal
authorities
Government
authorities
House builders Insuranc
e
Architects
Surveyors
Entrepreneurs
“A helping hand for Andersson“
Infrastructure for e-services
Local authority
Bank
Builder Constructors
Heating
Portale
e
e e e
SHS
Infra services
SHSSHSSHS
SHS
Processes
Information / Digital Assistent
Info, DA
Family
Andersson
”We will build a home”
Support, exchange, acquire information
Land SurveyVillbo k:n Bank House constr.
Building permit, plans, maps, utilities
Property information, maps, survey
Credits, loan approval Drawings, pictures, prices
Portal
Information and
Transaction services
Villbo K:n Bank House constructer Interne
t
Internet
Functions• Log in•”My page” • Information• Document, Message• Navigation, Guiding • Links• Geographic entrance
Buildingpermit
Home Building Guide
Outsourcing
E-idE-id StandardsStandardsBusiness systemsBusiness systems
Infra servicesInfra servicesBusiness modelsBusiness models
IPIP
RightsRights
GISGIS
TransmissionTransmission
• One portal – one citizen interface
• Portal functions, server (e-id, etc.)
• Information acquired at source
• E-services developed together
• Standardization, business
improvement
• 290 local authorities
• 5-20 government
authorities
• 100-1000 enterprises
• 10-100 other
organizations
Infrastructure Infrastructure for e-services for e-services
and informationand information
Business solution
PortalRepresentatives
for local and government authorities
Private builder Enterprises
Portal owner
AdsFees
Local authorities
Government authorities
Infra service provider
Transactions SHS node
Subscription
Basic support
Fees?
Invest in
Provide
Project headlines
• Support the private builder• Infrastructure for e-services• Cross-border e-services • Increased co-operation• Business model• Decrease own investment• More efficient• Increased business activity• Influence today’s work
Five phases
2005 oct.
Portal, e-
services
Pilot test
2006 oct. 2007 april 2008 june 2009 sept. 2010 march
Evaluation ProjectBenchtest
v.2Transfer project result
v.3 v.4 v.5
In operation
v.1
Business plan
2006 july
1 2
4
3 5
Behind the scene
• Operations as generic services
• Service Oriented Architecture
• Secure Communication on internet
• Secure Identification solution
Infra service on demand
Business model
• Pay when you use the service
• The service-holder are responsible for the operations
• One way in for all questions
• Use internet for communcation
Communication
Service Desk
Applikation & Info logistic
Workplace
Middleware & Appl integration
Server & Storage
Sec
urity
DatorhotellServerkapacitet Lagring D/R
Teknisk drift BackupInfra analys Serverkonsolidering
Core / BackboneVPN IP-Connect Internet
DMZ Brandvägg IDSLAN-Mgmt Wireless
Core Service
Antivirus Fax/SMS AD-driftMailbox / Exchange drift CitrixMessaging Migrering BizTalk
Service Desk Behörighetsadministration Service koordinering
FelanmälanSjälvbetjäningSPOC
ApplikationsdriftE-Handelsportal E2E & Portal
IN & UT dataDatabasBOSWorkshop’s ADA
(DLM) Desktop Life Cycle MgmtProduktförsörjning Arbetsplatsdrift
Paketering / Pgm distrÄrendemottagningBDDNärservice Analys&Design Avtal & garanti
Basen i vårt erbjudande….
”A complete service-solution for every demand ”
Customer and marketCustomer and market
• For the customer who
Wants to buy IT by contract
Wants to buy functions
Wants unique service
Design
Design
Implentation
Implentation
Operations
Operations
Function
Function
Consulting
Consulting
Infra service on demand
SHS-switch-SHS-switch-
serviceserviceTax AuthorityTax Authority
City of GothenburgCity of Gothenburg
City of SundsvallCity of SundsvallManPowerManPower
Local authorityLocal authority
RoadworkRoadwork
Social Social
securitysecurity
CSNCSNOtherOther
SHS-servicesSHS-services
Communication by SHS
Bank-IDFSBSHBSKBIkano
LFÖEB…
TeliaSEB
Posten
Nordea
Steria
WM-dataOCSP-
questionor CLRE-service
One API instead of 4 . (Java, WS)
The citizen with e-certificate
Ca 565´
Ca 120´
Ca 100´
Secure identification service
Switch service
ID-serviceCertificateAuthority
Holder of E-identification
Owner ofThe e-service
8. Make an agreement
3. Certificate – Identification or signing
4. Can i Thrust theCertificate ?
7. Yes or No
6. OK or not OK
5. OCSP – ask the right CA
2. Get at certificate 1. Is OK for the CA in a defined way
Four parts connecting
SPOC
Service Desk & ÄrendemottagningBehörighetsadministration Service koordinering
BeställningSjälvbetjäningSPOC
One customer-team makes understanding for customer knowledge more complete
Solve up to 95 % of the problems
Coordinating and case handler Escalating rules Reporting and Information Contact with vendors
Standard reporting system Statistic depending on handling time, way of contact,…
Extras Handling workshop with the customer for better usage Extra help at holidays or sickness situations
Single Point Of Contact
Conclusions
• What do you want to do on your own
• Concentrate on your unique solutions
• Pay as you grow• Use solutions ”on the
market”• Start with easy e-
services • Think about the users
needs
More information
Contact: Patrik Ottoson, National Land Survey
Lennart Jonsson, WM-dataWeb: www.byggavilla.orgE-letter: by subscription
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