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BPI 101 - Credentialing Overview
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BPI 101
An Overview of the BPI Credentialing and Training
Process
What is BPI? Global Leader supporting the development of:
highly professional building performance industry consensus standards development,
individual and organizational credentialing, rigorous quality assurance program.
Our mission is to raise the bar in performance contracting.
www.bpi.org
BPI Expansion Supported by consensus realization of the need
for national building performance standards U.S. Environmental Protection Agency, U.S. Department of Energy, U.S. Department of Housing and Urban Development, Various regional, state, and local programs
Raising the bar in performance contracting
What BPI Does
Develop consensus-based national standards for building performance
Provide credentialing system for individual technical certification and company accreditation
Training delivered by a network of affiliate organizations
The Components
Certification – Individual Professionals Accreditation – Committed Companies Affiliation – Training Providers with approved
curriculum Quality Assurance – BPI professional staff and
network of QA providers
Certification of Professionals
Certification of professionals in: building energy auditing and analysis, mechanical, envelope, mobile home ,and multi-family designations
http://www.bpi.org/professionals.aspx
Growth of BPI Certifications
Year New Cumulative in Market2001 594 5942002 526 1,1202003 352 1,4722004 96 1,5682005 347 1,9152006 812 2,7272007 606 3,3332008 1,243 4,5762009 4,127 8,703Total 8,703
BPI CERTIFICATIONS BY YEAR
0
2,000
4,000
6,000
8,000
10,000
12,000
2001 2002 2003 2004 2005 2006 2007 2008 2009
BPI CERTIFICATIONS BY YEAR
New/YR
Cumulative
>10,000 certified professionals 4/2010
Potential New Certifications in 20102010 Low High
Affiliates 160 200
# of Trainings 4 6
# of Students 15 15
Total BPI Certifications
9,600 18,000
BPI Certification Model Certification is for the Individual Technician
Field Exam for Building Analyst
BPI Certified Building Analyst
Professional
Written Exam for Building Analyst
BPI Certified Heating
Professional
Written Exam for Envelope
Field Exam for Envelope
BPI Certified Envelope
Professional
Written Exam for Gas or Oil
Furnaces or Gas or Oil Hydronics
Written Exam for Manufactured
Housing
Field Exam for Heating
Field Exam for Manufactured
Housing
BPI Certified Manufactured
Housing Professional
BPI Certified Air Conditioning or
Heat Pump Professional
Field Exam for Air Conditioning or
Heat Pump
Written Exam for Air Conditioning
or Heat Pump
http://www.bpi.org/standards.aspx
Air Sealing and Insulation Installer AND Crew Chief Certifications
Air Sealing and Insulation Installer and Crew Chief Certifications completed in March 2010 Field Exam with verbal question/answer – no written
exam
Piloting in several states with a national launch at the Affordable Comfort conference in Austin
www.affordablecomfort.org)
Training for Certification Training not mandatory but highly recommended On-line/Classroom/Field training provided by the
Affiliate network Training structure varies by Affiliate and Program Range 5 days for experienced construction
professionals to 6 weeks for inexperienced contractors
Some community colleges with 2-year degree programs
Becoming Certified
Written Exam (100 questions)* Field Exam (2 hours) *AS/I Installer & Crew Chief written exams not
anticipated
What is BPI Accreditation?
A professional credential awarded by
BPI to contracting companies who commit
to offering comprehensive “whole
house” home performance solutions
for their customers.
Accreditation of Companies Organizations committed to using a quality
management system Committed to using the whole-building
performance system on every home with particular attention to health and safety
Committed to quality assurance to verify conformance and provide feedback for continuous improvement process
http://www.bpi.org/companies.aspx
Becoming an Accredited Company(Required for Gold Star Participation) One Building Analyst Professional AND One Other Certification in primary service area Accreditation Application (1 page) Application Fee Proof of GL Insurance ($1 Million w/ BPI as Certificate Holder) Proof of Worker’s Comp Customer Dispute Resolution Policy 500 accredited
companies 4/2010
http://www.bpi.org/companies_homestar.aspx
BPI AccreditedHome Performance
Contractor
BPI CertifiedBuilding Analyst
BPI CertifiedSpecialty
Professional
Customer ServiceTeam Sets
Appointment
BPI Accredited Home Performance Contractor Model
SalesContract
ConductsComprehensive
HomeAssessment
EducatesCustomer onWhole House
Approach
Defines Scope ofWork Based on
Findings
OverseesWork in Home
PerformsInternal QC
Tests Out toStandards
Signs Off onJob
ObtainsCustomerSign-off
Solutions BasedSelling
VerifiableResults
BPI Home Performance Contractor Model
Elements of Quality Assurance Elements of the quality assurance program,
administered by a network of quality assurance providers, include: Complete documentation of every home performance job
performed Periodic audits of documentation Periodic, random inspections of field work Homeowner complaint and conflict resolution protocols
http://www.bpi.org/companies_assurance.aspx
18
BPI Quality Assurance Model
BPI Provides QA Feedback to BPI Accredited Contractor
BPI Accredited Contractor Completes Project
QA Provider Field Testing on 5% of Jobs
Submits Summary Project Data Quarterly
BPI/Affiliate Review Information
Postcard Surveys/ Website Links for Consumer Input
BPI Hires Independent QA Provider
QA Provider Conducts Office Visits
QA Provider Reports
Telephone Interviews with Sample
What’s In It For Me for Contractors? Brand Recognition – Differentiation Access to Resources
Educational Business Training Marketing Outreach
Independent, 3rd Party Quality Assurance Feedback on Best Practices
Marketing Materials for Accredited Contractors Newspaper ads Yellow pages ads Homeowner sheets Lawn signs Truck decals Neighborhood door hangers
Summary of the Value Proposition
SALES BENEFITS• Offer customer complete
solutions• HP uses a systematic
approach• Expand your scope of
services • Improve your closing rates• Be selective about projects• Perform larger value
projects• Offer competitive financing
Examples• NY: Average Project = $8,500• CA: Average Project = $12,000
OPERATIONAL BENEFITS• Differentiate business• Reduce staff down time• Retain high quality staff• Identify qualified staff to
hire• Minimize call back costs• Fewer customer
complaints• Manage your risk• Customer
satisfaction/referrals• Increased profitability• Ability to sleep, knowing
you did it right, the first time
Affiliation
Provide training/mentoring/examination services Classroom theory Hands-on field training Must use BPI-Approved curriculum Highly qualified experts provide training
http://www.bpi.org/affiliates.aspx
ID
AZ
UT
MT
WY
NM
CO
AL
FL
SC
TN
KY
INOH
NC
SD
KS
NE
MN
WI
IA
IL
MO
AR
MS
OK
ND
OR
CA NV
WA
AK
WV
PA
ME
VA
NY
CT
MDNJ
VTNH
MA
DE
RI
LEGEND
BPI Affiliates
Pending NewAffiliates
No BPIAffiliates
BPI Training Affiliate Locations in North America
HI
LA
MI
GA
TX
1
2
74
8
11
4
1020
13
19
14
15
16
17
21
22
2726
22
33
30
35
34
31
393924
4442
4346
484947
5045
5556
57
595862
6463
69
67
28
32
18
70
71
72
5
73
4023
36
60
6
37
6668
7
9
61
51
3
29
38
52
53
54
65
12
>164 Affiliates - 4/2010
California Training AffiliatesCompany Main Office WebsiteCactus San Jose www.greencactus.org CBPCA Oakland www.cbpca.org CleanEdison Nationwide www.cleanedison.com ConSol Stockton www.ConSol.ws Energy Conservation Institute Ventura www.EnergyConservationInstitute.com Greener Dawn, Inc. Solana Beach www.greenerdawn.com OurEvolution Energy and Engineering Arcata www.ourevolution.com Richard Heath & Associates, Inc. Fresno www.rhainc.com Saturn Resource Management National www.srmi.biz
and On-line
http://www.bpi.org/affiliates.aspx
Cosmetology Requirements in CACalifornia State Board of Cosmetology License InformationIn order to obtain a license for aesthetic services in the state of New York, students must complete the requirements listed below. RequirementsCosmetologist (hairdresser):1,600 hours Esthetician: 600 hours Nail Specialist: 250 hours Natural Hairstylist: 300 hours Waxer: 75 hours
You must correctly answer at least 75 percent of the questions to pass the written exam. However, all
exam results are reported as either passed or failed; you will not get a numerical score. If you pass the written exam, you will receive a notice in the mail. At a later date, you will be sent an
admission notice with the date, time and location of the practical exam for which you are scheduled.
Beautician vs. HP ContractorWhat happens if your hairdresser makes a mistake?
What happens if your home improvement contractor makes a
mistake?
Bad Hair Day
CO Spillage
Contact
Tiger Adolf
Western Regional Director
Building Performance Institute, Inc. (BPI)
518.951.0666 (Cell)
tadolf@bpi.org
www.bpi.org
Training, Accreditation, Quality Assurance
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