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7/29/2019 9 Dimensions of Quality
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Presentation Done By
• Suraj Yellurkar MS111247
• Mahesh Dhawale MS111257
• Rahul Kachwa MS111264
• Sneha Bandarkar MS111283
• Ankita Borade MS111284
• Kavita Deokar MS111286
• Neelam Raste MS111289
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What is Quality?
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Effects of poor Quality
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Benefits of Quality
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Dimensions of Quality
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Dimensions
Performance
Features
Reliability
Conformance
Durability
Serviceability
Aesthetics
Perception
Safety
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Dimension 1: Performance
Example:
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Dimension 2: Features
Example :
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Dimension 3: Conformance
Dimension 4: Reliability
Example :
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Dimension 5: Durability
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Dimension 6: Serviceability
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Dimension 7: Aesthetics
Dimension 8: perceived Quality
Example
Dimension 9: safety
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Quality Dimensions Of Service
• Timeliness :
• Courtesy :
• Consistency :
• Convenience :
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Completeness :• Accuracy :
