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University Health Care Computer Systems
Fellows, Residents, & Interns
Welcome to University Health Care
Help and Training
• Computer Help– Help/Support Desk 587-6000– Web browser at http://support.med.utah.edu
and submit a “trouble ticket”– Or from Pulse
• IT Resources -> Submit a Trouble Ticket
Passwords and Security
• Computer Logon– Your computer logon is your University
Employee ID number (called a UNID) and a password.
– Your computer logon provides access to computer programs and printers as well as access to patient information.
Passwords and Security
• Passwords– The computer password (logon, security code,
and/or electronic signature) is the user’s way to verify his/her identity.
– Unauthorized access will subject user to disciplinary action, up to and including termination.
Passwords and Security
• Passwords (cont.)– Passwords must:
• Never be shared with anyone• Not be dictionary words• Not contain information that is easily guessed• Have a minimum of 8 characters• Use at least one number and one character
Passwords and Security
• Secret Question– Your secret questions is a means of identification
and ensures your privacy when contacting the Help Desk with a password issue.
– Without a secret question, you will be required to fax a University photo ID or provide SSN AND date of birth before a Help Desk agent can reset or give you a password of any kind. NO EXCEPTIONS!
Passwords and Security
• Security– We have a responsibility to ensure patient
information confidentiality.– A comprehensive logging system records all
clinical data access.– Information collected includes the computer
user, logon ID, the patient ID, the data accessed, the date/time and the machine IP address.
Passwords and Security
• Security (cont.)– Log off the computer when you leave the
workstation– DO NOT share passwords– Keep the computer screen out of public or
unauthorized view– Be careful not to leave reports/records
unattended on printers and fax machines
Passwords and Security
• Security (cont.)– Wear your identification badge whenever you
are on the job– Consider your surroundings when discussing
patient information or condition– Store patient documents in a secure and
lockable location
Passwords and Security
• Confidentiality and Security Agreement…states that you will protect both the patient and the University Hospitals’ and Clinics’ information. It also states that you will use the computer in the way that it is intended:
for patient care, research or business purposes.
It also states that you will use only your own password and not share it.
• Training– Questions? Call the University Health Care IT
Training Department at 587-6005– Visit our pulse site for online documentation:
• Pulse –> search for IT Training
Help and Training
• Register for a class– Open IE, it will default to Pulse– Click on HR & Education, – Move down to Organizational Development– Click on Learning Management System (LMS)– Log into the LMS
• You will find classes assigned to you to complete here as well
Help and Training
Email and Paging
• Email– Each employee receives an Email account that
will look something like this:[email protected]
You may access your email from home from the web browser at www.umail.utah.edu
For instructions on how to set up your email on your smart phone, please see http://support.med.utah.edu
Email and Paging
• Email (cont.)– Use “PHI” in the subject line of emails to encrypt
messages and protect PHI (Protected Health Information).
• Add PHI anywhere in the subject line.• PHI is not case sensitive.• More information is available at
http://www.secureit.utah.edu/training/securemail
Paging- Smart Web
• Paging– Paging thru phone: 801-587-PAGE– To Page Online: Visit Smart Web –
http://amcomwb/smartweb– Click on PAGING Tab– Search by Name or Department
Paging- Smart Web
• Paging (cont)– Click on Pager Icon next to the person you want
to page– Click Compose New Message; Type Message,
Send– Be sure to include your name at end of
message.
Paging- Smart Web
• Paging (cont)For Questions about Smart Web and/or
Paging: Page Operator Assistance Line @ 801-581-2100 or email: [email protected]
Wi-fi
• Wi-fi access is available in all buildings on campus.– Uconnect – secure access to main U of U
campus network. Preferred network, allows access to all applications and printers.
– Uguest – unsecured access to internet
Remote Access
• Citrix Web Interface– Allows access to a large number of university
supplied applications (EMR, Word, etc…)• In the web browser, type: http://remote.med.utah.edu• 1st time, you will need to load the ica file (both mac
and pc).• Click on the “Web Interface” Link• Log in with your UNID and password
University Health Care Intranet
• Intranet Access– UHC maintains clinical and administrative
resources in an internal web system called the Intranet.
• Open the web browser and type this address: pulse.utah.edu
OR • from a UHC-based computer, simply type “pulse”
Clinical Applications
• EPIC– Epic is the comprehensive electronic medical
record (EMR) used by UUHSC.– Provides resources for documentation, order
entry, patient history, referrals, and ensures continuity of care.
– Training is required and provided to all employees.
Clinical Applications
• PACS– Picture Archiving and Communication System
(PACS) allows on-line viewing of radiology images.
– In addition to web-based access, there are a number of special PACS stations located throughout the hospital with high-resolution monitors.
• Open the web browser and type http://pacsweb.med.utah.edu/ClientWeb/default.aspx
Computer Hardware & Disk Space
– PC – Available in most offices and some patient care areas.
– MetaFrame – Available in most patient care areas. Also Referred to as Citrix machines or “thin” clients.
– Macintosh – Available in many School of Medicine offices.
– Questions regarding computer hardware should be directed to the Help Desk at 587-6000.
Computer Hardware & Disk Space
• Tablet Devices (iPads and similar)– Haiku/Canto to access Epic on IPhone (IPads)
• Call the helpdesk for assistance MUST USE MOBILE IRON
– Go to the support website (http://support.med.utah.edu) for instructions on how to access EMR software using these devices
Computer Hardware & Disk Space
• Disk Storage Space– Each personal Network Account has disk
storage space provided on the G:/ disk drive.
Computer Hardware & Disk Space
• Portable USB drives– You may not use an unencrypted USB drive into
a university owned computer.
Website Index
• Helpful Websites A-Z Index– Web Citrix Interface– http://applications.med.utah.edu– HIPPA – http://uuhsc.utah.edu/privacy– Intranet – http://pulse.utah.edu– Remote Access – http://remote.med.utah.edu– Computer Support – http://support.med.utah.edu– Training – http://intranet.uuhsc.utah.edu/ittraining– University Health Care Home – http://heathcare.utah.edu– University of Utah Home/CIS – http://www.utah.edu
