1 Two offices to serve our customers… Headquarters … PO Box 1630 * Marion * NC * 28752...

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Two offices to serve our customers… 

Headquarters … PO Box 1630 * Marion * NC * 28752828-724-4018 * Fax 828-724-4019

Industrial Office … 2929 N. Oxford St. * Claremont * NC * 28610828-459-1654 * Fax 828-459-1658

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Corporate

Background

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IEM is a privately held corporation with headquarters in Marion, North

Carolina near the beautiful Blue Ridge Mountains.

We have been serving industry in Western North Carolina and around the world for over 16

years.

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Corporate

Safety

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Corporate Safety Officer: Scott Rathbone / Jimmy Brooks

Mission Statement:IEM’s goal is to effectively work safely with no lost time accidents company wide. 

Customer Safety:Site visits to safety inspect IEM onsite employees.

Twice annual OSHA style inspection performed for regular customers at no cost.

Intensive Safety Focus•Daily Toolbox Topic

•Weekly Staff Meeting Topic

Safety Assurance Guarantee:Management Bonus Tied to Safety Performance.

Online and onsite Employee Safety Training.

Lockout / Tagout - Confined Space – Forklift - Aerial Lift - Bloodborne Pathogens – and more

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Industries

Served

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AutomotiveBakery

Cable/Fiber OpticsChemicalElectrical

FoodFurniture

Our reputation has been built on excellent customer service to many industrial segments such as the following:

Heavy EquipmentHospitalsLumberMedical

Metal Finishing

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MiningOil & GasPackaging

PaperPharmaceuticals

Plastics

TextileWater TreatmentWood Products

QuarryRecycling

Steel Fabrication

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Division

Summary

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This allows us to have greater control over each job and in turn give you a better product or

service.

IEM is a multi-faceted industrial contractor. We understand that the customer is our employer

and our commitment to that philosophy is apparent in every job we do. Our different

divisions allow us to perform many varied jobs without sub-contracting them.

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Maintenance Contracts Division

Mechanical Division

Electrical Division

Construction Division

Automation Division

Project Management

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Automation Division

HOW DO YOU ACHIVE AUTOMATION S-U-C-C-E-S-S?

#1 Let a company with fantastic staff diversity lead you to success.

#2 No proprietary work, programming, or skills knowledge remains hidden with us.

#3 You own all the software and there are no hidden passwords and we share our knowledge.

#4 IEM service engineers have managed many different projects involving building, mechanical, electrical, and automation trades and we stay all the way; fabrication, installation, start-up, and commissioning.

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What can IEM’s Automation group do for you?

IEM Engineering can show you how to get the best performance out of monitoring software or implement a control program that will remove operator error and provide your facility with a near hands free process.

Do you need a complete turnkey program?

IEM specializes in the design of automation equipment, fabrication, integration of complex components, installation and start up of simple and complex systems.

IEM has an experienced staff to design and fabricate custom control panels and make upgrades to existing equipment.

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Construction Division

Most importantly, quality, cost control and safety are supremely

important to us.

What does the customer get from our GC Division?

IEM does procurement and submittals for material, shop drawings and scheduling have been tailored to insure smoother execution of on-site

construction activities.

Planning is customized to the budget and needs of the client.

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Electrical Division

Do you need electrical personnel on a temporary basis?

IEM can supply the people for as long as you need them.

How comprehensive is the Electrical group?

IEM can take a motor control project from an idea or design, prepare a wiring diagram, determine the

components for the enclosure and complete a fully automatic control system for a variety of commercial or

industrial applications.

How good are we?

IEM’s Electrical Division is managed by unlimited license electricians.

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Mechanical DivisionIEM’s Mechanical Division is a NCNC based company

specializing in machine rigging, removal, relocation, and installation.

Process piping for air, water, gas, and steam condensate is a specialty of ours also.

IEM’s Mechanical Division will guide you through the pitfalls of unnecessary complexity and help you find a

balance in sensible design. A more complex system than necessary is more costly to install and maintain.

PlumbingHeating

VentilationSheet Metal

WeldingProcess Piping

Air Conditioning

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Project Management

Project Management… from Foundation to Automation …

Total integration of projects big or small!!!

Look to IEM for the total, single-source solution.

Let a company with fantastic staff diversity lead you to success. No proprietary work, programming, or skills knowledge with us. Our success is your success

and full knowledge transfer from our skilled workforce is transferred to your staff. IEM experience and our staff diversity give you the best chance for total

success on your projects.

We evaluate the customer’s applications and projects and assemble the optimum number of team members and skill sets. Often we enlist the help of

contractors local to your plant, or we can recommend fabricators with expertise for your specific project.

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Machine Support

Corporate Branding

Skills

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Boiler RepairBoring Machines

Centerless GrindersChain Conveyor Systems

ChillersCNC Lathes

CNC Machine TroubleshootingCompressors

ConveyorsDrills

Machine InstallationMachine Maintenance

Machine RefurbishmentMachine Repair

Magnetic Separator MachinesMechanical Plumbing

Mechanical AirMolding Machines

OvensPneumatic Presses

Dye MachinesGases

Heat Treat FurnacesHigh Frequency Machines

Hoist SystemsHVAC

Hydraulic PressesInduction Braze Machines

Injection MachinesInspection Machines

LathesLift Stations

Pneumatic ConveyorsPLC Controls

PLC TroubleshootingPLC Upgrades

Prototype Machine BuildingPump Stations

Robot TroubleshootingSilo Material Handling Systems

Strapping LinesTest Equipment

WashersWater Service

Employee Skills & Experience

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Battery Backup Systems and RepairsCommunication Systems

Computer Bank TerminationsControl Drive RepairElectrical Buss Ducts

Electrical PipingElectrical TroubleshootingEquipment Control Panels

Facility IS Systems and WiringFacility Switchgear

Fire Alarm Systems Installation and Troubleshooting

Frequency Drive StationsInstall Electrical Services

MCC UnitsMedium Voltage Switchgear

Wire Raceways

Electrical Skills:

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Deihl ChopsawsDurr Washer MachinesIngersoll-Rand Compressors

FanucGEHannafin Hydraulic PressesHennin CNC Routers

Kohler GeneratorsLaPoint Boring MachinesMako High Pressure Compressors

Allen-BradleyBuchoni

Datastream/7i

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Mazak CNC Milling MachinesModiconOkuma CNCReliance ElectricRosenquest CNC MachinesShora

Time Saver SandersWeining Moulders

WonderWare

Baltimore / Evapco / TraneYork Systems Cooling Towers

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AutoCAD Prints for Facilities:-plant layout

-equipment layout-electrical layout-plumbing layout

Facilities EngineeringMachine and Control Systems

Design & ProgrammingEquipment SpecificationOperating SpecificationsElectrical ControlsElectronicsEquipment ModificationsMechanicalPneumaticsHydraulics

Engineering Skills

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Maintenance

Contracts

Division

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Maintenance is not your core business and you need help with maintenance philosophy?

Do you have variability in workload or a temporary production schedule increase?

IEM can staff your plant with expert maintenance personnel for shutdown maintenance, weekend maintenance, short-term, or long-

term maintenance personnel.

Need a partnership to help your company grow?

IEM holds monthly partnership meetings with our customers.IEM facilitates joint problem solving.

IEM provides shutdown teams.

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Maintenance Staff:Maintenance Techs

Maintenance ManagersMRO Purchasing

Planners

Skilled Personnel:ElectriciansMechanics

Support Personnel:ClericalReceptionGrounds KeepingSanitation/HousekeepingSupervisors

Staffing Solutions

Engineering Personnel:Engineers

Engineering ManagersManufacturing Engineers

Systems Engineers

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Analytical Maintenance Procedure Writing

Preventive Maintenance Procedure Writing

Tool Crib Setup

Maintenance Program Assistance

Implementation of World Class Maintenance Programs

Implement and Fix CMMS Programs

Training Programs

Policy Writing

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Companies are still very much stuck in the rut of reactive maintenance. Why is this so?

Because the business processes have failed to keep pace with the rapidly moving technologies.

IEM knows and understands that maintenance is a process driven by:

disciplined thoughtsand disciplined actionsby disciplined people.

Management’s Role in Driving an Unsuccessful Maintenance Organization…

politics…disjointed organizational goals…no/poor objectives

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Plant Manager’s Role for a Successful Maintenance Program

The plant manager must create an inter-department working environment in which maintenance can succeed.

Plant managers must make production responsible for effective use of maintenance services and hold it accountable.

Maintenance Manager’s RoleMany feel that a maintenance supervisor with 20 years experience must know what he is about.

Yet, the incumbent supervisor, while he means well and is conscientious, may still think the same way he did as a craftsman.

“Making the equipment run again” may be his primary objective.

Production’s Role for a Successful Maintenance Program

A production department that fails to make equipment available to maintenance for necessary scheduled maintenance so it can meet its production targets undermines overall plant performance.

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Most inspections are completed while equipment is operating because we do not want to waste valuable shutdown/offline time on inspections that could be done on the run.

To help change this external perception, maintenance professionals need to correct some of their own views that perpetuate this negative view of their profession.

Key Notes for Maintenance Managers:

The maintenance team must generate corrective maintenancetasks off the PM’s they perform.

Another obstacle to maintenance success is the traditional imageof maintenance professionals--often viewed as "grease monkeys."

Understand that undisciplined maintenance resource management will not change anything.

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1. Hiring process we use thoroughly screens all prospects through testing.

2. Reporting process is tried and true. IEM requires certain reports and you select from catalog what you want.(See available reporting below.)

3. Years of staff experience in the maintenance field has resulted in SOP’s for smooth maintenance operation.

4. RCPE (root-cause-problem-elimination) program to reduce machine downtime.

5. Support from a diverse staff that:- prevents extended downtime.- consults with site staff about RCPE

issues with no additional costs…………….

HOW can we fix your program?

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IEM is a PMO. We have standards that our maintenance teams must meet.

Dr. Deming and Maintenance?

Dr. Deming’s Fourteen Management Principles are applicable to a good maintenance program:

IEM wants the total maintenance program. We know we can reduce your downtime through RCPE and better maintenance standards.

1. Create constancy of purpose towards improvement of product and service, with the aim to become competitive, stay in business, and to provide jobs.

4. End the practice of awarding business on the basis of price tag. Instead minimize total cost. Move towards a single supplier for any one item, on a long-term relationship of loyalty and trust.

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IEM has multiple customer’s and this allows discovered improvements to be implemented at all sites as needs permit. We strive to improve our costs and performance so we can satisfy the customer’s needs and expectations.

IEM has the experience to select the right people to change your program for the better.

IEM offers our maintenance employees skills based training on our website. We currently have 14 modules consisting of 16 classes.

5. Improve constantly and forever the system of production and service, to improve quality and productivity, and thus constantly decrease costs.

6. Institute training on the job.

7. Institute leadership. The aim of leadership should be to help people and machines and gadgets to do a better job. Leadership of management is in need of overhaul, as well as leadership of production workers.

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IEM hires maintenance crews with a well rounded background and good education that makes them unafraid to work together and make recommendations to improve the maintenance program.

The IEM maintenance crew is encouraged to work with the customer’s engineering and production personnel.

8. Drive out fear so that everyone may work effectively for the company.

9. Break down barriers between departments. People in research, design, sales, and production must work as a team, to foresee problems of production and in use that may be encountered with the product or service.

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Unfortunately our business does require MBO.

Our leadership objective, you must have a numerical goal, is a target of less than 2% downtime plant wide.

The IEM team works with one another, production, and engineering to reduce downtime.

11. Eliminate work standards (quotas) on the factory floor. Substitute leadership. Eliminate management by objective. Eliminate management by numbers, numerical goals. Substitute leadership.

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12. Remove barriers that rob the hourly worker of his right to pride of workmanship. The responsibility of supervisors must be changed from sheer numbers to quality. Remove barriers that rob people in management and in engineering of their right to pride in workmanship. This means inter alia, abolishment of the annual or merit rating and of management by objective, management by the numbers.

IEM empowers its employees to make changes and we are huge facilitators and believe in the CI program.We believe the operator knows the machine.We believe the engineer knows his work.We believe the OEM knows their machines better than anyone else and we work within this knowledge.

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13. Institute a vigorous program of education and self-improvement.

As IEM learns at our maintenance sites, this knowledge and experience is shared with all our sites.We train our crews on safety.We share safety issues from site to site.Any knowledge gained at one facility to make maintenance improvements is shared as necessary at other maintenance sites.

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We will work with you to implement an effective and fair plan.

We can blend your crew and our crew.

We can assume responsibilities for your existing maintenance crew.

Have concerns about maintenance staff transition?

The main thing is that we will work with you to provide the best solution to make you successful.

We can supply a full staff on (24) hours notice.Approximately (15) years experience per Technician.Includes:

Site ManagerSupervisorSchedulerand Technicians

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SOP’s

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Available

Maintenance

Reporting

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1. Factory Mutual Work OrdersGenerated:

__Completed:

__

2. OSHA Work OrdersGenerated:

__Completed:

__

3. Safety Work OrdersGenerated:

__Completed:

__Backlog:

__Notes:

4. Total Work OrdersGenerated:

____Completed:

____Backlog:

____Completion Ratio:

__%

5. Monthly IEM Labor Costs:$__________

6. IEM Divisional Project Costs:$__________

7. RCPE Notes:

1.0F Report Cover Sheet(Customer)

(Weekly – Monthly - Annual) Report(Week – Month - Year)

Date: mm/dd/yyyy

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2.0C Employee Hours _ TPM for April 2007

0

50

100

150

200

250

Matt Jason Laura John Adam Evelyn Jacky Marc Eddie Kenny

Employees

Ho

urs

TPM for APR-07 PAIDHOURS

TPM for APR-07 WOHOURS

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2.1C CMMS Hours Annual Trend Chart

1500

1600

1700

1800

1900

2000

2100

JUL-06 AUG-06 SEP-06 OCT-06 NOV-06 DEC-06 JAN-07 FEB-07 MAR-07 APR-07 MAY-07 JUN-07

Month

Ho

urs

CMMS Hours by Month Hours

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3.0C Total Employee Hours by WO Type MAR 2007

0

100

200

300

400

500

600

700

800

AM

BREAKDOW

N

BUILDIN

G CII

ENGIN

EER

ENVIRO

FM

MEETIN

G

OPERATO

RO

SHPM

REPAIR

SAFETY

SETUP

SHOPW

ORK

TRAININ

GVC

Total Employee Hours

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3.1C Monthly Planned vs. Unplanned Maintenance Apr2007

503

1305

0

200

400

600

800

1000

1200

1400

Planned Maintenance Unplanned Maintenance

Ho

urs

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3.2C Planned vs. Unplanned Maintenance Annual Trend Chart

0

200

400

600

800

1000

1200

1400

JUN-06 JUL-06 AUG-06 SEP-06 OCT-06 NOV-06 DEC-06 JAN-07 FEB-07 MAR-07 APR-07 MAY-07

Month

Ho

urs

Planned Maint Unplanned Maint

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4.0C Annual Downtime Trend Chart

0

10

20

30

40

50

60

70

80

90

May-06 Jun-06 Jul-06 Aug-06 Sep-06 Oct-06 Nov-06 Dec-06 Jan-07 Feb-07 Mar-07 Apr-07

Month

Ho

urs

Critical DT Non-Critical DT Critical Target Non-Critical Target

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6.0C Work Order Statistics

0

200

400

600

800

1000

1200

1400

1600

May-06 Jun-06 Jul-06 Aug-06 Sep-06 Oct-06 Nov-06 Dec-06 Jan-07 Feb-07 Mar-07 Apr-07

Total WO's Total Completed WO's Backlog WO's

50

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1.4

14

1.1

59

4.6

21

6.1

34

0.76

21

0.41

11

0.17

17

2.6

27

4.1

28

7.2

0

10

20

30

40

50

60

AC0011 AH0003 FA0144 FN0004 GP0033 HP0001 LS0001 LS0002 LS0003 WH0006

Machine #

7.0C Mean Time Between Failure vs. Mean Time to Repair

MTBF(days) MTTR(hours)

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8.0C Total Annual Maintenance Costs

$0

$20,000

$40,000

$60,000

$80,000

$100,000

$120,000

$140,000

$160,000

$180,000

$200,000

Jan.-07 Feb.-07 Mar.-07 Apr.-07 May-07 Jun.-07 Jul.-07 Aug.-06 Sep.-06 Oct.-06 Nov.-06 Dec.-06

Total Maint. Costs Maint. Labor

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8.1C % Annual Maintenance Cost per Sales Dollar

0.00%

0.50%

1.00%

1.50%

2.00%

2.50%

3.00%

3.50%

Jan.-07 Feb.-07 Mar.-07 Apr.-07 May-07 Jun.-06 Jul.-06 Aug.-06 Sep.-06 Oct.-06 Nov.-06 Dec.-06

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Employee

Training

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We want our customers to get

the most expertise for their

dollar.

IEM requires all contract maintenance site employees to go through a battery of classes and testing to ensure adequate job performance in addition to experience and college education.

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1.0A Bearing Certification I1.0B Bearing Certification II2.0A Shaft Alignment Certification I2.0B Shaft Alignment Certification II3.0 Coupling Certification4.0 Lubrication Certification5.0 Belt and Pulley Certification6.0 Chain and Sprocket Certification7.0 Motor and Gearbox Certification8.0 Control Fluid Certification9.0 Electrical Certification10.0 PLC Certification11.0 CNC Certification12.0 Robot Certification13.0 Watlow Programming14.0 Dust Collection Certification

IEM currently has online training and testing for the following:

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Customers

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What sets IEM apart?

AgileVersatile

Responsive

$$$Cost

Savings$$$

24/7 Customer Support!!!

IEM will work hard and smart to help ____________ exceed their goals.

We are employed by IEM but we work for you.

Because we care about our customers.