CONNECTING AND EMPOWERING notes 7 - BCW… · » Instructional Design Lead at Pivotal (customer...

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CONNECTING AND EMPOWERING

OPERATIONAL TECHNOLOGY TRAINING- MAKING IT WORK FOR YOUMarian Hands, Interim CEO, BCWWANovember 20, 2019

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A LITTLE BIT ABOUT ME

» Currently Interim CEO at BCWWA» Previously Senior Manager of Education at BCWWA» Education Operations Manager, BC Emergency Health Services

(paramedic education)» Instructional Design and Multimedia Manager at Creo/Kodak

(printing industry software and hardware)» Instructional Design Lead at Pivotal (customer relationship

management (CRM) software)» HMI Systems Programmer (FactoryLink and Wonderware) at

Universal Dynamics (industrial electrical engineering)» Phys. Ed and English teacher (Fort McMurray)

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AGENDA

» Why should you care?

» Development process – the core of good training

» Upcoming training

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WHY SHOULD YOU CARE?

» Lack of education in operational technology costs organizations• Operational missteps• Decision making (just in time and planning)• Technology not being used to its full potential

» Training is a major expense for organizations• Time off work • Ineffective training is a

waste of time

Identify the Issue1

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1. IDENTIFY THE ISSUE

» What is prompting the training requirement in the first place?

» Is the gap knowledge, skills or attitude?» Is it really training that is required?

Identify the Issue

Set Clear Goals

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2. SET CLEAR GOALS

» At the end of the day, what are you trying to achieve?• Identification of maintenance trends in pumps• Proper installation and maintenance of a valve

Identify the Issue

Set Clear Goals

Break It Down

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3. BREAK IT DOWN - DACUM

» Identify the core activities that you are trying to address and then break it down further

» Bloom’s Taxonomy – Knowledge, Comprehension, Application, Analysis, Synthesis and Evaluation

Ride the bike

List the rules of the road

Pedal the bike Hold onto the bike with one hand while

riding

Maintain balance on the bike

Compare how laws differ

between bikes and cars

Compare how laws differ

between bikes and pedestrians

Summarize the responsibilities

of a cyclist

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3. BREAK IT DOWN

Log into the system

Log correctly into the system

Update password• Describe best practices

for creating a password

Log out of the system

Describe the purpose and importance of logging in

and out of the system

Navigate within the system

Navigate to the Main Page

Navigate to the maintenance page

Reboot the System

Demonstrate the process of rebooting the system

Identify confirmation that system is reading instrumentation

Identify status of the components connected to

the system

Describe the top five reasons for why a system may need to be rebooted

Identify the Issue

Set Clear Goals

Break It Down

Know your Audience

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4. KNOW YOUR AUDIENCE

» What do they already know?

» What are their gaps?

» What type of learning best suits them?

Identify the Issue

Set Clear Goals

Break It Down

Know your Audience

Create the Learning Experience

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5. CREATE THE LEARNING EXPERIENCE

1. Pick a Lane

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5. CREATE THE LEARNING EXPERIENCE

2. Telling Isn’t Training

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5. CREATE THE LEARNING EXPERIENCE

3. Build connections to things they already know

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5. CREATE THE LEARNING EXPERIENCE

4. Consider Simulation» Simulation provides an opportunity to practice in a safe

environment» Active learning» Can be simple to complex

• Flash cards that cover the different types of alarms• Computer simulation using process control

» Consider if the outcome is individual or group focused• Individual activity vs emergency response exercise

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5. CREATE THE LEARNING EXPERIENCE

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5. CREATE THE LEARNING EXPERIENCE

5. Consider Delivery» HOW you are going to deliver the training?

Just in Time Programmatically

Synchronous • 1:1, small groups• Checklists, user guides• On site demonstrations

• More likely classroom based• Can be online or in person• Pre-made courses

Asynchronous • Without immediate assistance from an instructor/mentor

• User guides, training videos, SOPs

• Without a live instructor • Online courses• Training books• Training videos

Identify the Issue

Set Clear Goals

Break It Down

Know your Audience

Create the Training Experience

Develop the Rollout

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6. DEVELOP THE ROLLOUT

» Engage leadership FIRST

Identify the Issue

Set Clear Goals

Break It Down

Know your Audience

Create the Training Experience

Develop the Rollout

Evaluate

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7. EVALUATE SUCCESS

» If you don’t know what you wanted to achieve how do you know you got there?

1. Did the student enjoy the training?2. Did the student demonstrate the objectives you laid out?3. Did the student demonstrate the required behaviour

change when they went back to the field?4. Did the behaviour change address your original gap?5. Was your Return on Investment (ROI) as expected?

Consider:Costs to develop (including SME time)Costs to deliver (including backfill costs)Measurable changes and impact to operations (from goal)

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CYBERSECURITY TRAINING

» New to BCWWA» Daniel Ehrenreich, Cybersecurity and SCADA consultant

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CYBERSECURITY TRAINING

» Introduction to ICS and IIoT Security Vulnerabilities» Industrial Cyber Kill Chain (CKC) attack step-by step » External and Internal Attacks» Defense Methods» Technology Solutions» Communications and Process Anomaly Detection» Cyber Protection Best practices» Frameworks for developing Cybersecurity plans» Brief overview on ICS cyber attacks in the last decade

QUESTIONS?

Marian Handsmhands@bcwwa.org