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Diversity & InclusionDiversity & InclusionAnnual Report9500 Euclid Avenue/UA20
Cleveland, Ohio 44195clevelandclinic.org
Office of
Cleveland Clinic: One of
America’s top 5
hospital systems
Dear Friends
Cleveland Clinic has made diversity an enterprise-wide strategic goal. We are determined to make
Cleveland Clinic a place where all are welcome to work, visit and be healed. We offer this 2009-2010
Diversity Annual Report to measure our progress and share our hopes.
Cleveland Clinic is proud to honor diversity in all its forms: Not only race and gender, but age, class,
disability, ethnicity, religion, sexual orientation and family life. As Northeast Ohio’s largest employer,
we recognize our responsibility to develop a workforce that reflects our communities. As a leading
provider of patient care, we are building multicultural awareness into our patient experience. As serving
leaders, we seek a wider dialogue with our neighbors, vendors and communities.
Our organization is fortunate to have Anthony Stallion, MD, to serve as chief community relations
and diversity officer. He leads our Office of Diversity & Inclusion, which oversees innovative programs
and initiatives designed to enhance diversity and multiculturalism across the Cleveland Clinic system.
I congratulate them on their excellent work.
Diversity and multicultural awareness will be of ongoing concern as we develop the healthcare system
of the future. Thank you for sharing our interest in this topic. I hope you will find much to encourage you
in this Diversity Annual Report.
Sincerely,
Delos M. Cosgrove, MD
CEO and President
3
Employee Resource Groups (ERGs) help drive
the mission, vision and values of Cleveland
Clinic. ERGs welcome all employees to
participate in programs sponsored by these
groups that nurture the networking of people
who have the same diversity dimension. The
ERGs tie their activities and initiatives to the
enterprise strategic plan.
• African American Employees
• African American Physicians and
Professional Staff
• Circle of Healers Native American
• ClinicPride - Gay, Lesbian, Bisexual and
Transgender Employees
• Interfaith Network
• International Employee Resource Group
• Military Veterans’ Employee Resource Group
• Pan-Asian Employees
• SALUD-Hispanic/Latino Employees
• WISE (Women in Search of Excellence)
Female Employees
“ What you see here at Cleveland Clinic is not only the diversity of our patients who come from nearly 100 different countries, but employees from all over the world. We gain fulfillment from seeing employees enlightened through professional and personal development as they learn to apply and integrate their spirituality with their work and their service as caregivers.”
“ Reconciliation and the opportunity for change are brought forth in this continued effort by Cleveland Clinic and the community.”
“ It is wonderful to minister in a city where a renowned healthcare institution like Cleveland Clinic understands and invests in such a holistic gospel tradition and partnership.”
Employee Resource Groups
Don SinkoChief Integrity Officer
Life’s most persistent and urgent question is, What are you doing for others?”The Reverend Dr. Martin Luther King Jr.
Annual Martin Luther King Jr. Holiday Celebration and Interfaith Service
4 5
The Reverend Dr. Charles A. Bowie
Pastor, East Mt. Zion Baptist Church
The Reverend Max Rodas
CEO, Nueva Luz Urban Resource Center
CAREGIVERS
Cleveland Clinic created the Office of
Diversity & Inclusion as a key resource
to meet the needs of our patients,
their families and our employees – our
caregivers. We start with a diverse and
culturally sensitive workforce – one
that is aware of the differences among
us, and respects and appreciates
those differences. Next, we recognize
our ongoing work, which is building
skills, knowledge and understanding
of differences known as cultural
competency. Having the most culturally
competent caregivers will provide
the best care and experience for
our patients, their families and our
employees. We dedicate ourselves
to practicing this every day. Finally,
we want to create an inclusive
organization: An organization where
our caregivers represent the community
we are a part of and the patients we
serve. Inclusion is intentional and is
the planning and practice of our
diversity and cultural competency
initiatives. It encompasses all aspects
of Cleveland Clinic and is a necessary
component of our world-class care.
Cultural Competence
“ When you walk into a service organization and the caregivers working there are engaged and bringing all of themselves to work, everyone feels that. We recognize building the best culturally competent caregivers requires skill building. We support that and have opportunities to do that every day.”
“ Cleveland Clinic is a leader in patient satisfaction because we make it a priority. We are all caregivers - we care for our patients and we care about them.”
Joe PatrnchakChief Human Resources Officer
James Merlino, MDChief Patient Experience Officer
6 7
21 Diversity Councils
Olga Stenina, PhDMember, Diversity CouncilLerner Research Institute
The bottom-up leadership of Diversity Councils provides a vehicle for discussions of diversity issues,
peer-to-peer engagement, learning and accountability. The insight that they bring provides enormous value
to the organization. Their constant focus on raising the bar in service to others exemplifies them as true
serving leaders.
“ We think of ourselves as change agents. It’s our responsibility to help sustain a high-performing and inclusive work environment. Our pool of knowledge and experience comes from all over the world. We are able to share the perspectives of many different cultures and viewpoints.”
Mentoring Circles
Mentoring Circles brings together a diverse
group of employees, identified by their
managers as capable future leaders, for
informal talks with senior leaders to
support the professional development of
the participants.
“ The support, encouragement and candid advice that I receive from trusted mentors build confidence. I am now better prepared to navigate the professional world. I have a greater ability to see beyond my present to unlimited possibilities in the future. So many people have helped me along my journey. The best way for me to show my gratitude is to help others in the same way.”
“ In my career, I’ve had several mentors who have been invaluable to me. They have guided, counseled and advised me and given their time with no expectations of getting something back. I’ve always had the desire to do this for others.”
Cindy HundorfeanChief Administrative Officer
Toya GorleyProgram Manager, Service ExcellenceOffice of Patient Experience
8 9
Pictured: Front row of 3: Linda McConnell, Metin Aytekin, Maricruz Rivera; Second row of 4: Jeanne Mattern, Sudesh Agrawal, Olga Stenina, Natalia Lerner; Back row of 3: Mike Berk, Kylie Drake, Antoinette Hillian
partners
Supplier DiversityWe have a three-pronged approach
to attracting more minority-owned
business enterprises (MBEs) and
women-owned business enterprises
(WBEs) while supporting the
development of a skilled trades
workforce for the healthcare industry.
Cleveland Clinic works to widen the
vendor pool by connecting existing
qualified WBEs and MBEs to current
bidding opportunities. We encourage
vendors not currently certified as
Cleveland Clinic suppliers to work with
our community partners who have
created training programs specifically
for our hospital system.
10 11
“ The Union Construction Industry Partnership-Apprenticeship Skills Achievement Program (UCIP-ASAP) at Cleveland Clinic was a key to boosting my career as a locally employed, union commercial painter. A company with a solid foundation of being a culturally diverse employer took a chance on me because of the good reputation of Cleveland Clinic’s program.”
Cinnamon Carswell Participant, UCIP-ASAP
Larry L. JacksonPatient
Charles Modlin, MDExecutive DirectorMinority Men’s Health Center
Minority Men’s Health Fair
Minority Men’s Health Fair is
a unique culturally sensitive
community benefit open to all
men. Participants have the
opportunity to undergo free
comprehensive health screenings
to aid in the elimination of health
disparities especially observed
in minority males. After the event,
patients have the option of
follow-ups in our weekly clinics.
“ Doctors at the Minority Men’s Health Center diagnosed me with both prostate cancer and kidney cancer. Thankfully we caught my conditions in time.”
“ So many of these men who come to the Fair have not had regular visits to a doctor. Our health screenings can help prevent the onset of serious medical conditions or detect conditions while in early treatable stages.”
Universal Sisters
Alexandria Johnson BoonePatientPresident & CEO, GAP Communications Group
Linda Bradley, MDCo-ChairUniversal Sisters
“ It was a Saturday morning and I just didn’t feel like going to the conference. But I made myself go and it might have saved my life. I discovered at Universal Sisters that I am a diabetic. I also learned I have diabetes, it does not have me.”
“ Universal Sisters makes a difference in the lives of African American women, their families and their communities by promoting self-care reform.”
Women of color have unique health concerns. Each
year, this program educates, informs and motivates
women to make life altering changes in diet, exercise
and spirit that will improve their health.
12 13
communicate
Communication is a
common challenge. This issue
can be especially complex
in a clinical setting as diverse
as Cleveland Clinic.
Employees whose primary language is Spanish can enhance their workplace
English. Non-Spanish speaking employees can receive training that covers frequently
used healthcare terms and expressions with translations and easy pronunciations.
“ Communication for Impact helps physicians and research scientists modify their speech patterns and foreign accents. This helps them improve their communication with patients and families, with colleagues during rounds and in meetings, and with students in teaching. We custom-tailor our program for a variety of accents from around the world.”
“ It’s made a big difference. I believe that people like me who trained in this program have benefited greatly, and prospective learners will be substantially rewarded.”
Amee Shah, PhD Communication for Impact
Language Enrichment Programs
Qingping Yao, MD, PhD
14 15
leadership
Clinic Solutions: Mini–case competition
“Clinic Solutions brings students from a variety of schools right to
Cleveland Clinic to discuss and contribute unique ideas that help
further the organization.”
Monyett MoragneSystem Analyst
Clinic Solutions ‘08
“ We choose a relevant management topic each year for the students to explore and we often focus on emerging global trends. The program provides our leaders with an opportunity to hear fresh perspectives and hear what up-and-coming management professionals are thinking.”
Marc Harrison, MD CEO, Cleveland Clinic Abu Dhabi
16 17
“ At Cleveland Clinic, we view diversity as a core value. It applies to the work we do every day as we strive to provide world-class care to all of our patients.”
“ These types of multicultural interactions will provide tools that, in the long term, will benefit the care that patients with multicultural backgrounds receive. Being part of a minority group not only empowered me but also helps other clinicians to learn through me from my culture.”
Eric Mayer, MD
Lucy Beth Nieves Arriva, MD
Residents/Fellows
18 19
The Mentorship Program
for Residents and Fellows
“matches” underrepresented
physicians and medical and
research students at Cleveland
Clinic. This network supports
the recruitment efforts of
the offices of Professional
Staff Affairs and Diversity
& Inclusion as awareness is
raised about opportunities at
Cleveland Clinic.
Cleveland Clinic Young Business Leaders (CCYBL)
Carlos BravoLincoln West High School, ‘12
For 8-weeks in the summer, high school summer interns gain experience working in Cleveland Clinic’s finance,
marketing, human resources, law, innovations, operations, community outreach and diversity & inclusion
departments. Students are tracked throughout high school and beyond with a longitudinal goal of conversion
back to Cleveland Clinic after college graduation.
“ CCYBL helped me understand how business leaders work closely with physicians and other clinicians, to provide the best in healthcare delivery.”
Pictured: Front Row (from left): Jasmyn Shumate, Nicole Rhode, Julian Turner, Brittany Jones. Back Row (from left): Shereena Johnson, Carlos Bravo, Breanna Aponte, Morgann Davis
“ It is because of Saturday Academy that I am excelling at a higher and much more professional level than my peers here at college. When I advanced to Aspiring Physicians, Cleveland Clinic doctors and researchers took the time to mentor and coach me on preparation now, for medical school.”
“ APRSC provided the doorway to a comprehensive and invaluable biomedical training experience in Dr. Eng’s lab that laid an excellent foundation on which to build my graduate work in clinical translational research.”
“ It is vital that we grow and nurture our next generation. The more diverse the workforce in biomedical research, the more effective the research enterprise will be. Student internships play a vital role in such succession planning and these students represent our legacy in healthcare.”
Briana Walker Hampton University ‘13Aspiring Physicians & Research Scientists Conference Participant ‘10Saturday Academy ‘09
Cindi LewisUniversity of Rochester, Translational Medicine, PhD ProgramResearch Student-Intern, Dr. Charis Eng’s Lab, ‘10Aspiring Physicians & Research Scientists Conference Participant ‘09
Charis Eng, MD, PhD Chair and Director, Genomic Medicine Institute
Arlayna LewisSt. Martin De Porres High School, ‘13 NEOREMA™ Northeast Ohio Research Education Medicine AllianceSaturday Academy ‘11
MD/PhD Project
“ Saturday Academy is a phenomenal program. It affords students of high academic achievement the opportunity to gain valuable information about careers in medicine.”
“ Saturday Academy gave me the confidence I neeeded to believe I can excel in college.”
Yvonne SimsSaturday Academy Facilitator
Julius RobinsonCleveland Heights High School ‘10Saturday Academy ‘09University of Alabama/Birmingham ‘14
The MDPhD Project is designed to increase the
number of African American, Hispanic Latino,
Native American and Pacific Islander physicians,
research scientists, physician investigators and
physician leaders. The pipeline consists of several
programs that provide high school to college
students unique access to resources that help build
their clinical, research and critical thinking skills
sets as they pursue careers in healthcare.
20 21
“ I was so interested in the knowledge that I gained about genetics during my summer NEOREMA experience that I did more research on my own. It opened my eyes to a world of science that I did not know existed.”
RewaRd
SucceSS
Supplier Diversity
By The Numbers 2009 – 2010 % Spend
2010 Corporation of the Year
Supplier Diversity
Presented by Northern Ohio Minority
Supplier Development Council (NOMSDC)
22 23
N o r t h e r n O h i o M i n o r i t yS u p p l i e r D e v e l o p m e n t
C O U N C I L
CONSTRUCTION BY PROJECT
CONSTRUCTION/SUPPLY CHAIN
CONSTRUCTIONSUPPLY CHAIN
2009
11.17
17.7
2010
6.3
21.3
Nat’l Avg
2
ClevelandClinic2009
ClevelandClinic 2010
11.2
9
21
DiversityIncTop 50 Top 10
9.8
MINORITY & WOMEN BUSINESS ENTERPRISE
WBEMBE
Global Cardio Innovations
Center
26.6
29.2
E. 89THGarage &
Service Center
12
9.6
Hillcrest Hospital
20.9
15
Huron Community
Health Center
31
8
Twinsburg Family Health & Surgery Center
18.3
2.1
Avon Family Health & Surgery Center
22.9
13.7
Cleveland Clinic
Laboratories
19
5
24 25
Work Force Demographics 2009 – 2010
AA – African AmericanAI – American IndianA – AsianH/L – Hispanic/LatinoO – Other WHT – WhiteW – WomenM – Men
AA AA
AA
AA AA
O O
O
O O
4.7
31.1
7.2
3.29.2
0.2 1
1.0
2.1 0.7
AI AI
AI
AI AI
WHT WHT
WHT
WHT WHT
0.3 0.3
0.3
0.5 0.4
90.8
62
81.3
65.9
84.4
1.9 3.5
2.3
4.61.7
50.9
21.5
29
65.3
7.9
A A
A
A A
H/L H/L
H/L
H/L H/L
W W
W
W W
M M
M
M M
2.12.1
7.9
23.7
3.6
49.1
78.5
71
34.7
92.1
ExECUTIVE MANAGEMENT NON-MANAGERIAL
MANAGERIAL/PROFESSIONAL
PHYSICIANS NURSES
Data includes: Main Campus, Community Hospitals, Nevada and Florida; Nurses include direct and indirect patient care (excludes management); Physicians include residents/fellows
% WORK FORCE % WORK FORCE
% WORK FORCE
% WORK FORCE % WORK FORCE
CREDITS
Office of Diversity & Inclusion Staff
Anthony Stallion, MDChief Community Relations & Diversity OfficerExecutive Director, Professional Staff Diversity
Le Joyce NaylorExecutive Director, Diversity & Inclusion
Deborah BellAdministrative Director, Community Relations & Diversity Division
Elaine ChambersSylvia DavisAngela EichelbergerAndres GonzalezEleanor HayesAmy M. HochadelSalena JonesDonna SkurzakNormella Walker
The Cleveland Clinic Diversity & Inclusion Annual Report was produced by: Ken Baehr, Cheryl Combs, Paul Durrant, Andres Gonzalez, Eleanor Hayes, Marjie Heines, Amy M. Hochadel, Willie McAllister, Tom Merce, Sylvia Morrison, Tony Morrison, Steve Szilagyi, Steve Travarca, Normella Walker, Kevin Ziegler, Möbius Grey LLC, Quez Media.
View our Diversity Annual Report online at www.clevelandclinic.org/diversity.
Dear Community Member,
As you have seen in this report, Cleveland Clinic is committed to a diverse and inclusive environment
for everyone who walks through our doors.
Each day our caregivers come to work dedicated to carrying out our mission: “To provide better care
of the sick, investigation into their problems, and further education of those who serve.” Our mission
has guided our team approach to providing care with a focus on always putting patients first.
As a recognized leader in innovative healthcare, Cleveland Clinic also strives to be a leader in
organizational diversity practices. When we share different ideas, we stimulate and enhance
understanding—which is essential to delivering the best outcomes and the best patient experience.
We value the dialogue that comes from building alliances with you, our community members and
leaders, and look forward to continued collaboration.
Thank you for your support of Cleveland Clinic.
Anthony Stallion, MD
Chief Community Relations & Diversity Officer
Cleveland Clinic: One of America’s top 5 hospital systems.
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