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A resolution
to eliminate lost baggage
Baggage Tracking and Future Baggage
Where are we going?
2
Checking awareness… Resolution – if you do it, do it like this
Recommended Practice – if you do this, consider doing it like this
Resolution 753 introduces tracking at 4 key locations
Effective JUNE 2018 – not changing
Doesn’t impose a technology or level of automation
Share data with interline partners
Implementation Guide: http://bit.ly/753Imp
3 18 April 2018SITA Asia Pacific Air Transport IT Summit
Why does tracking matter?
Airlines that track, do better.
Net Promoter Scores go up (KLM)
PIR file decrease
Claim costs decrease
Passengers are happier and
more confident in the airline
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Passengers expect tracking information
5
IATA Global Passenger Survey –
50% of passengers want to track their bags
And if we don’t track their bags…
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Passengers are prepared to bring their own devices.
Using beacons, GSM, Narrowband, etc.
Without aircraft certification against interference
And tell your agents where their bags are.
More options on the market every year
Let’s do
something
8 18 April 2018
753 Platform – what is it?
Capture – from the source
Retain – for the minimum time
Report – to the authorized parties
Before June 2018
Capability – driving RFID adoption No expensive printers at check-in
Lower total tag cost
Very low reader costs, very high read rate
Pathway to greater automation of data capture
Standard to be developed by conference
IATA Priority for 2018
11 18 April 2018
Freedom Collect anywhere…Home, Office, Airport, Town, Ship
Ship anyhow…Own airline, other carrier, van, ship, drone
Deliver anywhere…Home, Office, Airport, Town, Ship
Add any service…Refreshed and with flowers? No Problem.
Where are we today? Working in the foundations:
Tracking
RFID
XML
With an eye on the future:
Enabling Innovation
Open APIs
Image recognition
18 April 201812SITA Asia Pacific Air Transport IT Summit
2017 Engagement in region
Regional Workshop in Singapore
On-site assessment in Kuala Lumpur
Face-to-face meetings, conference calls,
etc. – all airlines in the region were
reached out
Frequently asked questions
Why are we doing this?
How do we decide on the
tracking points?
We don’t have automation in place yet, how can we track?
Who should pay for investment?
Additional process for
ground handlers may impact SLA?
What should we do additionally in baggage data
sharing?
Do you need help?
Who will attend? Airlines, Airports,
Ground Handlers and System
Providers
What can you hear? Baggage
Tracking implementation status;
Issues and challenges; Technology
use and application;
Registration link
Join Asia-Pacific Baggage Tracking Workshop &
Technology Day, Singapore, 9-10 May
