ASB Baseline Findings Working with residents and communities to tackle ASB Chris Grose ASB Advisor...

ASB Baseline FindingsASB Baseline FindingsWorking with residents and Working with residents and communities to tackle ASBcommunities to tackle ASB

Chris GroseASB Advisor

Chartered Institute of Housing

The purpose of the baseline surveyThe purpose of the baseline survey

Building a comprehensive picture of how landlords work with tenants to improve and shape services

Informing and tailoring the ASB advisor’s approach in working with landlords and tenants

Supporting and influencing national policy and practice agendas

Identifying innovative and effective practice examples

Methodology and who participatedMethodology and who participated

Online survey (May 2011)

Members of CIH, HouseMark, SLCNG, RESPECT signatories and ASB Advisor contacts were invited to participate

114 respondents

A wide variety of landlords took part

Practice examples provided by CIH ASB Action Team and HouseMark

The findingsThe findings

• Tenant and resident involvement

• Customer profiling

• Shaping services with tenants and residents

• Tenant and resident activism

• Planning for the future

• Good practice and information sharing

Tenant and resident involvementTenant and resident involvementMethods of engagementMethods of engagement

0% 20% 40% 60% 80% 100%

Through traditional T & R groups

Online surveys

Telephone surveys

Social networks

Face to face

Information leaflets

T & R ASB focus groups

T & R conferences

Fun days

Community action days

Estate walkabouts

Most of the TimeSometimesNever

Tenant and resident involvementTenant and resident involvementInvolved tenantsInvolved tenants

0% 20% 40% 60% 80% 100%

Young men under 18

Young women under 18

Disabled people

Unemployed people

Employed people

Single adult men

Single adult women

Retired people

Excellent

Good

Needs to be improved

Not applicable

Tenant and resident involvementTenant and resident involvementInvolved tenantsInvolved tenants

0% 20% 40% 60% 80% 100%

BME community

LGBT community

Young families

Single parents

Sheltered housing

Excellent

Good

Needs to be improved

Not applicable

Tenant and resident activismTenant and resident activismCurrent initiativesCurrent initiatives

0% 20% 40% 60% 80% 100%

Community justice panel

Good neighbourhood agreements

Good neighbour agreement

New tenant induction programme

Group sign ups

T & R training

Excellent

Good

Needs to be improved

Not in place

Planning for the futurePlanning for the futureThe introduction of Police Crime CommissionersThe introduction of Police Crime Commissioners

91% of respondents were aware of the introduction of the Police Crime Commissioner’s in 2012

However, 64% of those who completed the survey did not have a clear

understanding of what the role of the PCC will be

Only 7% of respondents stated that they have started to work at a strategic level with key partners to plan and organise how they will work with their PCC

Challenges aheadChallenges ahead

Preparing for the new tools and powers

Managing expectations

Maintaining good quality services whilst making efficiency savings

Improving tenant scrutiny and further involvement in shaping services

Using the Baseline to move forwardUsing the Baseline to move forward

Continue to work with landlords in developing ASB services with tenants and residents

Maintain strong communications with government departments such as the Home Office and the DCLG

Continue to work at the national level alongside SLCNG, HouseMark and tenant organisations

Identify and promote good and innovative approaches in tackling ASB

Contact informationContact information

ASB Action Team homepage and referral form: www.cih.org/asbactionteam

CIH ASB Practice Hubwww.practicehub.cih.co.uk

Enquiries to : asb@cih.org

Come and join in with the ASB Action Team at the CIH Stand, Hall B at 14.00