9 Dimensions of Quality

7/29/2019 9 Dimensions of Quality

http://slidepdf.com/reader/full/9-dimensions-of-quality 1/12

7/29/2019 9 Dimensions of Quality

http://slidepdf.com/reader/full/9-dimensions-of-quality 2/12

Presentation Done By

• Suraj Yellurkar MS111247

• Mahesh Dhawale MS111257

• Rahul Kachwa MS111264

• Sneha Bandarkar MS111283

• Ankita Borade MS111284

• Kavita Deokar MS111286

• Neelam Raste MS111289

7/29/2019 9 Dimensions of Quality

http://slidepdf.com/reader/full/9-dimensions-of-quality 3/12

What is Quality?

7/29/2019 9 Dimensions of Quality

http://slidepdf.com/reader/full/9-dimensions-of-quality 4/12

Effects of poor Quality

•

•

•

•

•

•

•

•

•

7/29/2019 9 Dimensions of Quality

http://slidepdf.com/reader/full/9-dimensions-of-quality 5/12

Benefits of Quality

•

•

•

•

•

•

•

•

•

•

•

7/29/2019 9 Dimensions of Quality

http://slidepdf.com/reader/full/9-dimensions-of-quality 6/12

Dimensions of Quality

•

•

•

7/29/2019 9 Dimensions of Quality

http://slidepdf.com/reader/full/9-dimensions-of-quality 7/12

Dimensions

Performance

Features

Reliability

Conformance

Durability

Serviceability

Aesthetics

Perception

Safety

7/29/2019 9 Dimensions of Quality

http://slidepdf.com/reader/full/9-dimensions-of-quality 8/12

Dimension 1: Performance

Example:

-----------------------------------------------------------------------------------------------

Dimension 2: Features

Example :

7/29/2019 9 Dimensions of Quality

http://slidepdf.com/reader/full/9-dimensions-of-quality 9/12

Dimension 3: Conformance

Dimension 4: Reliability

Example :

7/29/2019 9 Dimensions of Quality

http://slidepdf.com/reader/full/9-dimensions-of-quality 10/12

Dimension 5: Durability

Examples:

---------------------------------------------------------------------------------------------

Dimension 6: Serviceability

7/29/2019 9 Dimensions of Quality

http://slidepdf.com/reader/full/9-dimensions-of-quality 11/12

Dimension 7: Aesthetics

Dimension 8: perceived Quality

Example

Dimension 9: safety

Example:

7/29/2019 9 Dimensions of Quality

http://slidepdf.com/reader/full/9-dimensions-of-quality 12/12

Quality Dimensions Of Service

• Timeliness :

• Courtesy :

• Consistency :

• Convenience :

•

Completeness :• Accuracy :