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AusAID - Bureau of Meteorology - WMO
Public Sector Linkages Program
QM Internal Auditor Training
for SW Pacific Meteorological Services 2012 - 2014
Bryan Boase & Helen Tseros
Australian Bureau of Meteorology
• Key Drivers for the Activity: ICAO - WMO
• WMO QM Task Team
• ISO 9001
• Scope of Activity; Aim & Methodology
• Stage 1
• Stage 2
• Stage 3
• Sustaining the QMS
Topics:
Key Drivers for the Activity …
2.2.3 From 15 November 2012, each Contracting State shall ensure
that the designated meteorological authority ... establishes and
implements a properly organized quality system ...
2.2.4 Recommendation - The quality system established ... should
be in conformity with the International Organization for
Standardization (ISO) 9000 series of quality assurance standards
and should be certified by an approved organization.
2.2.7 Recommendation.— Demonstration of compliance of the
quality system applied should be by audit. If nonconformity of the
system is identified, action should be initiated to determine and
correct the cause. All audit observations should be evidenced and
properly documented.
Aviation Industry - IATA
Economy
+
Safety
Quality of Aviation
Weather Services
ICAO:
Regulatory body: policy &
standards
WMO:
Supports the underpinning
science to deliver the suite of
aviation weather services
Scope of the Activity
WMO Perspective
WMO QM Task Team …
• Assist Members in the implementation & certification of a QMS
• Develop a “twinning/mentor” framework between Members with a
well-developed QMS & others commencing a QM approach
Key Terms of Reference:
WMO QMTT – Risk Analysis
Risk to the Service Provider (Met Service) not adopting a QM approach:
Risk for the Service Provider (Met Service)
Description of Risk Likelihood Consequences Residual
Risk
Loss of the legal ability/right to undertake cost recovery Almost certain High Severe
Consideration given to the removal of service provider status Almost certain High Severe
Potential legal consequences in not meeting statutory and/or
legislative requirements Likely Extreme Severe
Insurance of the service provider becomes invalid Almost certain Extreme Severe
Loss of marketability of the service provider to attract high quality
employees Likely Medium Major
Negative impact on products and services other than aviation Almost certain Extreme Severe
Loss of reputation and credibility Almost certain Extreme Severe
The ability to upgrade service provider infrastructure – equipment Likely High High
Loss of competitiveness Almost certain Extreme Severe
WMO QMTT – Risk Analysis
Risk for the Country if a QM approach not adopted by the Met Service:
Risk for the country
Description of Risk Likelihood Consequences Residual Risk
Airlines reconsider the viability of the country as a destination or
alternate port Moderate Medium Significant
Increase in insurance premiums Likely Medium Major
Threat to economic development Likely Medium Major
Loss of the legal ability to charge and therefore a loss of revenue
from aviation industry Almost certain High Severe
The very viability of the Met Service is put under threat Likely Medium Major
Infrastructure such airports become “stranded investment” for the
country Moderate High Major
Reduction in tourism due safety concerns Moderate High Major
Cost of air transport increases Almost certain High Severe
Activity Scope, Aim & Methodology …
10 SW Pacific Met Services that provide aviation weather
services:
Cook Islands; Fiji; Kiribati; Niue; Papua New Guinea; Samoa;
Solomon Islands; Tonga; Tuvalu; Vanuatu
Aim of the Activity
• Assist counterpart organisations (PICs) to develop a QMS to meet
the ICAO requirements to deliver their aviation weather services in
conformity with the ISO 9000 series of quality assurance standards
and in particular, the international AS/NZS ISO 9001:2008 Quality
Management Standard (ISO 9001).
• To encourage all PICs to achieve third party certification of
compliance with ISO 9001 through an external certification body
approved by the Accreditation System of Australia & New Zealand
(JAS-ANZ).
STAGE 1: QM Internal Auditor Training Workshop – Vanuatu (Nov 2012)
STAGE 2: Practical training - internal audits performed in Australia (2013)
STAGE 3: Lead Auditor Training – Fiji (2014)
Foundation Statement: The critical success factor for a QMS is a
rigorous auditing schedule conducted by internal and external auditors.
Note: This supports ICAO Annex 3 - 2.2.7 ... Demonstration of
compliance of the quality system applied should be by audit ...
As such, a three-staged approach was developed & implemented for this
training:
Methodology
Stage 1: Theory & Practical - Vanuatu
• 5 day training workshop
• 22 participants from 10 SW Pacific NMHSs
• Recognised qualification as an internal QM auditor
Training Timetable
Training Modules
• Policy & procedure writing
• Introduction to ISO19011
• Principles of auditing
• Internal auditor techniques
• Audit case studies
• Practical audits
• Developing an implementation plan for certification
• Third party Certification
Class & Team Work
Graduation …
Certificates …
Stage 2: Practical QM Auditing - Australia
Stage 2
• Participants that successfully completed the internal auditor training
invited to conduct supervised audits on Bureau Weather & Ocean
Services Sections located in Melbourne, Sydney, Canberra, Perth &
Darwin
• Provides an ideal opportunity to consolidate the internal workshop
training in a practical environment & enhance their audit techniques.
• Face-to-face guidance on issues faced developing & implementing
their own QMS.
• Enhance PIC QM network & provide a forum for benchmarking.
• Encourage third party certification of compliance with ISO 9001
through an external certification body approved by the Accreditation
System of Australia & New Zealand (JAS-ANZ).
Phase 2: Training Schedule
Day 1: Introduction &
Familiarisation with the auditee’s
activities
Day 2: Development of the
audit documentation, framework
& associated questions
Day 3: Opening audit meeting,
perform audit & document findings
Day 4: Formal write-up of the
audit & findings
Day 5: Close-out audit meeting,
review of auditor’s performance &
debrief.
Stage 2: Feedback
Stage 3: Lead Auditor Training - Fiji
I. Amkeene IRCA reference AO4525
All 11 participants passed!
Name
Met Service
or Other
Organisation
Criteria 1 Criteria 2 Criteria 3 Criteria 4 Criteria 5 Criteria 6
Overall
Assessment
Score
Konny Nato PNG (CASA) 5 5 5 4 9.9 5 34
Benjamin Malai PNG 3 5 4 5 8.8 5 31
Esesee Ah Ken Samoa 4 5 4 5 7.4 4 29
Moleni Tu'uholoaki Tonga 4 4 3 5 9.4 4 29
Atish Kumar Fiji 5 4 5 2 9.8 3 29
Reginald Hingano Tonga 4 4 5 2 10 3 28
Solomon Sammy Solomon Is 4 2 3 4 9.7 5 28
Tinapa Faletiute Tuvalu 4 3 4 3 8.5 2 25
Nathan Tisam Cook Is 3 1 4 3 8.4 5 24
Harish Pratap Fiji 4 3 3 3 9.2 2 24
Sean Tukutama Niue 3 2 2 2 8 2 19
Criteria:
1. Theoretical and practical knowledge and skills demonstrated during Phases 1, 2 & 3.
2. Demonstrated Leadership during Phases 1, 2 & 3.
3. Demonstrated ability to communicate and articulate with clarity.
4. Ability/demonstrated knowledge of the Weather Services delivery environment.
5. Lead Auditor Written Exam Result – score out of 10
6. Long Term Potential to Contribute to Capacity Building maturity, position, “political”
implications
Sustaining the QMS …
1. Cost recovery – establish regulatory/legislative framework:
• ICAO Doc. 9802/4 “Statements by the Council to Contracting
States on Charges for Airports and Air Navigation Services”
• ICAO Doc. 9161-AT/724 “Manual on Air Navigation Services Economics” (Appendix 6)
• WMO-No. 904, “Guide on Aeronautical Meteorological Services Cost Recovery”.
Sustaining the QMS …
2. Achieving AS/NZS ISO 9001 Certification of compliance
• Common SW Pacific Certification body?
• Costs – economies of scale/location?
3. SW Pacific “inter – Met Service” audits
• Investigate feasibility
• Costs etc ...
QUESTIONS?
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