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How will the first set of Indian smart cities look like?
The First Steps
INNEFU LABS MAKES INROADS INTO
THE DEFENSE SECTOR p. 24
IS YOUR MOBILE APPLICATION SECURE AND
ENABLED WITH RIGHT LEVEL OF PROTECTION? p. 26
INDIA IS THE FOURTH LARGEST MARKET FOR
VDI IN THE WORLD: MILIND YEDKAR, DELL p. 38
w
ww.dqindia.com
VOL XXXIV No 09 I MAY 15, 2016
THE BUSINESS OF INFOTECH
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52
Concentrix is focusing
more on analytics and
digital
ANUJ KUMAR, GM India and South Asia andGlobal Lead Analytics, Concentrix
MAY 15, 2016
28
Startups motivated
banks to digitize fast
RITESH PAI, Senior President &Country Head, Digital Banking, YES Bank
46
popSLATE 2 E-Ink iPhone
Case: One Mobile Phone
Case to Rule them All
GREG MOON
CMO, Co-founder, popSLATE
38
India is the fourth
largest market for VDI
in the world
MILIND YEDKAR, General Manager, Asia Pacificand Japan, Cloud Client Computing, Dell
60
Todays security
challenges cannot be
secured with mere
incremental thinking
BS NAGARAJAN,Senior Director- Systems
Engineering, VMware India
T A L K I N G P O I N T
Indias Questfor Smart CitiesAs the Indian government has stepped up its
efforts to shape up the first set of smart cities,
there are active discussions how the Indian smart
cities are going to look like
16 ICOVER STORY
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06 Edit
07 DQ Team
08 Short Takes
74
Last Matter
REGULAR
CONTENTS
INDUSTRY
32
Building Cities for Tomorrow
36 How a Liquid Workforce will Propel
Organizations into the Digital Landscape
41 Threat Landscape Grows Complex and
Chameleon-like
43
The Signal and the Noise: Unleashing the
Power of the IoT
49 Network SecurityIts Everybodys Business!
54
Five Barriers to Broadband Adoption in India
58 Smart Cities Not Necessarily Secure Cities
63 Relevance of End-to-End Security in an IoT
Environment
65 IoT:Its Impact and the Importance of Testing
67 The Future of Email Marketing
69
Critical Role of Technology in Shaping the
future of HR Practices
71 Staying Ahead of Data Breaches
ENTERPR I SE
26 Is Your Mobile
Application Secure
and Enabled with Right
Level of Protection?
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TheTwo Parts
EDIT
Much has been written and spoken about the making of a digital enterprise. It is now well understood thatthe digital enterprise is not only about technology but it is also about identifying areas for innovation,creating new business processes, and in many cases, creating new business architectures and new
business models. Converging technologies make these endeavors possible. Even though it might seem tobe the preponderant element, technology alone wouldnt help in realizing the dream of the digital enterprise.
What is/are the missing element/s? It is hard to call it by one any name, but it is a motley set of capabilitiesthat really determine the chances of success in creating the digital enterprise. This set includes thingsas diverse as organization culture, mindset towards innovation, ability to understand customer behavior,organization structure, and many more. Call it the creative part of the organization. Taken together withtechnology, it forms one whole. It is like the yin and yang, the body and the mind, or the left brain and theright brain.
Enterprises need to understand this dichotomous aspect to be able to transform themselves into digitalenterprises. In reality, mastering the creative side of the organization is the bigger challenge. Technology andcapabilities in technology can be sourced externally most of the time, but the creative aspects have to benurtured internally. For example, the creative aspect could mean devising a new approach for customers toco-create products or services in a hyper-customization mode and the technology used to deliver this newapproach could be procured from a technology vendor.
The impact of this duality is so telling that even technology service providers are grappling with theirown set of challenges. I met a leading global IT services vendor who claimed to offer digital transformationservices. The vendor had acquired capabilities in digital marketing, customer experience management,consulting by buying out various specialist companies. But when they set out to sell their services in themarket, various incompatibilities between the technical part of the organization and the creative part of theorganization arose. The vendor pointed out that such incompatibility issues also existed within their clientorganizations so much so that it became a four-way problem!
CIOs would often find themselves bang in the middle of this turmoil. Yet, CIOs are the most suited toplay the bridge between the technical and creative sides of the organization. The challenge is huge, but therewards are handsome.
Ed Nair
ednair@cybermedia.co.in
Ed NairEditor-at-large
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|A CyberMedia Publication www.dqindia.com May 15, 2016 | 7
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EDITORIAL
EDITOR AND GROUP EDITOR:Ibrahim Ahmad
GROUP EDITOR - IT BUSINESS :Ed Nair
GROUP EDITOR - TECHNOLOGY:Anil Chopra
GROUP EDITOR - SPECIAL PROJECTS: Rajneesh De
ASSOCIATE EDITOR:Shrikanth G (Chennai), Onkar Sharma (Gurgaon)
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INDUSTRY| SHORT TAKESCompiled By:
Ruchika Goel
ruchikag@cybermedia.co.in
Honeywell Process Solutions Digital Transformation
Business to Help Customers Benefit from Industrial IoT
VirtusaPolaris and WorkFusion to DeliverRobotic Automation and AI-powered Cognitive
Automation to the Financial Services Sector
Honeywell Process Solutions (HPS) an-
nounced it has established a new business
unit to help manufacturers harness the In-
dustrial Internet of Things (IIoT) and more
rapidly deploy technologies that will allow
them to better manage and analyze data, making their
operations safer, more reliable and more efficient.
Since HPSs introduction of the modern automation
control system, we have helped plants and manufacturing
sites around the world use an increasing amount of data
to solve customers productivity and safety challenges
said Vimal Kapur, HPS president. As manufacturers are
looking to take the next step to manage and exploit data
across multiple sites in locations across the globe, our
new business unit will be a focused resource to provide
that expertise.
Andrew Hird has been named vice president and gen-
eral manager of Honeywells new Digital Transformation
unit and will report to Kapur. Hird most recently served
as HPSs global vice president of sales, where he gained
exposure to customers in industries ranging from oil and
gas and mining to power generation, and pulp and paper.
Hird has more than 20 years of industry experience, in-cluding 12 years with Honeywell.
Honeywells deep expertise in IIoT allows us to solve
customer challenges by consolidating data in the cloud
from multiple disparate systems, applying higher-level
analytics and leveraging experts who are often physically
remote from the customer site, Hird said. Honeywell is
in a unique position of being the recognized leader in au-
tomation and control room solutions for a wide range of
process industries, plus we have advanced knowledge inconnectivity with OPC UA, cyber security and advanced
software development.
VirtusaPolaris and WorkFusion announced a
partnership to deliver new smart automation
solutions for the banking and financial serv-
ices (BFS) market. The combination of Virtu-
saPolaris deep BFS industry and process ex-
pertise and WorkFusions cutting edge platform will help
clients reduce operational costs, while improving quality,
productivity and agility.
Most financial services organizations continue to strug-
gle with inefficient legacy systems that have not kept pace
with the change in business and regulations, introducing
gaps in process automation that negatively impact effi-
ciency of business operations. Many of these gaps are low
complexity high volume routine process steps and mostorganizations have deployed large operational workforces,
frequently offshore, to handle these processes, said Bob
Graham, global solutions head, Banking and Financial
Services at VirtusaPolaris. WorkFusions combination of
robotic and cognitive automation supported by Virtusa-
Polaris expert consulting and implementation services
allow customers to improve quality through greater accu-
racy and the removal of human error, reduce costs through
rapid automation of manual tasks, and accelerate time to
market with our proven delivery approach.
At the core of WorkFusions SPA software are three
powerful capabilities: Workforce orchestration, robotic
process automation (RPA) and cognitive automation
which, together, help organizations improve workforce
agility and elasticity and automate manual processesthrough rapidly evolving AI.
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Insurers will Succeed at Digital Transformation
by Putting People First: Accenture
Seniorworld.com Unveils Easyfone:Indias Most Friendly Phone for Seniors
While the next wave of digital technolo-
gies will transform the very nature of in-
surance organizationsincluding what
they do and how they do it those
that succeed will do so by dramatically
transforming their workforces and cultures to operate in a
digital world, according to a new report from Accenture.
Based on a survey of nearly 450 insurance executives,
the Accenture Technology Vision for Insurance 2016 report
titled People First: The Primacy of People in the Age of
Digital Insurance states that the next wave of technol-
ogy Internet of Things (IoT), platform-based ecosystems
and artificial intelligence is maturing and expected to ul-
timately transform the very nature of the insurance organi-
zation and what it does. In fact, 90 percent of the insurers
surveyed said they expect the pace of technology change
to increase rapidly or at an unprecedented rate over the
next three years. In addition, more than four-fifths (83 per-
cent) of insurers see IoT bringing about significant change
or complete transformation in the industry.
The report states that the digital trends identified in Ac-
centures Technology Vision 2016 report intelligent auto-
mation, liquid workforce, platform economy, predictabledisruption and digital trust offer insurers an opportunity
to shift from their traditional business model to one where
they can automatically assess and price risk directly, indi-
vidually and in real-time, as well as help customers avoid
losses in the first place. However, taking full advantage of
these trends will require insurers to dramatically transform
Seniorworld.com, Indias first company which
is focused on the holistic needs of seniors
has announced the launch of easyfone, In-
dias most senior-friendly feature phone with
unmatched features.
Every aspect of easyfone has been designed keeping in
mind the unique needs of seniors; whether it is the easy-
to-read large screen with big font, large dialing keys, the
cradle charger which makes phone charging easier or
Photo-dial with which Seniors can dial their favorite con-
tacts through a single key press.
With an increasing number of seniors living by them-selves, their safety & security needs are bigger than ever
their workforce and culture.
The emergence of digital technologies and the adop-
tion of platform partnerships is causing a shift in the in-
surance workforce, said John Cusano, senior managing
director of Accentures global Insurance practice. Digital
insurers are hiring employees that are more tech savvy,
creative and analytical, and they are now competing for
top scientific, engineering, technology and mathematicstalent. Insurers are also increasingly introducing intel-
ligent automation that can consume and analyze vast
amounts of data and perform complex processes to
complement this new workforce. Companies need to be
forward-thinking about evolving their culture to embrace
all of these changes.
before. Easyfone helps seniors get help during emergencies
through the SOS button. Pressing the SOS button sets off a
chain of 4 automated actions including calls and SMS to 5
emergency contacts with critical details. The critical details
comprises the location of the user, the battery strength of
the device and contact details of the users doctors, medi-
cal Insurance etc. Other features include the Whitelist op-
tionwhich limits incoming calls only from the white listed
numbers, a customizable menu that helps hide unused fea-
tures, and some other features which havent been seen in
feature phones before. The after-sales service is also de-
signed for the comfort of seniorswith the company offer-ing a home pickup and delivery service for repairs.
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Hitachi Data Systems Adds Native NAS and Cloud Tiering
to Virtual Storage Platform, Expands Analytics Software
NEC and DMIC Trust form JV toProvide Logistics Visualization Services in India
Hitachi Data Systems (HDS), a wholly owned
subsidiary of Hitachi, announced new up-
grades and additions to its Hitachi Virtual
Storage Platform (VSP) G series portfolio de-
signed to reduce the ongoing costs of tradi-
tional environments and exploit and monetize data, which
is too often trapped in silos of technology. Digital trans-
formation has put data at the center of business strategy
and has made IT a key element of corporate success, but
is also putting new pressures on IT to modernize proc-
esses, systems and skillsets. To help break down data
silos and modernize storage management, Hitachi Data
Systems has embedded NAS functionality, cloud optimi-
zation and enhanced VMware integration into VSP G400,
VSP G600 and VSP G800 storage platforms to simplify
and accelerate data center modernization efforts.
OPTIMIZED FOR THE CLOUD
Customers continue to re-assess their IT strategies to find
ways to optimize and reduce the ongoing costs of tradi-
tional storage and cloud services, but they are in need
of flexible solutions that can address disparate environ-
ments such as virtualization, remote and core data cent-
ers and dynamic cloud strategies, to meet infrastructure
requirements for a vari-
ety of applications. As a
cloud-optimized, unified
storage platform, the VSP
G series was built to meet
these needs and contin-
ues to exemplify Hitachis
strong investment phi-
losophy in innovation, with
more than 4,000 patents
in SAN and NAS-relatedtechnologies.
N
EC Corporation and the DMIC Trust have
established a joint venture company,
DMICDC Logistics Data Services Limited,
for providing logistics visualization services
in India. NEC and DMIC Trust will each hold
50% of the joint ventures total capital of approximately 8
mn Indian Rupees (INR).
This is the first commercial project to originate from
the Smart Community initiatives of the Delhi Mumbai In-
dustrial Corridor, which is being promoted jointly by the
Indian and Japanese governments. Since 2010, the Japa-
nese Ministry of Economy, Trade and Industry (METI) has
played a key role in helping NEC and DMIC Trust to estab-
lish this new company.
The new company will provide shippers and transport
operators with logistics visualization services, enabling
them to perform real-time searches based on accuratepositional information, showing the location of contain-
ers being transported by rail or road between Delhi and
Mumbai. This will make significant contributions to short-
ening shipping lead times, reducing inventory levels and
improving the accuracy of production plans.
To provide these services, the new company will affix
RFID tags to shipping containers being loaded and un-
loaded at ports in Mumbai. It will also install RFID reader/
writers at locations such as port entrances and exits, toll
plazas on the expressway between Delhi and Mumbai,
and inland container depots where customs inspections
are carried out and cargo reloaded. Positional information
obtained by RFID reader/writers will then be gathered in
real time via a cloud-based logistics visualization system.
There are plans to link up the logistics visualization sys-
tem with rail transit management systems, port manage-
ment systems and other existing systems in the future, in
order to gather information such as freight train runningtimes and container management status at the port.
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Freecharge Appoints Fareed Jawad as
Vice President and Principal Product Architect
Mobile-Optimized Work Environments DriveHigher Employee Engagement and Performance
Freecharge, digital payments platform an-
nounced the appointment of Fareed Jawad as
the Principal Product Architect and Vice Presi-
dent (VP) payments. In his new role, Fareeds
mandate will be to build payments technolo-
gies at Freecharge. Additionally, he will lead the efforts
on building technologies for solving the unique payments
problems in India.
Freecharge is on a mission to build the world-class
payments ecosystem for merchants and customers. The
company seeks to work collaboratively with various in-
novators and emerging FinTech players to implement
the most reliable and frictionless payment method and
Fareed will be instrumental in driving this with the senior
leadership team at Freecharge.
Prior to his appointment at Freecharge, Fareed most
Anew global study, Mobility, Performance and
Engagement by The Economist IntelligenceUnit (EIU) has established a measurable link
between more mobile-first working environ-
ments and an increase in employee engage-
ment, proving that CIOs can drive increased business
performance through well-developed and executed mo-
bile strategies.
Sponsored by Aruba, a Hewlett Packard Enterprise
company, the study showed that companies rated by em-
ployees as pioneers in how they support mobile tech-
nology saw a rise in productivity (16%), creativity (18%),
satisfaction (23%), and loyalty (21%), when compared to
organizations that were poorly rated at supporting mobile
technology.
Today, most companies and employees understand
that a mobile-first approach can be good for business,
but if you can tell a CEO of a Fortune 500 company that
their organization can achieve a 16% increase in em-
ployee output, or tell HR directors that they can increase
loyalty by over one-in-five, we believe they would make
mobility an even greater investment priority, said Chris
Kozup, Vice President of Marketing at Aruba, a Hewlett
Packard Enterprise company.
While past studies have recognized the impact of in-creased mobility on employee engagement, establishing
recently served as Principal Product Architect at Amazon
India, where he was responsible for building the core pay-
ment processing infrastructure for the organization. Be-
fore joining Amazon, Fareed was with Flipkart as Director
Product Management and was part of the core team
that launched PayZippy.
Fareeds appointment reaffirms Freecharges com-
mitment to hiring the industrys best talent. We are on a
cusp of a revolution to accelerate the FinTech capabili-
ties in India. We look forward to Fareeds contribution
in strengthening our technical expertise and payments
capabilities with his in-depth understanding of payments
sector. Fareed will be responsible for developing products
for customers and merchants both online and offline, in
line with our vision to be the digital OS for the payments
business in India. said Govind Rajan, COO, Freecharge.
the business outcome has been a missing link. This report
quantifies it, he added.
The report, which surveyed 1,865 employees globally,
demonstrates that many workers recognize the benefits
of mobile-optimized work environments. In fact, six in ten
(60%) employees said mobile technology makes them
more productive, while more than four in ten (45%) be-
lieve it causes their creativity to rise.
The EIUs analysis looked to define how the wide adop-
tion of mobile technology was impacting business out-
comes by defining the key dimensions of a mobile-first
employee experience, then demonstrating how each
dimension contributes toward business performance. Anumber of key trends stood out:
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Lendingkart Group Appoints
Anand Mishra as VP, Product Analytics
Forcepoint 2016 Global Threat Report:Evasion, Insider Threats, and Ransomware Advance;
New Jaku Botnet Targets Asia
Lendingkart Group recently announced that
Anand Mishra, a tech veteran, has stepped in
the critical role of VP- Product Analytics. In his
current undertaking, Anand Mishra would be
actively involved in honing the product profile
and enhancing the small business financing platform.
After completing his Bachelors and Masters in Electri-
cal Engineering from IIT Kanpur, Anand has worked as
an Analytics Specialist Consultant, Senior Data Scientist
and Senior Manager with some of the most renowned or-
ganizations. An expert in creating and leading teams to
achieve high impact business goals, Anand effortlessly
juggles between problem identification, brainstorming &
strategizing and seamless implementation of solutions.
In his most recent endeavor, he headed the Analytics
team of HTMedia and accomplished the systems revamp
to achieve 200% better mailer responses and 30% im-
proved responses to cold calling.
Speaking about the recent hire, Harshvardhan Lunia,
Co-Founder & CEO, Lendingkart Technologies said,
Lendingkart Group is perpetually on lookout for the right
talent to enhance and escalate the processes. We are
pleased to have Anand Mishra on-board, who has already
proven his mettle as a data scientist and VP, Analytics. I
am positive that this alliance will help us, both Lending-
kart Group and Anand, to realize the best of our potential
and achieve our personal and professional objectives.
Anand Mishra, who has worked as VP, Analytics in
the past with Tickled Media, the largest parenting por-
tal in South East Asia, is excited to be part of Lending-
kart Group. Further commenting on the announcement,
Anand Mishra, VP, Product Analytics said, I feel passion-
ately towards the vision of Lendingkart Group, striving to
facilitate the working capital for SMEs. Given the rise in
entrepreneurial ecosystem, our service offerings are more
paramount than ever. I am also excited to be working
closely with a team of passionate techies, data scientists
and seasoned bankers at the Group and hope that to-
gether we would create significant synergies to achieve
our highest goals and responsibilities.
F
orcepoint, empowering organizations to drive
business forward through transformative se-
curity technologies, released the Forcepoint
2016 Global Threat Report, detailing some of
the latest evolving threats, gathered from more
than three billion data points per day in 155 countries
around the world.
This years report analyzes the impact of:
A brand new botnet campaign that Forcepoint is
calling Jaku that was discovered as a result of a 6-month
investigation by Forcepoints Special Investigations (SI)
team
A new crop of opportunistic ransomware, anti-
malware tools and issues caused by the ever-dissolving
perimeter that are posing serious challenges to
cybersecurity professionals and the organizations they
aim to protect
Increases in data breaches caused by bothmalicious and accidental insiders
Inconsistent security controls between cloud
providers and businesses, which are complicating data
protection
The continuing convergence of email and web attack
vectors as nine out of ten unwanted emails contain one or
more URLs and millions of malicious macros are being sent
The rapid evolution of the cyber threat environment
has consequences that are much broader than just tech-
nical, operational, and financial they can impact every
piece of a business, said Forcepoint Chief Scientist Dr.
Richard Ford. With this Threat Report, we want to de-
mystify these threats and help enable businesses with
tools, recommendations and, quite simply, knowledge, so
they can continue to move forward without fear.
The Forcepoint 2016 Global Threat Report details mul-
tiple behavioral and technique-based trends and provides
guidance on todays most impactful threats to assist se-
curity professionals in planning their cybersecurity de-fense strategy.
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Vodafone M-Pesa Enables
Consumers in UP to Pay Electricity Bills On the Go
Infosys Finacle partners withOnegini to Strengthen Digital Banking Offering
Vodafone M-Pesa, a unique and innovative Dig-
ital Wallet service from Vodafone that offers
Money Transfer, Bill & Utility Pay, Merchant
Payments and Business Solutions, has part-
nered with has partnered with the UP (W) State
Distribution Companies Paschimanchal Vidyut Vitran (PV-
VNL), Dakshinanchal Vidyut Vitran (DVVNL) & Madhyanchal
Vidyut Vitran (MVVNL), offering over 35 Lakh households
in Uttar Pradesh a simple, easy-to-use option to pay their
electricity bills instantly. Vodafone M-Pesa offers custom-
ers a cashless, secure platform for electricity bill payments
with the largest network of agents (or CashIn Points) to en-
able digitization of money for Cash holding population. Vo-
dafone has more than 115 lakh subscribers in UP(W) who
will now be able to pay their electricity bill through M-Pesa,
supported by more than 10,000+ outlets (or CashIn Points)
including Vodafone Company owned stores, franchisees,
and multi brand outlets. These CashIn Points provide
convenience and ease to Customers to convert cash into
digital money to participate in digital payment of Bills and
e-commerce /m-Commerce. The bill payment touch points
are easily available at every nook and corner, including 27
Vodafone brand stores.
Inviting the residents of UP(W) to reap the benefit of
instant electricity bill payment on the go through Voda-
fone M-Pesa, Commenting on this initiative,Dilip Kumar
Ganta, Business Head, UP West Vodafone India said
It has been our constant endeavor to deliver and bring
innovative and simplified service offerings relevant to the
needs of our customers in UP(W). Vodafone M-Pesa part-
nership with the three key electricity distributing bodies
in the state is one such initiative that bridges the need for
a simple, timely and cashless payment solution for con-
sumers through their mobile phones.
P
latform integration will enable secure mobile
banking through advanced biometrics and
multi-factor authentication.
Infosys Finacle, part of EdgeVerve Sys-
tems, a product subsidiary of Infosys, and
Onegini announced a partnership to integrate the Onegini
mobile security platform with Finacle banking solutions.
The integration will allow banks to provide their cus-
tomers enhanced security to access and transact across
channels. Using this solution, banks can offer customers
an option to select advanced authentication methods,
including fingerprint, facial, eye and voice recognition as
well as multi-factor authentication for added security as
they transact on devices. The end-user will be presented
different authentication methods depending on device,
location and type of transaction.
Andy Dey, President of Customer & Operations at Ed-
geVerve said, A bank is no longer somewhere to go youcarry it with you. This offers a new level of convenience,
but at the same time our customers demand secure so-
lutions. Through this partnership, we aim to provide ad-
vanced security with convenience to customers.
Since we started the company, we have worked with
many multinational enterprises in the financial industry. By
combining EdgeVerves product capabilities and deep ex-
perience with global banks, we will further strengthen our
combined offering to reach new markets and customersin the digital era, said Denis Joannides, CEO, Onegini.
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INDUSTRY| COVER STORYRuchika Goel
ruchikag@cybermedia.co.in
Indias Questfor Smart Cities
As the Indiangovernment hasstepped up itsefforts to shapeup the first setof smart cities,there are activediscussions howthe Indian smartcities are going tolook like
Several reports suggest that the urban popu-
lation in India is expected to rise by more
than 400 mn people to 814 mn by 2050. In-
dia, therefore faces the kind of urbanization
which was earlier seen in China. To stand up
to this challenge, the newly elected government has pro-
posed the smart city project which aims to create 100
cities in India by 2022, though only 22 cities have been
chosen for the first phase. Indian citizens, empowered by
the digital tech, expect quality in the government serv-
ices. Hence the public authorities are seeking to reduce
costs and raise performance by adopting technological
approaches in the delivery of public services. To this end,
the smart city initiative is gaining momentum.
Smart cities will no longer be smart enough without the
deployment of smart solutions in every aspect of these
cities. While there are several key aspects to this, smart
cities will consume smart meters, sensors and manage-
ment systems, to name a few. These tools and solutionswill play a big role in the smooth functioning of these cit-
ies. ICT will help these cities to allocate resources prop-
erly. There would be barely any leakages as the resources
will be used in an adequate manner. There would be more
usage of renewable energy. Security would be elaborate
as the sensors powered by IoT systems will keep watch
on each nook and cranny.
At a city-wide scale its about connecting, servicing and
supporting devices in a framework that manages con-
sumption and encourages efficiency. In our search for
some of the key questions around smart cities, we asked
the solution providers and sought their insights on how
these cities can be built. One of the key points which sel-
dom emerges is that it would be unfair to generalize the
smart city concept globally. Indias smart cities can not
be the lookalikes of the smart cities in Europe or the USA.
Cultural and geographical challenges are bound to shape
up the cities differently in every part of the globe.
Major IT companies are evaluating the potential of smart
cities. Let us read how IT companies view smart cities inIndia and what type of business opportunities lie in them.
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INDUSTRY| COVER STORY
There is no
one-size-fits-allsolution for
smart citiesPURUSHOTTAM KAUSHIK
MD, Sales, Growth Verticals,Cisco India & Saarc
Currently, majority of the states in India are
blueprinting plans around how the smart city
roadmap is going to be ready. While some of
the states are ready to go to the next stage,
others are still in the process of creating
the blueprint. Cisco is already in discussions with vari-
ous state governments to transform around 20 cities into
smart, connected ones. Some of the Indian cities Cisco
is already in an advaned stage of discussion are Jaipur,
Pune, Nagpur, Navi Mumbai, NDMC and Lucknow, Mad-
hya Pradesh, Punjab, Andhra Pradesh. Beside this we
are also working with some private smart cities, industrial
townships, and large IT campus to be developed as smartcities.
Delhi Mumbai Industrial Corridor: Cisco has developed
pilot ICT master plans for four cities in the Delhi Mumbai
Industrial Corridor the $90 bn flagship public sector in-
frastructure project by the Government of India.
The four cities are:
JAIPUR SMART CITY
In an effort to make Jaipur a smart city, Cisco announced
its partnership with Jaipur Development Authority where-
in Cisco has set up the digital infrastructure to offer citi-
zens amenities including connected transport, interactive
kiosks, wireless broadband, safety and security services,
traffic management and environmental updates. To man-
age the city with greater efficiency and effectiveness,
Jaipur will also have a Command and Control Centre
as well as a Response Control Room powered by Cisco
technologies
SMART SURVEILLANCE SYSTEM IN LUCKNOW
To make Lucknow a safer city, Cisco along with
Mahindra Defence Systems, is working towards a project
under a `40 crore contract
About 10,000 drones are expected to be installed
across the city over the next one year
The surveillance project currently covers 70 crossings
where police have installed 280 cameras
Mobile surveillance vans equipped with night vision
cameras have also been deployed
CITY SURVEILLANCE IN NAVI MUMBAI
Cisco has deployed an IP-based city surveillancesystem in Navi Mumbai that includes video surveillance
which provides analytics and intelligent incident response,
emergency communication
The system also provides alerts to the Police
Department about abnormal movements/ suspicious
objects and allows better management of security through
24x7 intelligent monitoring
It facilitates faster response to security breaches and
improved turnaround time for investigation
Including Navi Mumbai, the company is carrying out
five more smart surveillance projects
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We are working towards bridging
the cybersecurity skills gap
IoT would bring a city alive withconnected sensors and devicesgenerating real-time feeds
Such an aspiring initiative
will provide benefits but
will at the same time,
expose vulnerabilities
in the form of informa-
tion security challenges. With digital
transformation, information security
needs to be considered as an inte-
gral part of the plan rather than an
afterthought. We are unlocking tre-
mendous organic innovation in our
products and working towards bridg-
ing the cybersecurity skills gap.
Symantec has a successful history
of partnering with governments and
law enforcement agencies worldwide
to counter cyber threats. In 2013,
Government of India identified a cy-
SHRIKANT SHITOLE
MD, India, Symantec
AGENDRA KUMAR
President, Esri India
bersecurity skills deficit in the coun-
try. Symantec has been contributing
towards bridging the skillset deficit
since 2012. Starting in 2012 and con-
cluding in 2016, Symantec Educa-
tion led a project sponsored by the
Government of Meghalaya (Megha-
laya Information Technology Society
(MITS)) to train the youth of Megha-
laya in IT and security principles, fol-
lowed by exams, certification and job
fairs to connect them to employers.
Last year we partnered with Nass-
com and took another big step to-
wards building cyber security skills
in India, by announcing our intent to
train over 50,000 cyber security pro-
fessionals over the next few years.
E
sri is working with govern-
ments, organizations in
India as well as globally
in helping them set up an
enterprise GIS technology
platform which is now the backbone
for customers to strategize their deci-
sion making, planning, execution and
management. We have a complete
platform ArcGIS with comprehensive
suite of tool which helps city address
different aspects of end-to-end city life
cycle. There are best practices, refer-
ences, solution templates, frameworks
and experiential learning that could be
leveraged for rapid deployment. Esris
supporting technologies that utilizeGeodesign principles would be pivotal
in building smart cities.
In India, most of the mega projects
such as like PMGSY, Highway de-
velopment, R-APDRP, and Municipal
Corporations, Forest departments,
Utilities and Transport departments
are already using ArcGIS extensively.
GIS ready data is a very essential
component in an overall GIS imple-
mentation. Almost all the mapping
agencies in India such as Survey of
India, Town and Country Planning Or-
ganizations, Registration General of
India, Forest Survey of India and re-
mote sensing centres also use Esris
ArcGIS for data creation and analy-
sis. This GIS ready data can be thebasis for smart city planning.
INDUSTRY| COVER STORY
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Smart cities will run on
smart, digital infrastructure
Connectivity is infusing a new
layer of intelligence into cities
The foundation of Smart
Cities will be built on
open, scalable, futuris-
tic, and converged infra-
structure, which will be
complemented first by data solutions
and then, applications. And Dells
core offerings are in the compute,
storage, server, datacentre and end
devices space. If we look at these fa-
cilitators and Dells core capabilities,
we are leaders in most of the pivotal
Infrastructure pieces. As we all know,
data forms a core part of smart cit-
ies and the conversation is generally
around 3 important aspectsData
collection, Data Storage and Data
Consumption. Dells leadership in IoT
Gateways, Storage and end devices
is essential complete the cycle here.
Dell is well-equipped to create a
digital blueprint of a smart city, andhave a network of partners to provide
the application support. Our partners
bring along applications like garbage
RAVINDER SINGH
Director, Solutions Strategy &
Business Development at Dell
IoT, Smart Cities
SEKARAN LETCHUMANAN
VP, Operations, Flex
tracking, video analytics, surveil-
lance, smart utilities, intelligent traffic
management, and so on. With this
large network, we are well placed to
partner with the government in this
journey. We work with customers in
3 ways: As their digital architects to
help them create digitally enabled
smart cities, providing core founda-
tion technologies, and bringing an
ecosystem together.
In India, Dell India has been involved
with the e-Kranti project in launched
by the Gujarat State Cooperative
Credit Societies Federation, with the
objective to facilitate the delivery of all
government services electronically to
citizens. Under this context, a Memo-
randum of Understanding (MoU) was
signed between the Gujarat State
Cooperative Credit Societies Federa-
tion and Dells channel partnerEarthSyscom and Project Central Partner
Jintech Solutions for the execution of
this project.
INDUSTRY| COVER STORY
Flex has recently acquired Wink, the smart home
platform that enables smart products to work
together seamlessly, and connect and commu-
nicate globally.
Wink improves the functionality and useful-
ness of disparate devices in the home by allowing them to
communicate with each other, while enhancing usability
through a shared common interface in the Wink mobileapp.
Wink lets you control hundreds of smart products
from companies like GE, Honeywell, and Philips from
your Android or iOS device. What does that mean for
everyday life? Imagine driving home in your Tesla. As you
turn down your street, you call up Wink on the car screen
and activate the Chamberlain garage door opener. The
Schlage lock on the door separating the garage from your
house unlocks as you approach, the lights come on, andthe thermostat is set to your optimal temperature.
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It is vital to engage with state
government, city administrationand planners to understand
their objectives and KPIsMANISH OBEROI
Head of SalesGlobal Enterprise and Public Sector, Nokia
Nokias smart city solution is designed to pro-
vide the building blocks for enabling new
smart city applications that can be rapidly cre-
ated, deployed and managed. Nokia delivers
products, tools and services for city devices
and sensors, city-wide access, a city shared network for
aggregation and backhauling of data communication, city
cloud architectures, IoT service creation, security and
threat intelligence, device and connectivity management
platforms, data collection, analytics, application enable-
ment and ecosystem, while addressing customer experi-
ence, security, scalability and professional services.
For example, through our extensive mobile networksand small cells portfolio we provide cellular and Wi-Fi
coverage and capacity to outdoor and indoor locations.
We also provide a mission critical Wide Area Network
(WAN), leveraging our IP/MPLS, optics, and microwave
products portfolio, as well as our unified service aware
network manager, converges multiple point to point
legacy networks into a single IP backbone supporting
all city agencies needs. We offer City Cloud networking
solutions to help cities reap all the benefits of an open
cloud architecture, in a secure manner. Our open cloud
networking offer comprises Nuage Networks SDN and
datacenter interconnect, offering low latency and high-
ly-secure connections in between datacenters. The IoT
Community ecosystem of the ng Connect Program in-
novative companies together to collaborate on solutionconcepts, end-to-end prototypes, business models, and
market trials.
To be able to successfully deliver digital serv-
ices over the Internet, concerns about reli-
ability, performance, and security need to be
addressed. According to our latest Q4 2015
SOTI report, the average Internet connection
speed in India is just 2.8 Mbps and ranks 114th global-
ly. Only 17% of the Internet connections in India have 4
Mbps speed or more, and only 2.8% have speeds of 10
Mbps or more. India was also among the top 10 sourcecountries for DDoS attacks and also features in the top
10 target countries for Web Application Attacks during Q4
2015. Fast Internet speeds and cybersecurity are prime
challenges and ensuring that a robust and secure infra-
structure is established should be a priority.
Akamai is partnering with organizations across different
verticals to deliver secure and engaging user experiences
to any device, anywhere. Our portfolio of web perform-
ance, media delivery, cloud security and cloud networking
solutions are integral to delivering on the promise of smartcities.
SRINIVAS PADMANABHARAO
Director, Product Marketing, Akamai Technologies
Concerns about reliability, performance,and security need to be addressed
INDUSTRY| COVER STORY
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The challenge is primarily
two fold funds and timeVISHVESH PRABHAKARManaging Director, Sustainability for Accenture
At Accenture we have capabilities to help a
city envision its future for next 5,10,30 years
and convert that vision into blueprint of dis-
tinct programs defining objective, govern-
ance, partnerships, technology and capacity
building for each program. We are organized into 5 hori-
zontal capabilities Strategy, Consulting, Digital, Technol-
ogy and Outsourcing and these also represent our areasof specialization.
We have worked on smart cities across the globe.
For example, for Yokohoma we are leveraging multi
stakeholder partnerships to drive environment sus-
tainability while in Singapore we have worked on mak-
ing the city safer while back home in India we have
worked recently with Nasscom to demystify definition
of smart city and further west, in New York, we have
worked on 311 as a single number to call for all citizenservices.
The governments Digital
India vision is expected
to propel the country into
its next phase of growth.
While both Smart Cities
and Digital India projects will create
new economic and social opportuni-
ties, they will also bring up challenges
related to technology adoption and
implementation to make the Digital
India vision a reality.
Hitachi Data Systems is focused to
support the public safety feature for
Smart Cities, especially with the help
of its enhanced Hitachi Visualization
Solution Portfolio Hitachi Visuali-
zation Suite 4.5, along with Hitachi
Visualization Predictive Crime Analyt-
ics (PCA) and Hitachi Video Manage-
ment Platform (VMP) 2.0.
Hitachis digital technologies can
provide real-time, aggregate and
contextual data, support public safe-ty initiatives which will transform law
enforcement to prevent crimes and
ultimately make the cities safer. Hi-
tachi Visualization solutions are part
of Hitachis Social Innovation solu-
SRINIVAS RAO
Sales Director, Government
Sector, Hitachi Data Systems,
India
tions portfolio, which is committed to
the development of smart societies
that are safer.
Hitachi Visualization Suite is a
hybrid cloud-based platform is en-
hanced with predictive crime ana-
lytics, to integrate disparate data
and video assets from public safety
systems. It will provide law enforce-
ment with critical insight to improve,
and with capture real-time event data
from sensors.
Hitachis Video Management Plat-
form (VMP), an appliance-based so-
lution, comprehensively manages all
video data, and offers rich data inte-
gration management and visualiza-
tion for video applications.
Public safety is a fundamental pil-
lar of our vision for smart cities and
societies. Smart Cities needs to be
empowered with the ability to take
a proactive approach to crime andterrorism. The ultimate goal for any
citysmart or otherwiseshould be
to create an environment where peo-
ple can live without worrying about
safety.
Good transportation system is
very important to make a smart city
INDUSTRY| COVER STORY
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Social media presents a unique opportunity
to engage citizens inidentifying andresolving key issues for the city
The dream is to have all major citiesin India safe as well as self-sufficient
tion of this is taking more time than
anticipated, many cities are indeed
gearing up to make themselves safer.
At the forefront of this adoption is
Surat which became a Safe City al-
most three years ago following the
implementation of Verint Solutions.
This precedent was soon followed
by cities in Maharashtra who have
already started implementation and
will start functioning as Safe Cities in
near future. Other cities like Hydera-
bad, Noida and Lucknow are in vari-ous stages of becoming one.
SIDDHESH BHOBECEO, eMee & Center Head at
Persistent Systems
ANAND NAVANI
Country Manager, VIS, Verint Systems
for the city, and bring in transparency
and accountability in administration.
Persistent has been working with
large, global enterprises as they go
through an exciting phase of digital
transformation in their business, and
Smart Cities are no different in need
and approach. Persistents digital
transformation platform, Vega, brings
together our traditional strengths in
big data analytics, mobile, social and
cloud to provide a strong, API-based
analytics and engagement platform
as the foundation for Smart City
projects. Coupled with immersive
user experiences through gamifica-
tion (eMee), digital content delivery
(Genwi) and monetization (Hoopz),
Vega helps Smart Cities jumpstarttheir data-driven journey of growth
and sustainability.
Smart Cities will be built
on advances in tech-
nologies like IoT (Inter-
net of Things), big data
and geo-spatial analyt-
ics coupled with rapid adoption of
smartphones and social media, al-
lowing city officials and administra-
tors to take smart decisions, allocate
resources in the most efficient and
effective way, and provide citizens
with the right information at the right
time to improve the quality of life for
everyone. Todays cities generate
huge amount of data, and the chal-
lenge is to analyze, visualize and link
it to effective delivery of civic ameni-
ties and services for millions of citi-
zens. Social media presents a uniqueopportunity to engage citizens in
identifying and resolving key issues
Smart Cities continue to
be an important agenda
for the central govern-
ment and preliminary
work has already gath-
ered momentum in many cities. Safe
and Smart Cities were also reempha-
sised by the allocation of Rs 3,205
crore in the recent Union Budget to
the development of 100 Smart Cit-
ies across the country by 2020 and
some minor reduction in custom duty
exemption for come componentsfor CCTV. Although the implementa-
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INDUSTRY| IN FOCUSOnkar Sharma
onkars@cybermedia.co.in
Innefu Labs MakesInroads into the Defense SectorInnefu Labs is a relatively younger company in the cyber security spacein India. However, the company has won quite a few elite customers fromIndian defense and CRPF for its multifactor authentication solutions. InnefuLabs is now gearing up to strengthen its footprint in India and is about to
raise funds
Although there are many organizations in the
country, providing information security serv-
ices, but there are not many Indian compa-
nies working on developing niche security
products. There was a huge gap in terms of
developing quality information security products within
the country. Innefu Labs, which is relatively younger, has
been focused on creating innovative cyber security solu-
tions for securing critical IT Infrastructure. We felt that
there is space for quality indigenous security products
which will continue to grow since these products would
offer lower costs and much better support compared to
foreign products, says Tarun Wig, Co-founder, InnefuLabs.
Innefu AuthShield, which is their flagship solution, inte-
grates multi factor of authentication (MFA) using a proto-
col decoding mechanism. The integration at the protocol
level ensures that AuthShield can be integrated into even
those applications which do not inherently provide sup-
port for MFA including SAP, Microsoft Exchange, Oracle
Communication messaging servers, Database Queries,
legacy applications etc. Major Government institutions
such as the Defence Research and Development Organi-
sation (DRDO) and National Housing Bank (NHB) are also
using the Innefu Labs security solutions, adds Wig.
DIFFERENT FROM ITS COMPETITIONFrom the day one, Innefu Labs has developed a niche in
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INDUSTRY| IN FOCUS
the indigenous cyber security product. Although there are
many established competitors in the market who are pro-
viding them multifactor authentication but their solutions
are dependent on end point applications for integrations.
Our unique solution can be seamlessly integrated with any
ERP/ SAP, Microsoft Exchange, Oracle Communication
messaging servers, Database Queries, legacy applications
etc, reiterates Wig, classifying itself from the rest.According to the company, AuthShield authentication
security is a multifactor authentication technology that
combines device mapping with multiple authentication
form factors such as facial biometrics. From the research
and development perspective, the company is working
on Artificial Intelligence to add on vocal and facial rec-
ognition.
WINNING CUSTOMERS IN THE DEFENCE
Innefu Labs has bagged a good number of customers
from the Indian Defence and other agencies in the gov-
ernments. The trust laid by Indian defence organizations
is expected to help the company customers in the enter-
prise space. Recently, CRPF has requested 1500 Auth-
Shield Tokens in the first phase and is expected to deploy
it in different parts of the country. Some of the top gov-
ernment institutions such as the Defence Research and
Development Organization (DRDO) and National Housing
Bank (NHB) are already using the AuthShield Labs secu-
rity solutions.
Innefu AuthShield is a very unique product which can
be implemented in applications such as mail clients on
smart phones / desktops, SAP, etc. This is a unique fea-ture which is not available in any other authentication so-
lution in the market, further says Wig. Despite winning
such big customers,
Innefu Labs faces challenges in terms of convincing
customers about the benefits of their solutions. As a re-
sult, we had to do a lot of proof of concepts and dem-
onstrations to get the clients to understand the solution
and figure how different and unique it is compared to their
existing solutions, shares Wig.
SEEKING FUNDS
Although Innefu Labs has won customers in the defence
and is profitable, it needs VC support to expand in the
market. The company has not yet taken any round of
funding. Innefu Labs has been a profitable venture so
far. We havent taken any angel round of funding. We are
in talks with three separate VCs for the fund-raising, and
one of them has already done a valuation process. How-
ever, since the talks are yet to conclude, we would not like
to name the investors, reveals Wig.
ROADMAP AHEAD
In 2016-17, the company intends to cover the whole In-
dian market and target Asia Pacific, South East Asia, Sri-
Lanka, and Bangladesh as potential markets for the fu-
ture. We believe our unique points give us a strong edge
over other players in the authentication market and we
should be able to treble our revenues in the coming year,
adds the Co-founder.
The company plans to lay out its full-fledged roadmap
once it is able to secure the funding. In terms of R&D it
is working on implementing authentication in embeddeddevices to cater the fast increasing IoT.
Tarun Wig, Co-founder, Innefu Labs
We felt that there is space for qualityindigenous security products which willcontinue to grow since these products wouldoffer lower costs and much better supportcompared to foreign products
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ENTERPRISE| REAL CASERuchika Goel
ruchikag@cybermedia.co.in
Is Your Mobile Application Secure andEnabled with Right Level of Protection?
As financial institutions capitalize on new opportunities by providingonline services, they continuously face security breaches. Lets see how abank showed 50% reduction in security issues in the subsequent mobileapplications and how these mobile applications were benchmarked againstglobal and RBI security standards
In the recent years mobile device adoption has be-
come necessary for every industry. People can eas-
ily make purchases online, check their mails, and can
also make online transactions on-the-go. One of the
biggest drivers of change in the financial sector has
been advances in technology, with many banks capital-
izing on new opportunities by providing online services
such as mobile banking.
THE FEARSA recent study discovered that 90% of mobile banking
applications have serious security problems that could
potentially compromise user data. On the same lines,
following a breach to one of their mobile applications, a
financial institution turned to Paladion to ensure that all
future applications were tested, compliant and above all
secure for their customers. The bank identified that its
mobile banking application had suffered a major security
breach, which put many of their customers at risk of
exposing or losing their banking data.
After a lot of research, the bank chose to work withPaladion because of its experience in cyber security
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ENTERPRISE| REAL CASE
and risk management. To make sure applications were
safe for customers use they decided to check the
interface of both apps using a threat-based approach
to systematically highlight possible security breaches.
Going forward, another biggest challenge was also to
devise a meticulous plan in a short time to rectify and
remove possible security threats from both apps, while
complying with the standards of RBI and OWASP within
in a short period of time.We needed to consider various elements for the banks
upcoming mobile applications like: A short go-to-market
timeline, the ability to cater to all types of mobile operating
systems (Android, Windows, and iOS), concern over the
security posture of mobile applications, and the need to
work for multiple vendors, says Rajat Mohanty, CEO &
Co-Founder, Paladion Networks.
Paladions Mobile Application Security Testing Program
included code review, mobile application penetration
testing, web application penetration testing, and security
configuration audit among other features. It also made
sure that the client creates more durable mobile apps
based on improved threat elimination approach that can
identify potential risks.
THE SOLUTION
In order to provide a solution, the provider needed to take
a number of elements into consideration for the banks
new and future mobile applications such as: A short go-
to market timeline, mobile business applications need to
cater to all types of mobile platformsAndroid, iOS, and
Blackberry, the applications needed to work for multiple
business owners and multiple vendors, and concern overthe security posture of mobile applications.
The solution provider has unique strategy. Its structured
testing methodology ensures that vulnerabilities in
applications are identified and removed. They deployed a
team of security testing experts at the banks head office,
which included trained professionals and an off-site team
of researchers who provided the required support at
every step. The bank was given customized solutions for
different applications along with its security testing plan
to achieve maximum security assurance.Awareness sessions were conducted and continuous
communication was provided with development teams to
help eradicate security issues with quick turnaround time
and remediation validation.
TANGIBLE BENEFITS
After the previous security breach, the bank has now
taken extreme precautions and is now securing its
applications with thorough security checks and a
greater awareness to avoid future incidents. They are
also considering a periodical testing system, which
would continuously ensure the security of their mobile
apps.
After rectifying the security problems, several high risk
vulnerabilities across different mobile applications were
discovered. Out of those, up to 60% risks were identified
and repaired within a span of two months.
Reduction in the go-to market time resulted in
fifteen secure mobile applications being released in
the first quarter alone. All mobile applications were
benchmarked against global security standards as well
as RBI standards and up to 50% reduction in security
problems was seen in successive mobile applicationsthat were launched.
We needed to consider various elementsfor the banks upcoming mobileapplications like: A short go-to-markettimeline, the ability to cater to all types ofmobile operating systems, and the needto work for multiple vendors
RAJAT MOHANTY
CEO & Co-Founder, Paladion Networks
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Onkar Sharma
onkars@cybermedia.co.in
INDUSTRY| TALKING POINT
RITESH PAI
Senior President &
Country Head,
Digital Banking,
YES Bank
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Digitization is helping banks to reach out to more customers in an innovative
way. Dataquest spoke to Ritesh Pai, Senior President & Country Head, Digital
Banking, YES Bank, to know how the bank has modernized its processes through
digitization and other technology deployments. Excerpts
STARTUPS
MOTIVATED BANKS
TO DIGITIZE FAST
INDUSTRY| TALKING POINT
How is digitization changing the banking
space in India?
Digitization is one of the key elements which
enable the banks with traditional processes
to compete and meet the customer expecta-
tions in this eCom/mCommerce universe. Various initia-
tives taken up in this space has helped banks to access
data across geographies almost near real time and hence
we can see improved efficiencies and also reduced errors
as there is no loss of information. As a result of digiti-
zation, banks now can access customer information at
finger tips and revert to the customers on various queries
in the matter of seconds which meant reduced TATs andincrease customer delight.
How do you see the challenges posed by startups
which are competing with banks through their wallet
apps?
Startups are not really competition. Startups have defi-
nitely motivated banks to move fast on the technol-
ogy space to offer convenience to the customers. At
YES BANK, we actually saw this as an opportunity and
started to partner with them. Startups can bring in agility
and innovation, banks can bring in governance and of-
fer regulatory support along with robust payment system
infrastructure and hence it showed us a clear way that
combining our strengths is the best way to go to market
and offer services.
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Which are the key initiatives undertaken by Yes Bankto digitize?
Yes Bank has embarked upon the journey to be Finest
Large bank in India by 2020 and we believe that cus-
tomer service plays a key role in determining the success
on this journey. We have identified core banking, digitized
workflows, intelligence middleware/mobility platform, and
CRM & analytics as four pillars which will determine our
ability to engage with customers through various touch
points. Over the past few years, YES BANK has been on
the journey of automation and digitization of backend
workflows and process flows, getting the elements of
middleware and mobility platforms in place. Currently, we
are running with various implementations around CRM,
big data analytics, and core banking upgrade, etc. All
these are coming up fast and will enable us to move in
the direction of offering best in class customer service.
Another area where we are focusing is to partner with al-
ready digitized industries to offer banking and payments
on their platforms and again here digitized processes and
middleware shall play a key role.
In what ways has the whole digitization helped the
bank?As mentioned earlier, the efficiencies grew to such an ex-
tent that the bank can now actually achieve scale beating
all the constraints like geographical reach, manpower, etc.
Especially in the space of payment digitization, we have
achieved multi-fold success or disproportionate growth.
With digitized payments platform, a small team can now
monitor a business that does a million transactions every
month. By partnering with a digitized entity, we now facili-
tated more than a million users to transact digitally in less
than a quarter. This scale was possible only by digitizing
the payments and processes. Digitization not only made
these transactions STP but these are conducted in risk
controlled and error-free environment
How easy or challenging has the digitization process
been for the bank?
Like any journey this has been challenging as well, this
required a lot of new ideas, investments in technology
platforms, changing mindset of internal stakeholders and
training employees. At Yes Bank, we have created an end
state picture after thorough brainstorming and have bro-
ken the journey into multiple small blocks. Now we are
moving in the direction of putting various parts of this jig-saw to complete the picture.
How do you handle the security of your various apps
and digital tools?While customer education has been one of the approach-
es, we also need to idiot proof these applications. This
can only come from immense understanding of the proc-
ess, risks and build in controls that can be layered into the
digital framework with minimum friction.
What is the total digital spending planned for this
year?
At Yes Bank, we follow a merit based funding rather than
a budget based funding when it comes to investments in
technology. Between 2015-18, bank has invested in core
banking upgrade, mobility platform, enterprise middle-
ware, CRM, master data management, analytics platform,
big data, credit card platform, digital channels like inter-
net, mobile app, wallet, social media banking, UPI, BNA,
kiosk banking, etc. All these simultaneous investments
were possible only because of the merit based funding
approach by YES BANK
What are the ongoing projects?
Some of the projects at Yes Bank: Mobile banking up-
grade, core banking upgrade, implementation of MDM/
CRM and big data platforms, enterprise mobile applica-tions, etc.
INDUSTRY| TALKING POINT
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INDUSTRY| IN FOCUSAshish Gulati
maildqindia@cybermedia.co.in
Building Citiesfor TomorrowGovernment to rebuild 100 cities with basic infrastructure, transportation andICT, which will link every aspect of city life
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INDUSTRY| IN FOCUS
By 2030, 40% of Indias population will be living
in urban areas and contributing 75% of GDP. An
estimated 400 mn people are expected to mi-
grate to cities over this period. In fact, the great
rural-to-urban migration has already begun.
To meet the challenges these changes will raise and
the pressure will be added on basic services, utilities
and on an already crumbling infrastructureIndia
needs to build new cities and create new jobs over
the next two decades. This will, however require well-
planned development of physical, social, economic, and
institutional infrastructure.
Indian government has already made a start and
work is being done at a fast pace
to achieve the targets. Recognizing
that urban centers are engines of
growth and employment, it has
launched a strategic initiativethe
smart cities mission. Under the smart
cities mission, the government will
virtually rebuild 100 cities with basicinfrastructure, including transportation
and ICT, which will link nearly every
aspect of city life.
SMART CITY PROGRAMS
There is a big push for smart cities.
The government has allocated
significant capital both at the central
and state levels to make these
a reality. Smart cities promise to
reinvigorate local economies and improve the quality
of life. But the smart city programs encompass several
components which need to be linked together for this
project to be successful.
Smartphone penetration and fast bandwidth is the
key to smart city programs and is needed to connect
citizens, businesses, and the government on a fast
network. In India, the pace of smartphone penetration
is rising quickly. 4G would play a key role in connecting
and usage of Smart phones. Telecom operators are
already gearing up their infrastructure to roll out 4G
services.
Every city needs reliable power and Indian citiesneed a lot to do to deliver reliable electricity at the best
possible price. Too many smart city programs globally
follow the western model of centralised power plants
and grids. While India still grapples with challenges
like Internet availability, bandwidth issues, power and
internet reliability, the prospect of large scale adoption
of internet of things (IoT) in the power sector might
seem like a remote possibility, or one for the very distant
future. However, with the governments plan to create a
$15 bn Internet of Things (IoT) market in the country by
next five years, or the 100 smart city project under the
IoT policy, there is significant scope for growth in the
power sector as well.
Transportation will also play a vital role in any smart
city program as it deals with the
efficient movement of goods and
services. Today, India has about
150 mn vehicles and the roads are
already choked. The goal of smart
transportation is to help people move
around and use efficient public and
private transportation system morethan personal vehicles. The success
of Ola Cabs and Uber in India is an
encouraging sign. It means that Indian
consumers want efficiency, not just a
car for sitting which not only wastes
time and money but also pollutes the
environment.
With GPS technology in car
navigation and the capability to
receive signals from multiple satellite
systems to collect information has improved accuracy
and response time in determining vehicle position which
has expanded the utility of this function beyond basic
navigation to safety-related applications.
Indian telematics market is exhibiting growth and
consumers are becoming more cautious about their
safety while driving. Moreover, automobile companies are
collaborating with telematics manufacturing companies to
develop in-built telematics systems during the production
process itself. Added to this, the low-cost telematics
solutions which are embedded in the automobiles is
encouraging end users as they are able to afford this
technology and also enjoy the services being provided bythis technology.
Transportation willalso play a vitalrole in any smartcity program asit deals with the
efficient movementof goods and
services
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The author is Country Head, Telit India
INTERNET PLAYS A VITAL ROLE
The Internet-ready vehicle also brings with it a host of
security concerns related to the data it generates. Like the
smartphone platform, the new cars are embedded with
this technology face critical issues related to business
model, standardization etc. The absence of a certified
body or an agency for standardization and regulations
of Telematics industry is the biggest challenge faced by
this sector. Regardless of certain core challenges like
adoption of technology, developing
countries have a massive potential
to leverage and reap benefits of road
safety and also improvements in
economic efficiency.
Internet of Things will also play a
vital role in building smart cities. IoT
is already heralding transformation
across industries and it will bring
about significant changes in
the coming years. IoT can help
organizations utilize their business
infrastructure and assets in innovative
ways to offer new services and deliveradditional revenue. Moreover, deriving
meaningful information from the huge
volumes of data that IoT produces
can improve decisionmaking and
enable proactive, predictive insights.
While the scope and potential of IoT
is vast. There are many advantages of incorporating IoT
into our lives, which can help individuals, businesses,
and society on a daily basis. For individuals this new
concept can come in many forms including health, safety,
financial, and every day planning. The integration of IoT
into the healthcare system could prove to be an incredibly
beneficial aspect for both the individual and the society.
A chip could be implanted into each individual, allowing
hospitals to monitor the vital signs of the patients. IoT can
also function as a tool that can help people save money
by making home appliances communicate in an energy
efficient way.
IoT has innumerable opportunities and provides
innovative services that can be offered using smart
devices, machines and products. Organizations can
benefit from new revenue streams generated by new
business models and services, as well as reduced time tomarket and increased returns from their R&D investments.
INDUSTRY| IN FOCUS
Todays manufacturers face extraordinary challenges in
the form of rigid specifications, tight timelines and even
tighter budgets. This sector also includes asset tracking
of large industrial equipment and the monitoring and
control of factory assets. Analog sensors, for instance,
are used to measure real-world conditions and process
control systems measure performance analysis and
control of manufacturing
The penetration of smart phones with latest technology
in the next few years can distribute
sensors and instruments throughout
the community that can be used by
people without medical training to
gather key medical data in real time
and transfer it to a core body of
doctors and experts for analysis. 4G
will allow for remote video connection,
and combined with real time sensor
data of blood analysis, iris scan,
brain imaging, etc, can help experts
quickly diagnose most ailments and
prescribe solutions.
Some interesting examples are,trash bins announcing when they
need to be emptied mainly seen
in western countries; automatic
control of flow in storm drains to
avoid flooding; parking spaces that
communicate when they are free;
smart and connected lamp posts providing street lighting
when required to save energy and that can measure
particle concentrations in the air; as well as providing Wi-Fi
and installing sensors in homes to detect the movements
before damage the building. The list is endless but India
has miles to go to achieve this excellence.
The biggest challenge for the Smart Cities Mission will
come from the challenges faced during implementation
and the mindset of the people. They need to understand
that cities are engines of future growthand urbanization
is an inevitable necessity. Major reforms in contract
enforcement, environmental clearances, land acquisition
and permit and procurement processes are required at
the state and city levels to accelerate the
implementation of this initiative through
public-private partnerships (PPPs).
4G will allow forremote video
connection, andcombined withreal time sensor
data of bloodanalysis, iris scan,brain imaging, etc,
can help expertsquickly diagnose
most ailments andprescribe solutions
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INDUSTRY| IN FOCUSBhaskar Ghosh
maildqindia@cybermedia.co.in
How a Liquid Workforce will PropelOrganizations into the Digital LandscapeOrganizations can use technology not only as a disruptor, but as a wayto enable their people, projects and entire operations to become highly
adaptable, nimble, and liquid to effectively compete in todays ever-changing digital landscape
Technology continues to strengthen its posi-
tion as a primary driver of profitability and
market differentiation in almost every industry.
Pioneering companiesstart-ups and larger
enterprisesare embracing social, mobile,
cloud, and analytics to transform themselves into truly
digital businesses. And advancements in technology
continue to accelerate at an unprecedented rate, further
disrupting status quo.According to findings from the Accenture Technology
Vision 2016 global survey of more than 3,100 business
and IT executives, 33% of respondents believe that the
global economy is already impacted by digital. Whats
more, 86% of survey respondents anticipate that the
pace of technology change will increase at a rapid or
unprecedented rate over the next three years.
While keeping up with the pace of the digital landscape
is critical to compete and stay relevant in the market, there
is one essential ingredient which established enterprises
and start-ups are overlooking in their fervent quest for
growththe workforce.
Companies cannot survive with only technology running
their business; they need to harness the technology to
enable the right people to do the right things in a highly
adaptable, change-ready and responsive liquid culture.
This is identified as the Liquid Workforce one of five
trends (along with Intelligent Automation, Platform
Economy, Predictable Disruption, and Digital Trust) in
this years Accenture Technology Vision 2016.
Look into the workings of any tech startup and youll
witness work being done differently. These companies
operate in a dynamic culture shaped by passion,innovation and agility. This is the kind of culture that
a digital workplace will look like in the not-too-distant
future.
A dynamic culture is not often associated with
traditional organizations. There are exceptions though. GE
for example is changing its culture to push the historical
boundaries of success. Through a new approach called
FastWorks, GE is embedding lean startup practices into
the workforce. It is empowering its people to change
faster and make smarter decisions while staying closeto its custo
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