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5 STEP PROBLEM SOLVING METHOD
1. Define the situation2. Fix the nonconformance3. Identify root cause4. Implement corrective action5. Evaluate and follow-up
ABSOLUTES OF QUALITY
1. Definition Conformance to
Requirements
2. System Prevention
3. Performance Standard Zero Defects
4. Measurement Price of NonconformanceSTAGES OF QUALITY IMPROVEMENT
1. Comprehension2. Commitment3. Competence4. Communication5. Correction6. Continuance
Senco Process Quality ImprovementEmployee Commitment
Our innovative and continuous improvement cultureenables us to
Achieve Excellence in Customer Satisfaction
THE PROCESS MODEL
Quality
Performance
Standard
Procedure/
Process
Definition
Facilities/
Equipment
Training/
Knowledge
1. Process Name
2. Scope6. Inputs
3. Outputs
4. CustomersRequi rements
Requi rements
7. SuppliersA
B C
D 58
FIVE-STEPPROBLEM SOLVING
METHOD
1. Define the situation2. Fix the nonconformance3. Identify root causes4. Take corrective action5. Evaluate and follow up
LEAN MANAGEMENT
ProcessStandardization
The foundation for continuous improvement Not “carved in stone” – it is a living standard Standardization is the first step in improvement
Standard CycleTime
Standard WorkSequence
Standard In-ProcessInventory
LEAN MANAGEMENT
Support Techniques The 5S system organization and
standardization Sort Set in order Shine Standardize Sustain
LEAN MANAGEMENT
Support Techniques
Quick change techniques Separate internal setup from external setup Convert internal setup to external setup Streamline all aspects of setup
LEAN MANAGEMENT
Support Techniques
Total Productive Maintenance Zero Defects New Performance Measures Create Conditions for Sustain
LEAN MANAGEMENT
Problem Solving Tools
DMAIC Design/Measure/Analyze/Improve/Control
Pareto Analysis Cause and Effect Diagramming Cross-functional Process Flow Mapping Process Flow Mapping Value Stream Mapping
Whenever there is a product for a customer,
there is a value stream.The challenge lies in seeing it.
LEAN MANAGEMENT
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