A resolution to eliminate lost baggage · 2018-04-20 · Doesn’t impose a technology or level of...

A resolution

to eliminate lost baggage

Baggage Tracking and Future Baggage

Where are we going?

2

Checking awareness… Resolution – if you do it, do it like this

Recommended Practice – if you do this, consider doing it like this

Resolution 753 introduces tracking at 4 key locations

Effective JUNE 2018 – not changing

Doesn’t impose a technology or level of automation

Share data with interline partners

Implementation Guide: http://bit.ly/753Imp

3 18 April 2018SITA Asia Pacific Air Transport IT Summit

Why does tracking matter?

Airlines that track, do better.

Net Promoter Scores go up (KLM)

PIR file decrease

Claim costs decrease

Passengers are happier and

more confident in the airline

4

Passengers expect tracking information

5

IATA Global Passenger Survey –

50% of passengers want to track their bags

And if we don’t track their bags…

6

Passengers are prepared to bring their own devices.

Using beacons, GSM, Narrowband, etc.

Without aircraft certification against interference

And tell your agents where their bags are.

More options on the market every year

Let’s do

something

8 18 April 2018

753 Platform – what is it?

Capture – from the source

Retain – for the minimum time

Report – to the authorized parties

Before June 2018

Capability – driving RFID adoption No expensive printers at check-in

Lower total tag cost

Very low reader costs, very high read rate

Pathway to greater automation of data capture

Standard to be developed by conference

IATA Priority for 2018

11 18 April 2018

Freedom Collect anywhere…Home, Office, Airport, Town, Ship

Ship anyhow…Own airline, other carrier, van, ship, drone

Deliver anywhere…Home, Office, Airport, Town, Ship

Add any service…Refreshed and with flowers? No Problem.

Where are we today? Working in the foundations:

Tracking

RFID

XML

With an eye on the future:

Enabling Innovation

Open APIs

Image recognition

18 April 201812SITA Asia Pacific Air Transport IT Summit

2017 Engagement in region

Regional Workshop in Singapore

On-site assessment in Kuala Lumpur

Face-to-face meetings, conference calls,

etc. – all airlines in the region were

reached out

Frequently asked questions

Why are we doing this?

How do we decide on the

tracking points?

We don’t have automation in place yet, how can we track?

Who should pay for investment?

Additional process for

ground handlers may impact SLA?

What should we do additionally in baggage data

sharing?

Do you need help?

Who will attend? Airlines, Airports,

Ground Handlers and System

Providers

What can you hear? Baggage

Tracking implementation status;

Issues and challenges; Technology

use and application;

Registration link

Join Asia-Pacific Baggage Tracking Workshop &

Technology Day, Singapore, 9-10 May

To represent, lead and serve the airline industry

Q & A

Youn Kim

kimy@iata.org