5 STEP PROBLEM SOLVING METHOD

1. Define the situation2. Fix the nonconformance3. Identify root cause4. Implement corrective action5. Evaluate and follow-up

ABSOLUTES OF QUALITY

1. Definition Conformance to

Requirements

2. System Prevention

3. Performance Standard Zero Defects

4. Measurement Price of NonconformanceSTAGES OF QUALITY IMPROVEMENT

1. Comprehension2. Commitment3. Competence4. Communication5. Correction6. Continuance

Senco Process Quality ImprovementEmployee Commitment

Our innovative and continuous improvement cultureenables us to

Achieve Excellence in Customer Satisfaction

THE PROCESS MODEL

Quality

Performance

Standard

Procedure/

Process

Definition

Facilities/

Equipment

Training/

Knowledge

1. Process Name

2. Scope6. Inputs

3. Outputs

4. CustomersRequi rements

Requi rements

7. SuppliersA

B C

D 58

FIVE-STEPPROBLEM SOLVING

METHOD

1. Define the situation2. Fix the nonconformance3. Identify root causes4. Take corrective action5. Evaluate and follow up

LEAN MANAGEMENT

ProcessStandardization

The foundation for continuous improvement Not “carved in stone” – it is a living standard Standardization is the first step in improvement

Standard CycleTime

Standard WorkSequence

Standard In-ProcessInventory

LEAN MANAGEMENT

Support Techniques The 5S system organization and

standardization Sort Set in order Shine Standardize Sustain

LEAN MANAGEMENT

Support Techniques

Quick change techniques Separate internal setup from external setup Convert internal setup to external setup Streamline all aspects of setup

LEAN MANAGEMENT

Support Techniques

Total Productive Maintenance Zero Defects New Performance Measures Create Conditions for Sustain

LEAN MANAGEMENT

Problem Solving Tools

DMAIC Design/Measure/Analyze/Improve/Control

Pareto Analysis Cause and Effect Diagramming Cross-functional Process Flow Mapping Process Flow Mapping Value Stream Mapping

Whenever there is a product for a customer,

there is a value stream.The challenge lies in seeing it.

LEAN MANAGEMENT