Final 2016 Resume

tm.seaton2000@gmail.com 118 Vine Street Yukon OK 73099 405-837-5779

OBJECTIVESeeking a position that will benefit from my customer service experience, positive

interaction skills where my 10 years’ experience can improve the customer satisfaction.

EDUCATIONColorado Technical University Online

July 2018 Bachelors Degree Vatterott College

January 2006 Associates Degree

EXPERIENCEDell

3501 SW 15th St Oklahoma City, Oklahoma 73108 CSR /Floor Support September 2015 – Current

Assisted members with questions about their health care coverage

Assisted members with filling our applications and submitting documents

Floor Support for CSR’s who needed help with a members account

Worked on escalated cases and other departments to resolve issues

Handled Supervisor calls and de-escalated members

Certifit 4701 West Reno Avenue Oklahoma City, Oklahoma 73127Customer Service April 2014 to June 2015

Took part orders for over the phone and front counter

Handled drivers log and Cleaned lobby and phone room

SKILLSPatience

Attentiveness

TOSHA MARIE SEATON

tosha Marie seaton

Time ManagementWilling learn

Clear CommunicationTenacity

Goal Oriented

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