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8/12/2019 Communication - Communion II
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COMMUNICATION andCOMMUNION
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Evolution
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Conversation
Discussion
Seminar/workshop
Lecture/Talk
Oration
COMMUNICATION
COMMUNION
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24 July 2014 6
LISTEN TO,
OBSERVE
INTERPRET
LANGUAGE
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LOOKS/EYES
WORD/TALK
DEED/ACTION
SILENCE
HOW DO WE COMMUNICATE WITH
THE WORLD
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LOOKSEYESFACE
sravendriyanaam nayanam pradhanam
Face is index of mind
LOOKS ARE MORE EXPRESSIVE AND RELIABLE THAN
WORDS- Tryon Edwards
One of the most wonderful things in nature is glance of the
eye, it transcends speech- Emerson
EYES speak, nothing but TRUTH
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924 July 2014
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WORDSSPEECHTALK..
KNOWLEDGE
VOCABULARY (words of language)
PRESENTATION
INTONATION
SPEED
CLARITY
SENTENCE DEVELOPMENT
1024 July 2014
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LANGUAGE EXPRESSIONS
WEIRD
Airline ticket office, Copenhagen :WE TAKE YOUR BAGS AND SEND THEM IN ALLDIRECTIONS.
In a Bangkok temple :IT IS FORBIDDEN TO ENTER A WOMAN, EVENA FOREIGNER, IF DRESSED AS A MAN.
Cocktail lounge , Norway :
LADIES ARE REQUESTED NOT TO HAVE CHILDREN INTHE BAR.
Doctors office, Rome :SPECIALIST IN WOMEN AND OTHER DISEASES.
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KNOWLEDGE
Knowledge is power- Lord BaconRemember, more knowledge is not more
power, mere knowledge is also not power.
Action is power, when directed by right
knowledge
-Palmer
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WORDSSPEECHTALK..
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WORDS/VOCABULARY
The knowledge of words is the gate ofScholarship-Wilson
Words , once spoken ,can never be
recalled Roscommon
Words can save or severe the Life
InformTransform
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PRESENTATION
PleasantNo Jargon
Smooth Flow
Illustrate, Parable, AnecdoteBe enthusiastic/energetic
Look into the eyes of audience
Never prolong/drag/ repeat frequently1424 July 2014
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INTONATION & MODULATION
Voice should not be monotonousSoft, strong
Every word has its own resonance
Sounds and words go togetherCaptivating the audience, > subject
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24 July 2014 18
PEOPLE ARE INFLUENCED,
PROBLEMS ARE SOLVED,
CHANGES ARE FACILITATED,
EXCELLENT RELATIONSHIPS ARE
DEVELOPED,
DESIRED RESULTS ARE
ACHIEVED, AND
SUCCESS IS ENSURED.
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24 July 2014 19
PLAYS A VITAL ROLE
IN DISCOVERING OURSELVES &
THE WORLD AROUND US
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THE QUALITY OF YOUR LIFE
IS THE QUALITY OF YOUR COMMUNICATION ~
BOTH WITH YOURSELF & OTHERS
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1. MAKE SURE THAT
YOUR WORDS,
BODY LANGUAGE &
TONALITY ARE CONGRUENT
[ ALIGNED AND SENDING THE SAME MESSAGE ]
COMMUNICATION TECHNIQUES
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2. MAINTAINING EYE CONTACT [ EXPRESSION OF YOUR INTEREST ]
COMMUNICATION TECHNIQUES
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3. IMPROVE YOUR VOICE CULTURE
[ MAKE IT INTERESTING ]
COMMUNICATION TECHNIQUES
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4. BE POSITIVE, PRECISE AND CLEAR
[ ~ Dont forget to complete the work by tomorrow. ][ ~ Please remember to complete the work by tomorrow. ]
COMMUNICATION TECHNIQUES
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5. GOOD LISTENING
SUPPLIES THE BUILDING BLOCKS OF
GOOD UNDERSTANDING AND
GOOD COMMUNICATION SKILLS
~ Listening is an active process involving :
Earsfor verbal communication
Eyesfor non-verbal communication
Bodyfor gestures
COMMUNICATION TECHNIQUES
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6.WELL-TIMED PAUSESGIVE TIME FOR
EXPLANATION,
EVALUATION &
DEVELOPMENT OF THOUGHT
~ Facial expressions reveal the difference between
a pregnant pause and an embarrassed silence
COMMUNICATION TECHNIQUES
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7. SUMMARISING
IS AN ESSENTIAL SKILL
WHICH TAKES STOCK OF
THE MAIN POINTS COVERED
COMMUNICATION TECHNIQUES
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8. EMPATHIZE
WITH THE RECEIVER OF THE MESSAGE
~ put yourself in the other persons position,understand the other persons perspective
and then proceed to interact
COMMUNICATION TECHNIQUES
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9.COMMUNICATION
MUST APPEAL TO
BOTH MIND AND HEART
COMMUNION~ appealing to mind requires facts, evidence and logic~ appealing to the heart, more difficult,
requires touching the soul -
based on mutually respected values
COMMUNICATION TECHNIQUES
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10. KEEP THE COMMUNICATION SIMPLE
~ say it in simple sentences, with no twists and turns
communicate to express but not to impress
COMMUNICATION TECHNIQUES
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11. TELL IT AND TELL IT AGAIN,
IF NECESSARY
~ tell the point once
then come back and
hit it again, and again.
COMMUNICATION TECHNIQUES
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12. COMMUNICATE WITH CONFIDENCE
~ communication exposes
your inner thoughts, feelings and sentiments.
Your confidence, or the lack of it,
is getting transparently revealed.
COMMUNICATION TECHNIQUES
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13. PRACTICE THE ART OF COMMUNICATING
ON PAPER
~ thinking on paper & saying on paper
COMMUNICATION TECHNIQUES
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14. COMMUNICATION IS IRREVERSIBLE~ communication cannot be reversed
[ reversible processeswater and iceirreversible processesmilk and coffee ]
Only minimizing the hurt feelings is possible,but the damage has already been done.[ ~ forgive but not forget ]
Be highly careful, thoughtful and purposeful
COMMUNICATION TECHNIQUES
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15. COMMUNICATION IS MORE
A PEOPLE PROCESS THANA LANGUAGE PROCESS
~ communication is a series of actions and reactions
communication influences our own and that of othersbehaviour
communication reflects the true personality of anindividual
COMMUNICATION TECHNIQUES
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16.COMMUNICATIONCAN ALWAYS BE IMPROVED
~ practice, more practice and much more practice
COMMUNICATION TECHNIQUES
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17. COMMUNICATION AND FEEDBACK
~ feedback ensures that message has been receivedin the manner, that was originally intended
18. COMMUNICATION AND CLARITY
19. COMMUNICATION AND COMMITMENT
20. COMMUNICATION AND CHARACTER
COMMUNICATION TECHNIQUES
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Great Message about Verbal ommunication JIHVAAGREE VASATE LAKSHMEE
JIHVAAGREE MITHRA BAANDHAVAA
JIHVAAGREE BANDHANAM PRAAPTI
JIHVAAGREE MARANAM DHRUVAM
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